SUMMARY:

Highly knowledgeable and qualified results - oriented IT professional, with exceptional communication skills and a demonstrated ability to work independently or cooperatively as part of a team to meet project deadlines, seeking a position in the information technology field. Excellent qualifications in IT operations, support, network architecture, team building, asset management and budget development with proven ability to combine project and staff management with technical expertise to consistently exceed corporate goals.

TECHNICAL SKILLS:

Computer Platforms & Operating Systems: SCO, AIX, Unix, Linux (Red Hat Enterprise), Ubuntu 9.10 64-bit Operating system, MS-DOS; Windows 95/98/NT/2000/XP, Windows 7/Vista Business/Ultimate, Windows 2003/2008 Server, Active Directory, Exchange Administration, Microsoft Networks Administrative and technical experience, Mac OSX & Tiger, ESX Server, XenServer, XenDesktop 7.6, Storefront 2.6, Citrix Metaframe Server, Smoothwall firewall, NAS, Hyper-V, Proxmox, XenServer, RHEL6, RHEL7, LDAP, Zimbra, VMWare Server, NAViCAT, MYSQL.

Software Proficiencies: Citrix Metaframe, XenServer, Citrix Director, Citrix Provisioning Services 7.6, Citrix PVS 7.8, Citrix Studio, Citrix XenDesktop 7.6, Citrix NetScaler 10.5, Citrix Xenapp 6.5/7.6, Windows 2008 R2, Microsoft Office Package (includes MS-Word, Excel, Access, PowerPoint, and FrontPage), Prophet21, Citrix Xen Server, VMWare Server, Hyper-V, XenApp, Quickbooks, Obra+ (Medical Documentation Program), Adobe Acrobat Professional, Adobe Photoshop CS, Macromedia Dreamweaver, Zimbra, Norton Corporate Antivirus, Norton Ghost, SQL Server 2014, Acronis True Image Server, Norton Internet Security, Zone Alarm, PC Anywhere 11.5, SpySweeper, AVG Anti-virus, Visual Manufacturing,WS FTP, Veritas Backup, Data Recovery, and Remedy application (user support application).

Hardware Proficiencies: Assembly and configuration of IBM Compatible machines; computer upgrades including; video cards, RAM, sound cards, and gaming instruments. Installation of peripherals such as Dell Servers with RAID management and OpenManage Software; CDR-W, DVD-RW, and CD-Rom devices; Printers Laser, Dot-matrix, Network print servers and scanners; PC repair/upgrades, PC maintenance. Setup/Configure PDA/Blackberry to synchronize with online Mail server, Cisco WLAN routers, Cisco Routers/firewall configuration, QOS, VLAN tagging, VPN setup, and firmware upgrades.

PROFESSIONAL EXPERIENCE:

Director of Operations | VDI Architect

Confidential

Responsibilities:

• Assess the company's network & cloud infrastructure for security, scalability, end-user experience, and cost reduction opportunities; recommend improvements and assist in implementing changes as needed.
• Migrate existing infrastructure to XenServer and VMware from Hyper-V solutions, and connect to trusted networks, which included Virtual Domain controllers, AV Consoles, Existing DB, and conversion from physical to virtual machines.
• Manage the IT Helpdesk; Manage all technicians/engineers assigned to the operations team and ensured that each is properly trained to handle the tasks assigned.
• Analyzed project scopes with internal staff and clients to determine best practices for security, and compliance.
• Monitor tickets as they come in; Ensure that all tickets are resolved in a professional and timely fashion and that all communications with the clients from technicians are in a professional manner in accordance with company policies.
• Provide guidance to the technicians assigned to the tickets for proper and expedient resolution. Research and determine resolution to higher-level technical issues.
• Assess current helpdesk and systems administration operating policies and procedures; Assessed features of current helpdesk platform; Recommend improvements to each item and assist in their implementation.
• Developed systems and practices to help ensure that all client devices under management are properly reporting into inventory and fully accounted for to maximize revenues.
• Architected and assisted in deployment of technical solutions for client networks, cloud infrastructures, for Citrix environment, patch management, VDI management, and PVS management for all gold master images, and application updates.
• Moved existing Citrix database from SQLExpress to SQL Server 2014 and migrate existing data, and setup database mirroring
• Implement Citrix policies for profile management, and corporate security for a multi-tenancy environment.
• Perform network assessments; assisted with new service proposals; assist in providing specifications for new equipment purchases.
• Implemented Articles for documenting issue in order to quickly identify weaknesses and propose solutions.
• Improved company efficiency through technologies and process, and cross-trained all employees on Virtual architecture, firewalls, and network infrastructure.
• Helped to identify strategies to drive additional company revenue.
• Managed IT projects as assigned until completion; Communicate timely with internal team and client as to status; Complete projects and assigned tasks in a timely basis.
• Assist in developing and maintaining a company culture which fosters good communications, teamwork and client-first mentality.

