SUMMARY

• Working as a System Contractor with several agencies for over 15 years providing Strong Networking, Software, Hardware, and End Users Troubleshooting Skills.
• Strong Application Software installation and configuration Skills.
• Experience includes Supervising Technical Migration on Windows XP/Windows 7/Win 8.1 and Mac Projects, Administrating Windows 2003/2008 Server, Configuring Novell GroupWise to
• Exchange Migration 2003,2007 and 2010, Cisco Routers, VMware Network Configuration and monitoring (Cisco Logic), MS Exchange, Active Directory, SharePoint, Citrix, VPN, Blackberry/BES,BMC
• Experience with Microsoft SCCM 2012 Application Catalog, Zero Touch deployments.
• Knowledge of Wise Installer or Admin Studio Software.
• Remedy Ticketing, and troubleshooting network/computer/Nortel Meridian communication devices.
• Deploy applications through Citrix publishing and streaming technologies
• Troubleshooting application integration
• Support multiple Citrix products in a complex virtualization solution
• Design, deploy and troubleshoot complex VDI infrastructures
• Troubleshooting end point connectivity issues
• Providing a Strong End User Troubleshooting Skills on Software, Hardware and Networking.
• Supporting and Configuring Office Comm., Juno Pulse VPN Configuration, Web Chat, Web Technologies, Microsoft Dynamics, Document Management Technologies.
• Maintained and supported users in an Active Directory, LANDesks environment.
• Maintained, configured, and Administrated Nortel Telephony Management Database Systems 4.0 for the ACS’s headquarters, a Windows 2003 environment for over 5,000 users.
• Currently holds a Security + Certification, A+, MCP Certification, and is a graduate of The Computer Learning Center.

PROFESSIONAL EXPERIENCE

Confidential

Lead Windows Migration Tech.

Responsibilities:

• Upgraded over 2000 Laptop’s and Computer’s from WinXP to Win7/8 Operating system.
• Worked as a Lead Technicians on scheduling and confirming appointments.
• Working on both SCCM 2012 and LANDesk Configuration Manager.
• Maintained and supported users in an Active Directory, LANDesks environment.
• Tests configured systems for appropriate functioning and troubleshoot for any errors.
• Assists Configuration Technicians with Desk Top and peripheral setup/connections.
• Installed and configured Ricoh and MFP network printers and other hospital equipment.
• Providing a Strong End User Troubleshooting Skills on Software, Hardware and Networking.
• Maintained and supported users in an Active Directory, LANDesks environment.
• Installed Office 2003/7/10 and Configured Out to the Mail Exchange Server.
• Provided Daily End User Support on all desktop knowledge.

Confidential

Sr. Laboratory Business Support Analyst

Responsibilities:

• Provides Dell& HP workstation, Laptop’s, Mac Books, and Network Printers hardware support for all laboratory related Devices and Software and Migration projects. Provides high level operating system, network and application software support for GxP Requirements for Federal Regulated Systems Migration Project XP/Window 7.
• Using Remedy Service Request tool for incident management.
• Strong Citrix Administration and Configuration Skills.
• Experience with Chameleon Change Request systems.
• Configure and Supporting Microsoft Exchange Servers
• Configure computer systems with Operating Systems and Application Installations.
• Microsoft Windows, Office, IE, SharePoint environment.
• Microsoft Office Communicator and Live Meeting support.
• Web Chat, Web Technologies, Microsoft Dynamics, Document Management
• Proficient in Microsoft Excel for tracking and reporting purposes.
• Follow Validation and GXP Requirements for Federal Regulated Systems & lengthy/detailed Standard Operating Procedures.
• Work is performed in a high tempo and regulated environment that is monitored by Service Level Agreement metrics.

Confidential

Desktop Support Eng.

Responsibilities:

• Provide support to end - users for PC’s, Mac’s, Server, mainframe applications, and hardware
• Provide Support for Cerner and Imprivata Database installs.
• Provided Technical Support of Sentillion/Caradigm Vergence.
• Assist end-user and IT specialist requests by phone, email and web with first-level technical support; work to resolve as many incidents at the Tier I level.
• Work with developers and other groups to resolve technical problems.
• Supporting and Administrating Citrix Software Websites and Databases.
• Migrating users from a Novell GroupWise to Exchange Server via Kernel for Novell and Quest Software and Microsoft Migration tools.
• Create, respond, and escalate tickets (Remedy) as necessary to the proper support groups. Each ticket must have troubleshooting documentation that explains the problem, the troubleshooting steps taken on the problem and the status or resolution to the problem.
• Provide timely responses to client and management requests. Status updates on such requests need to be provided on a regular basis.
• Follow set policies and procedures when assisting clients to ensure proper handling of requests.
• Contribute knowledge and updated information to maintain the Standard Operating Procedures and Training manuals for Tier I & II support.
• Assist in new hire training to ensure successful integration into the team.
• Maintain a professional attitude and provide excellent customer service at all times, to include maintaining a good work ethic and assisting other analysts when needed.

