System Administrator Resume California - Hire IT People

Multifaceted systems specialist with proven success in engaging and tackling complex hardware and software related issues. Demonstrated superior communication skills and the ability to act as a liaison between developers and consumers. Hands-on experience in system development efforts, including requirement definition, design, architecture, testing, and support. Self-starter adept at moving into new environments and extrapolate from existing experience to quickly adapt to new technologies fluently.

Areas of Expertise

Systems & Network Administration
Disaster Recovery & Prevention
Implementation & Upgrades
User Training & Support
New & Emerging Technologies
Testing & Diagnosis
Wired & Wireless Networking
System Migration & Integration
System Documentation

Skills
Client OS: Windows 95/98/ME/2000/XP/Vista/7, Mac OSX
Server OS: Windows NT/2000/2003/2008
Software: Microsoft Office Suite, Visio, Adobe Photoshop/Dreamweaver/Flash, Active Directory, Microsoft Exchange 2003/2007, WS_FTP Server, Norton GHOST, WSUS, Symantec Endpoint/BackupExec, VMware, VNC, Norton, McAfee
Hardware: PC & Macintosh computers, switches, routers, printers, fax machines, VoIP telephones, video projectors, tape and NAS backup devices, Zebra printers, 3Com NBX v3000 phone system
Networking: TCP/IP, LAN, WAN, WLAN, DHCP, NAT, DNS VPN
Languages: Java, JavaScript, ActionScript, HTML, CSS, VBScript, PowerShell

Experience

11/2007 - 06/2009 Confidential, California
System Administrator

Administered and maintained three Windows 2003 Servers.
Performed system updates and patches.
Created user accounts.
Implemented group policies.
Administered and maintained Exchange Server 2007.
Created user mailboxes. Implemented mailbox policies.
Implemented a full Cisco network and VoIP phone system with Cisco CallManager.
Implemented and maintained disaster recovery plans and backup via Symantec BackupExec.
Administered FTP, file, and print servers.
Administered antivirus and security protection using Symantec Endpoint Security.
Evaluated business needs and recommended new systems and hardware when necessary.
Installed and maintained various client/server software and hardware.
Provided support and training to company staff.
Coordinate schedules with other departments and contractors to maximize uptime.
Maintained a biometric security system.

05/2007 - 09/2007 Confidential, California
Technology Educator/System Support

Trained employees at six locations on Microsoft Office products as well as computer and network security.
Authored training documents and answers to commonly asked questions.
Provided system and network support to upper and lower level bank staff.
Installed and configured various pieces of computer and network related equipment.

08/2005 - 05/2007 Confidential, Glendora, California
Universal Technical Support Representative

Prepared client computers for software installation by configuring the appropriate network drives and permissions.
Troubleshoot software, database access and Internet connectivity problems.
Created a technical support utility to centralize frequently used tools, applications and documents.

02/2004 - 08/2005 Confidential, California
eTime Technical Support Representative

Provided technical support for eTime and ezLaborManager products as well as swipe card and geometric time clocks.
Programmed time clocks and time management software to meet the clients\' needs based the State Labor Department requirements.

10/1998 - 03/2003 Confidential, Pasadena, California
LiveChat Support/Senior Electronic Support/Technical Support

Authored technical and non-technical preformatted responses and systematic troubleshooting procedures.
Conceptualized and created animated tutorials and walkthroughs while overseeing and delegating project tasks.
Designed a graphical user interface utilizing web design techniques for an employee time management database.
Provided cross-platform technical support and resolved high priority issues.
Supervised multiple employees and trained associates on departmental software, policies and procedures.
Maintained call resolution rates well above requirements and achieved quality assurance scores of 90% or better.
Promoted numerous times during my employment.

Education :Bachelor\'s Degree Computer Information Systems

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