Citrix Specialist

Confidential

Responsibilities:

• Maintain images for VDIs using Citrix Provisioning Services 7.6
• Proficiency in deploying/maintaining multiple VDI images for XenDesktop 7.6 to virtual servers on VMWare hosts.
• Merging versions for use with virtual servers for PVS environment for application updates
• Expertise in creating Citrix Streaming profiles and Publishing Applications to users in Citrix XenApp 7.6
• Configure scripts and policies to be used with XenApp Servers
• Administration of Citrix XenApp 7.6 farms/stores
• Configured Delivery Groups for multiple servers
• Setup Smart Card for US mandate for company for all applications and sites in Storefront and on XenApp Servers
• Support FDA users for use with XenDesktops and applications
• Setup and configured Citrix NetScaler for use with mobile devices, and configured ICA Proxy, virtual servers, SNIP, VIP, etc..
• Migrated and imported applications on separate farms in order to expedite the needs of the application following SLA guidelines.
• Setup and configured Netscalers for use with externally facing mobile environment
• Configured Director to troubleshoot users with application errors
• Analyze CDF Trace logs using Citrix Scout to detect and troubleshoot issues in the environment
• Comprised scripts for reports for expiration of SSL Certificates
• Completed FAQ page for use with new Storefront environment for questions for users.
• Conducted changes per instruction from FDA in order to meet company procedures for installation of application for pre-production and production environments.
• Compiled App-V streamed applications for specific use case scenarios.

Citrix Engineer

Confidential

Responsibilities:

• Monitor Virtual servers using Citrix Management Console
• Contact App Owners to migrate Citrix applications based on needs of client
• Meet company deadlines in order to maintain production
• Configured Netscaler for use with mobile devices, and external users from other parts of the world other than USA.
• Configured ICA Proxy for use with Citrix Storefront for XenDesktop and XenApp
• Setup beta testing for App Owners for applications
• Migrated and imported applications on separate farms in order to expedite the needs of the application following SLA guidelines.
• Helped to restore communications for Citrix database for 6.5 Farm in order to minimize downtime using Powershell
• Registered servers with correct license servers utilizing Powershell in order to expedite communication with licensing servers, and farm servers.
• Troubleshooter javascript issue on webserver in order to utilize application via webservices for reservations application for guests..
• Created Virtual Private servers via VMWare, and Provisioning services in order to extend communications to applications via the farm.
• Maintained images for VDI for XenDesktop 7.0
• Maintained Citrix Desktops for use with Storefront for application for Xenapp 7.0
• Expertise in creating Citrix Streaming profiles and publishing Applications to users in Citrix XenApp 7.0
• Utilized Citrix Studio to deploy XenDesktop VDIs to staff members to access remotely via the web interface using remote desktop.
• Imported Citrix Policies into new farm in order to maintain communications and security for devices and users in new farm.
• Utilized App-V to stream applications for specific use cases.
• Created Application profiles in order to use certain protocol requiring certain java security restrictions.

