SUMMARY

• Ability to analyze and effectively troubleshoot situations
• Skilled in understanding and preparing technical documentation and specifications
• Ability to learn and effectively use new information quickly
• Lucent TDMA, Nortel GSM and UMTS, Sonus GSX’s and PSX’s Motorola CDMA, Spatial VoIP, Alcatel - Lucent UMTS eNodeB: Alcatel-Lucent, and Ericsson
• Working knowledge of Access7, Iris, Jira, Rally, GeoProbe, SQL, vi, Unix, Linux, TCP/IP Microsoft Office, Apple iOS
• Learning new skillsets of Python, Java, Selenium, and pursuing CCNA certification

PROFESSIONAL EXPERIENCE

Confidential

E911 Engineer

Responsibilities:

• Responsible for design, build, test, and certification of Confidential ’s E911 network
• Create test plans to cover all aspects of testing and certification
• Monthly testing of Government Emergency Telecommunications Service
• Troubleshoot E911 network and routing to resolve issues in a timely manner
• Work with 3rd party vendors to assign an Emergency Service Routing Number to new network builds
• Certification of “TEXT to 911” in accordance with the FCC

Confidential

Wireless Translation Engineer

Responsibilities:

• Lead routing engineer for Sonus VoIP network
• Verify and troubleshoot E911 routing issues via SS7 traces across Confidential &T network
• Read and understand TVWs to ensure new E911 Phase 2 routing was in place across Sonus VoIP network for COLTs or COWs
• Worked with Intrado, TCS, and Public Safety Answering Point to ensure end to end testing verification for new cell site adds
• Responsible for creating and executing test plans of MOPs implemented into the network
• Responsible for forecasting traffic volumes on voice trunks in the Northeast
• Manage augmentations of voice trunks once high utilizations are reached
• Assign new switch ports in Granite for new or augmented trunks
• Design network route labels to new trunkgroups that are brought into service
• Provide input to vendors for Confidential &T requirements and network design
• Responsible for maintaining call routing nationwide across Confidential &T VoIP Sonus network
• Create XML scripts for new Ericsson and Alcatel-Lucent eNodeB carrier adds/updates/deletes

Confidential

Product Systems Engineer

Responsibilities:

• Responsible for maintaining Alcatel Spatial Softswitch (2G and 3G) in Cingular lab
• Responsible for maintaining a good working relationship between Alcatel and Cingular
• Loaded all new patches for the Alcatel Spatial Softswitch
• Performed regression tests on all new patch loads
• Worked with other vendors to ensure proper functionality of their products while attached to Alcatel Softswitch
• Responsible for opening trouble tickets and working with developers to resolve them
• Worked with developers gathering needed internal call traces and SS7 traces to help resolve open trouble tickets
• Responsible for creating test cases that were needed to thoroughly test call processing

Confidential

Spatial Data Translations Engineer

Responsibilities:

• Instrumental in setting up routing for the new VoIP network for Confidential USA
• Responsible for maintaining monthly LCRG’s (Least Cost Routing Guide) in network markets which saved the company millions of dollars each year
• Responsible for call testing and turning up new VoIP trunks
• Set up and troubleshoot SS7 traces with different call scenarios
• Instrumental in numerous new switch builds ensuring the growth of the Confidential USA network
• Responsible for many cell site rehomes, reducing capacity issues, and ensuring room for network growth
• Managed current and new builds for E911 Phase 1 and Phase 2 cuts for Confidential USA markets and ensured deadlines mandated by the FCC were met or exceeded
• Instrumental in setting up dialing plans, routing tables, and call flows in Spatial markets
• Built customer information questionnaire (CIQ) for new and upcoming Spatial switches
• Assist switch techs in setting up hand-offs, add new cell sites, and build new trunkgroups

Confidential

Call Routing Translations Engineer

Responsibilities:

• Instrumental in setting up routing for the new VoIP network for Confidential &T
• Responsible for call testing and turning up new VoIP trunks
• Set up and troubleshoot SS7 traces with different call scenarios
• Managed customer trouble tickets from the field and tier 3 groups
• Responsible for maintaining monthly LCRG’s for 12 network markets which saved the company millions of dollars each year
• Instrumental in setting up dialing plans, routing tables, and call flows in Nortel GSM and Lucent TDMA
• Responsible for the building and implementation of CALEA in all Confidential &T’s Lucent TDMA network, a nationwide FCC mandate to enable electronic surveillance in the face of rapid advances in telecommunications technology
• Instrumental in setting up global title translation routing tables in Nortel GSM and Lucent TDMA switches
• Responsible for the switch software design, build, and implementation of enhanced prepaid wireless in all Confidential &T’s Lucent TDMA network, a nationwide prepaid cellular phone service with enhanced service features much like the current postpaid service
• Instrumental in numerous new switch builds ensuring the growth of the Confidential &T wireless network and coverage
• Managed current and new builds for E911 Phase 1 and Phase 2 cuts for 12 markets, and ensured deadlines mandated by the FCC were met or exceeded
• Responsible for a smooth transition of Telecorp markets into the Confidential &T network
• Responsible for many cell site rehomes, reducing capacity issues, and ensuring room for network growth

Confidential

Call Routing Translations Engineer

Responsibilities:

• Worked closely with other carriers to resolve customer issues with roaming, call routing, and features
• Managed and resolved customer trouble tickets as a tier 3 group
• Troubleshooting in-market customer Octel boxes, 911, roaming and routing issues
• Worked with CSR reps to resolve customer issues with roaming, programming, features, and actual use of the phone
• Trained and managed new CSR reps
• Acted as lead for customer escalations