Network Support Specialist Resume

OBJECTIVE
Seeking a Network Technician position where my technical training and experience, problem solving abilities, and communication skills will be utilized to increase overall company efficiency.

TECHNICAL SKILLS
MS Windows 2003/XP, MS Server 2003, MS Active Directory, DHCP, WINS, RRAS, IPSEC, Hardware/Software Troubleshooting, LAN/WAN, TCP/IP, Cabling, MS Office 2003/XP.

EDUCATION
Associates in Business

Centriq Training Center, Leawood, KS June 2008 November 2008
Network Administrator Program

CERTIFICATIONS
CompTIA A+, Network+ and MCP. MCSA in process.

PROFESSIONAL EXPERIENCE

Confidential, Shawnee, KS April 2009 August 2009
Network Support Specialist

Primary duties included providing daily IT support to clients and customers with excellent customer service skill.
Installing and supporting Windows XP/2003 in virtual environment.
Basic configuration of the Desktop and IE.
Configuring, managing, and maintaining hardware.
Managing a network with local and group policies.
Planning and designing a network environment.
Basic understanding of security, printer management, monitoring server performance, and troubleshooting disaster recovery.
Worked with DHCP, DNS and Group Policy

Confidential, Kansas City, MO December 2008 April 2009
Network Support Simulator/Training Department

Provided training support and 1st level Technical Support to individuals via remote computer access. Worked closely with Engineers troubleshooting company railway simulators in remote locations through company WAN.
Communicated via phone conversations clear and concise program instructions. Monitors progress and verbally assists the students as necessary to ensure program completion.
Supported and assisted in the implementation, validation, operation and maintenance of all training systems, software and network systems.

Confidential, Kansas City, KS December 2008
Contractor Hardware Support

Performed hardware updates on medical equipment and assembled various types of medical equipment
Performed software updates of medical devices using various Cardinal Health Alaris Products proprietary software applications and electrical safety tests on medical devices using an Electrical Safety Analyzer. Record results manually.
Completed functionality tests on medical devices using Cardinal Health Alaris Products proprietary software application. Record results manually as well as input the results into software application.
Utilized wireless bar code scanners to input and manipulate data into a spreadsheet for inventory purposed.

Confidential, ansas City, MO November 2008 December 2008
Contractor Technical Support Call Center

Responded to requests for technical assistance in person, via phone, electronically regarding company proprietary agent software and advised user on appropriate action
Diagnosed and resolved technical hardware and software issues
Researched questions using available information resources and utilized help desk ticketing software.

Confidential, Blue Springs, MO September 2005 September 2008�
Real Estate Agent

Experience in buying and sell property for clients.
Performed duties, such as study property listings, interview prospective clients, accompany clients to property site.
Skilled at discussing conditions of sale and draw up real estate contracts.

Confidential, Norwalk, CT October 1997 July 2004
Restaurant Manager

Overseeing the day to day operation of the restaurant including cleaning, floor plan lay-out, table settings and theme of the restaurant.
Hiring, training, supervising, promoting and firing of staff. Since good quality service is important managers strive to hire excellent staff.
Working with the chef or cook to determine menu plans on a daily basis, for special events or occasions or for groups or parties.
Purchasing all items including food, beverages, equipment and supplies.
Managing all accounts payable and receivable, handling payroll and hiring accountants or bookkeepers if required.
Meeting, greeting and getting feedback from customers.
Advertising and marketing the restaurant within the community.

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