IT support ENGINEER Resume

SUMMARY:

Seeking for a challenging and rewarding post in a dynamic organization where I can enhance my knowledge to keep up with the cutting edge of technologies thereby use it to the best of my abilities for the benefit of organization.
In - depth knowledge of Routing and Switching.
Configuring Routing Protocols i.e. EIGRP, OSPF, BGP…
Concept of Inter-VLAN Communication, Redistribution & MPLS
Well versed with Network protocols: TCP/IP.
Thorough knowledge of IPv4, IPv6 & Subnetting.
Concept of VDC, FEX & Fabric Path.
Concept of Overlay Transport Virtualization OTV.
Implementation of HSRP, VRRP, GLBP.
Implementation of Virtual Port Channel vPC & Multichassis Ether Channel (MEC).
Concept of NIC Teaming, Virtual Switching System & Metro Ethernet.
Concept of Rapid-STP & Multi Instance-STP.
Microsoft Azure, Office 365 & Google Apps.
Microsoft Windows XP/VISTA/7/8.1/10 Troubleshooting.
Concept of Virtualization, Active Directory and Exchange Server 2010.
Windows Server 2012, VMware Workstation, Hyper-V.
Configuring Failover Cluster Manager.
Configuring DNS and DHCP server.
Concept of SAN & NAS.
Thorough Knowledge of NAT & PAT.
VPN, AAA Server, PIX/ASA/Cyberoam Firewall.
Familiar with Network Cabling, DSLAM & Modem.

INTERPERSONAL SKILLS:

WORK EXPERIENCE:

IT support ENGINEER

Confidential

Responsibilities:

Installing, configuring and troubleshooting computer systems, networks, printers and other peripheral equipment.
Configuring and Installing Cisco Catalyst 2960 - X, 3560 & WLC 2505 Access Points.
Provide assistance to Network Engineer in resolving network related issues.
Provides backup support and assistance to the System Administrator as needed.
Support and manage Active Directory and Google Apps.
Monitoring Network Links of all Nodes connected across Kingdom using Solar Winds.
Managing Helpdesk system and assigning Tickets relevant to concerned Team Members.
Installation and managing CCTV Cameras and Biometric Terminals.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Monitoring Data Center environment parameters as well as status of installed devices on daily basis at scheduled time.
Works with other IT team members regarding new branch builds and upgrades.
Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines.
Ensures that supported customer accurately completes the approved work request with the date and time of submission.
Perform miscellaneous job-related duties and provide assistance as required to IT Manager
Ensure that a high level of customer service and support is provided to all local and remote users.

Network support ENGINEER

Confidential

Responsibilities:

Install and support Network segments, Intranet systems.
Install new Hardware i.e. Servers, Firewalls, Printers, Computer Systems etc.
Install new Software i.e. Symantec Endpoint Protection, Symantec Backup Exec, Print Manager
Ensure network connectivity throughout a LAN infrastructure with technical considerations.
Install and configure Cisco Catalyst Switches 2960-X, 3550, and 3560.
Configure Etherchannel between Cisco Switches.
Configure Rapid Spanning Tree Protocol.
Install and configure Virtual machines using Hyper-V
Establish Failover Cluster between Servers
Maintain integrity of the network, Server deployment, and Security.
Monitor networks to ensure security and availability to specific users.
Adding, removing, or updating user account information etc.
Administer and maintain end user accounts, permissions, and access rights
Install and configure Firewalls and update their OS.
Ensuring that the network infrastructure is up and running.
Provide Remote support where possible.
Overseeing security of all systems and installing antivirus protection.
Prepare Documentation of implemented project.