Confidential

Windows 7 Migration Technician Specialist

Responsibilities:

• Working as a Manpower Consultant upgrading the Corporation Staff Computers
• Installed and Migrated users data from Windows XP to Windows 7 Operating System
• Migrated users to Single Sign On (SSO).
• Migrating user from Novell GroupWise 8 to Microsoft Exchange using Kernel for Novell GroupWise to Exchange
• Migrating NDS files for Active Directories.
• Installed and Configured Cerner Installation and Software Updates.
• Installed and Configured Imprivata Software and Card Readers for SSO connection.
• Installing Citrix Software and Configure Databases.
• Re-Imaged new and old new Dell & HP Desktops, Laptop’s and Mac Books Builds.
• Configuring Network Scanners and Printers and Label Printers
• I Also providing Self Employed Technical Support for the ASCOM Corporation as a Manpower Consultant.

Confidential

Lead Tech Cerner Deployment Team

Responsibilities:

• Migrated users from Novell GroupWise to Windows 2008 Active Directory.
• Installed and Migrated users from Windows XP to Windows 7
• Migrated users to Single Sign On (SSO).
• Troubleshooting Restoring and converting Data from GroupWise backup’s to Exchange PST files.
• Created Imaged and re-Imaged new and old new Dell Desktops and Mac’s to conform to different sub-business group.
• Configured Novell GroupWise on the users Desktops, Laptops, and Tangents.
• Installed and Configure Technical Support for both Cerner and Imprivata Databases.
• Provided Monthly updates and Patches for Imprivata Card Readers and Databases
• Team member of the Cerner Deployments and Implementation environment.
• Built, manage and Deploy Desktop, Tangent, and Laptop Images (using Symantec Ghost, Windows Desktop Deployment Technologies or other Imaging tools)
• Installed Encryption software using Symantec PGP on Laptops, and create user profile security key
• Installed 724Acess software for Monitoring on Desktops and configure the ODBC engine.
• Deploy new desktops, Laptops, printers, scanners, Zebra label printers Comp Caddy
• Rebuilt, troubleshooting, and repair Dell desktops, replacing systems board, hard drive, Ram, and CPU.
• Installed and Configured SMS - RUMBA 2000 and OAS GUI on Windows for 3270 Connection.
• Respond to user requests for assistance with computer issues, and diagnose hardware and software problems
• Assists with establishing desktop standards, Upgrade users from Microsoft XP to Windows 7 and MS office 2007 to office 2010
• Apply Windows and other associated application patches and updates as needed

Confidential

Telecommunication Engineer

Responsibilities:

• Installed fiber optic and phone cabling for Amazon’s data network centers.
• Designed best solutions for cabling and Administration Nortel Meridian PBX systems.
• Managing Nortel TM 4.0 Database, Setting up user phone, voicemail account.
• Administrating and Configuring NSS and BSS database configuration services.
• Administrating Virtual Meeting Place Software database.
• Manually and electronically tested each fiber and phone connection to ensure trouble-free zones.

Confidential

System Engineer

Responsibilities:

• Maintained, configured, and monitored Cisco routers for the ACS’s headquarters, a Windows 2003 environment with over 5,000 users.
• Provided on call (24/7) support/remote support for the project.
• Visited various locations throughout the County to determine what functionality was required to support the network.
• Managed/completed projects to configure and install Red light cameras, Cisco routers, and Nortel Meridian PBX systems switches around the State of Maryland.
• Attended regular meetings to discuss the best way to move projects forward.
• Participated in conference calls and meetings to discuss products, action plans, and team performance.
• Attended briefings regarding new networks, hardware and HP printers.
• Prepared written reports and presentations for management and customer review.
• Ensured projects were delivered on time, within budget, and to agreed standards of quality.

Confidential

Network Administrator/LAN Analyst

Responsibilities:

• Managed and provided 24/7 technical supports for a Window 2003 network, switches, routers, and Nortel TM 4.0 Phone Database Servers.
• Installed and Configured up PBX Server to Cisco Unified Meeting Place software 8.0
• NSS and BSS database configuration services
• Initial data fill for a new BSC/BTS deployed as an overlay over an existing MSC
• Data fill configurations services to assist with growth scenarios
• BSS Re-home database configuration services
• Configured and imaged Dell Laptops and Desktops and Installed VPN software.
• Installed/Maintained HP and Xerox MPF Printers.
• Provided system backups and support.
• Upgraded Dell Laptops to Window 7 Operating Software.
• Setup and Configured Users Nortel Digital phone voice mail accounts
• Performed Citrix administration.
• Responsible for troubleshooting/maintaining Active Directory and provided primary support to all users.
• Provided MS Exchange administration for all users.
• Norstar 8X24 phone- Digital and VOIP Database Systems.

Confidential

Lead Comcast Installer

Responsibilities:

• Worked with Comcast Cable customers installing cable/modem network services to computers and TV services to resident homes and companies in the Montgomery County area.
• Provided technical troubleshooting services to Home Networks, Routers, VOIP/CDV phone service and Varity on different home printers, digital and VOIP phone equipment.
• Sole Citrix Administrator (on call 24/7 technical support).