Citrix Application Engineer

Confidential, Milwaukee, WI

Responsibilities:

• Migrated 64,000 users from over 500 servers from Citrix 4.5 to Citrix 6.5 environments
• Setup Virtual machines to use Provisioning services for deployment of healthcare applications
• Configured scripts to be used with migration of Citrix applications from 4.5 Metaframe Server to Citrix 6.5.
• Allotted Active Directory groups in order to run necessary applications
• Configured VLANs in order to connect to different Pools in the Citrix Farms for connecting multiple sites.
• Setup Citrix Policies for use with Printers, and USB Fingerprint scanners.
• Troubleshoot any issues with regards to deployment and printer problems.

System Administrator

Confidential, Wauwatosa, WI

Responsibilities:

• Configured servers using Hyper-V Server technology on Windows servers, using guest virtual machines to setup small business windows servers, and firewalls.
• Configured Citrix 4.5 Zone Data Collector, Citrix VDI using PVS, and Citrix Print Servers.
• Ticket-tracking using ConnectWise to track support tickets, projects, and customer documentation.
• Setup Server hardware to use with Windows server using iSCSI targets, and Mail gateways.
• Took support calls using the telephone, provided remote-help to customers for business clients
• Configured email accounts and website domains using GoDaddy, and setup of Rackspace with Exchange
• Configured Exchange for use with Proxmox email gateway
• Setup VPN users for use with firewall using Cisco WLAN appliances, and routers, configured client access levels, and used batch files to automatically connect network mappings.

Senior Systems Engineer

Confidential, Milwaukee, WI

Responsibilities:

• Setup and configured Sharepoint Server 2010 for University
• Created Perl script to integrate between SQL servers and LDAP to dump values for swipe cards
• Upgraded Ubuntu servers to latest versions, 10.0.4
• Configured Active Directory policies for passwords and disabling user accounts
• Configured Single Sign on with Jenzabar portal web server for use with Financial Aid application.
• Created VM hosts and guests, connected to SAN store, and snapshot scheduling
• Setup Cisco WLAN access points with Cisco WLAN controllers

IT Specialist

Confidential, Lake Geneva, WI

Responsibilities:

• Provide User Support to the staff, utilizing and refining current company procedures.
• Maintain Network protocol for the needs of the company.
• Review current system operations, documentation, and network architecture.
• Protect the infrastructure from malicious attacks
• Increase security stabilization by providing technology solutions with use of software, and hardware.
• Built Terminal Server Environments for Legacy Environment on Citrix Xen Servers in order to connect multiple applications to separate database systems for remote users
• Replaced board for Avaya phone system, setup voicemails and hunt groups as needed.
• Created Deployment package for Visual Manufacturing application for use with New Database, scripted and deployed to domain users by use of Group policy.

Network Administrator

Confidential, Atlanta, GA

Responsibilities:

• Created Domain controllers for Active Directory, for support printer deployment, mapped drive deployment, and backup scenarios.
• Setup Voicemail in Avaya phone systems, in addition to hunt groups, auto-attendant service, hours of operations, in addition to setting up voicemail, changing names, and resetting passwords when needed.
• Configured Barracuda spam firewall for use with LDAP for both incoming and SMTP email service.
• Setup ESX Servers on Blade Servers for use with Microsoft Exchange, Active Directory, Web servers, and SQL Server
• Cut up LUNs for use with VMWare storage on Blade servers in data center.
• Maintained and monitored MPLS network and data center for over 6 locations. Maintained data center in Atlanta
• Configured scripts for imaging multiple machines using linux environments
• Setup Group Policy scripting for backing up profiles over VPN
• Configured VPN access for remote users to connect to workplace to obtain data for production environments.
• Managed DNS for domains using Network solutions
• Created and maintained open-source VPN, and firewall configurations, as well as Web-proxy for protecting unauthorized use to restricted websites.

