FEMA Home Inspector Resume

OBJECTIVE:

A position utilizing my leadership, team building, and customer service experience with a growth oriented organization. I have several years in IT.

SUMMARY

Understand the behavior of IOS, STP, EIGRP, BGP and OSPF. Responsible for the administration of one or more of the following data systems: Computer systems hardware, software, information systems & peripheral equipment such as servers, routers, switches, desktops, printers, and storage devices. Troubleshooting network, ports, MDF, IDF and VLAN’s.
Maintains, installs, upgrades and configures data systems, administers operating systems, and maintains basic security and recovery procedures such as scheduling and backups. Troubleshooting tickets using Service Now, Active directory, SCCM, RSA Secure ID ADMangaer, Mobile Iron, Bomgar Representative to remote access, Admin console, and Business Skype. Cleaning up client’s computer by deleting cookies, history, flushing DNS, and Group force updates from the command line. Disk clean up and disk fragments and deleting temp files. Troubleshoot and repairing PC’s, printers, scanners, audio and video.
Splicing, testing, terminating and troubleshooting cables.
Installing and Terminating patch panel, voice, CATV 5 and CATV 6 cables.
Pulling and Installing CCTV, security alarm, and telephone wiring.
Plan and administers projects or programs, including scheduling and layout of operations, planning for budget and cost requirements, and inspection and surveillance of materials, methods, and equipment used in testing, evaluation, and applications. Recruit, interview, hire, train, supervise and motivate staff. Coordinate preparation of reports i.e. time and effort, production, training materials, etc.
Collaborate with vendors, financial representatives, employees and perspective buyers. Handle customer inquiries, complaints, billing questions, and other request. Responded to angry customers. Located resources for problem resolution. Worked with wireless internal partners in Accounting, Field Services, New Business, Operations and Consumer Affairs division.
Works well as a member of a team or solo with little or no supervision. Highly organized and efficient. Flexible and adaptable team player. Impressive work ethic. Dependable. A positive attitude with a sense of humor. Strong interpersonal skills with the ability to interact with all classification of personnel. Reputation for giving 110%. Skills in delegation and mediation. Ability to multitask. Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes. Computer - literate performer with extensive software proficiency covering wide variety of applications. Experience in Microsoft Office applications including MS Word, Excel, Power Point and Outlook.

PROFESSIONAL EXPERIENCE

Confidential

FEMA Home Inspector

Responsibilities:

Verify ownership and occupancy of damaged homes
Record damages of the interior and exterior of damaged dwelling
Specifically list all disaster related losses; and photograph damaged property

Confidential

IT Tech

Responsibilities:

Installing and Terminating patch panel, voice, CATV 5 and CATV 6 cables.
Pulling and Installing CCTV, access points, fiber optic and telephone wiring.
Responsible for the administration of one or more of the following data systems: Computer systems hardware, software, information systems & peripheral equipment such as servers, routers, switches, desktops, printers, and storage devices

Confidential

Help Desk /Desktop support

Responsibilities:

Troubleshooting tickets using Service Now, Active directory, SCCM, RSA Secure ID ADMangaer, Mobile Iron for IPhones and IPad’s, Bomgar Representative to remote access, Admin console, and Business skype. Cleaning up client’s computer by deleting cookies, history, flushing DNS, and group force updates from the command line. Disk clean up and deleting temp files.
Troubleshoot and repairing PC’s, printers and scanners.
Troubleshooting network, ports, interphases, MDF, IDF and VLAN’s.

Confidential

IT Technician

Responsibilities:

Splicing, testing, terminating and troubleshooting fiber optic cables.
Installing and Terminating patch panel, voice, CATV 5 and CATV 6 cables.
Pulling and Installing CCTV, security alarm, and telephone wiring.

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