Field Services Engineer

Confidential, Roswell, GA

Responsibilities:

• Implemented Firewall procedures for use with Wireless Access Points, VOIP Systems, and Security services, i.e. malware protection, antivirus protection, and reporting.
• Setup VOIP Names in phone system, voicemail, hunt groups, dialing groups, global address lists, etc.. on Avaya Network Servers, Talkswitch, and Nortel phone systems.
• Setup Virtual Servers using XenServer 5.5 for Virtual machines running Exchange 2007, SMTP Servers, Windows DNS Servers, Windows 2008 Active Directory Services.
• Documented Service tickets for client-sites to insure financial accountability.
• Monitor Backup jobs of Exchange, Active Directory, and WebServer information on NAS, and tape devices.
• Configure VPN Access policies for remote locations on Sidewinder firewalls, and Cisco VPN Routers.
• Implemented Preventative maintenance packages such as defragmentation, scanning, and inventory control system monitoring.
• Image creation & deployment for virtual environments and physical hardware.

Systems Administrator

Confidential, New Berlin, WI

Responsibilities:

• Exchange Server Administration and configuration, migration of email inboxes, as well as providing public folders with right permissions, including SMTP Server configuration, as well as port configuration.
• Maintain Backup schema of Exchange, Active Directory, and WebServer information on NAS, and tape devices.
• Migration of data from forest to new forests, including changing DNS, maintaining security rights on servers, and implementing change without downtime.
• Implemented login scripts through Group Policy for prevention of attacks, and account restrictions, as well as mapped network drives, and printer mappings.
• Configure Citrix 4.5 Metaframe server with certificates in IIS
• Created application farm for applications using Citrix
• Maintained MySQL database for user accounts, for use with website
• Diagnose and repair networking bandwidth issues, i.e. monitoring audit events, as well as configuration for needed port security.
• Configure VPN Access policies for remote locations on Sidewinder firewalls.
• Implemented Preventative maintenance packages such as defragmentation, scanning, and inventory control system monitoring.

Network Operations/Support

Confidential, Brookfield, WI

Responsibilities:

• Configured routers, firewalls, switches, hubs for access
• Implemented login scripts through Group Policy for wireless access, and printer usage.
• Setup group policies for Active Directory on Windows 2003 Server, with Group Policy Management Console.
• Provided Technical Support to 190 Rental companies nationwide with rental application, networking issues, hardware/software problems, and database issues.
• Deployed applications via Citrix Presentation server for use with application farm.
• Diagnose and repair networking bandwidth issues
• Configure VPN Access policies for remote users.
• Converted databases from Unix to Windows for use with MYSQL, and JAVA platforms.
• Roll-back plans implemented to reduce corporate downtime.
• Repaired infected PCS with Viruses, spyware, malware, worms, etc.

Systems Analyst

Confidential, New Berlin, WI

Responsibilities:

• Analyzed and documented work needed to be performed for company’s network.
• Structured networking for both wired & wireless transmission with needed security encryption.
• Configured security software & hardware on workstations to assure safe networking environment.
• Setup VPN in order to remote administrate, & manage data more effectively to decrease company downtime.
• Data recovery performed for customers
• Repaired PCs with needed peripheral devices, and software necessities.

Server Administrator

Confidential, New York, NY

Responsibilities:

• Managed important data for employees of a financial company in a time-critical environment.
• Purchased new hardware and software for clientele and configured budget costs.
• Created a HTML help index function intervened in company’s financial program, consisting of HTML and Visual Basic programming.
• Performed daily/weekly backups using, VNC/remote administration, and Novell Client.
• Updated software, and ran diagnostic tests on workstations.
• Repaired/Upgraded computer systems for more dependable work performance for clients.
• Configuring email to work with integrated spam filter