TECHNICAL SKILLS

• Languages: Java, Html.
• Operating Systems: Windows, DOS, Linux, Solaris.
• Hardware: Confidential routers, switches and applications. Sonus Gateways and SBCs, Sun Servers, DSPs for embedded voice and video over IP applications like IP phones and IP cameras.
• Software: MatLab, Pspice, Logic works, Labview, MultiSim, Adobe Audition, Microsoft Office Pro, AutoCAD, Wireshark, SimuLink, Confidential IOS.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX.

Senior Unified Communications Engineer

Responsibilities:

• Design and implementation of Confidential Telepresence suite including TMS, Conductor, VCS and MCU for intercluster multisite meetings among multiple offices in different regions. This project reduced travel and improved collaboration across global offices while “placing a face to a name”
• Installation, configuration and maintenance of Confidential MX and SX telepresence endpoints and accessories.
• Design, configuration and implementation of Confidential Webex Meeting server on premise in order to complete reduce the cost of online meetings.
• Global upgrade of Confidential desk phone endpoints to new 88XX series phones.
• Design, upgrade, configuration and maintenance of Confidential unified communications platform (call control, voicemail and presence) to release 10.5 over a new UCS B blade system; including voicemail, presence and conferencing components.
• Design, configuration and deployment of Confidential Telepresence suite including MCU server for hosting multiple high definition participant conference around the global offices.
• Complete global migration to SIP trunking over the existing MPLS network in order to reduce the amount of physical circuits delivered at each office branch while adding full seamless redundancy, enhancing services and reducing costs by 50%
• Management of daily operations regarding any communications modifications or request at the network or user level.
• Support of high profile executives regarding particular requests for communication services in remote locations.
• Training of onsite helpdesk technicians in order to delegate daily operational activities.

Confidential, Dallas, Texas

Network/VoIP Engineer II

Responsibilities:

• Responsible for all aspects of the telecommunications operations within the firm including managing different Confidential Call Manager 8.6 clusters.
• Daily operations and maintenance on the separate clusters including the configuration of different users,settings, templates, features as requested within capabilities.
• Monitoring of PRI activity to assure optimal utilization of assigned channels and call quality. Interaction with local and LD carriers to ensure best practices are in use.
• Integration of multiple clusters with Confidential Unity 8.0 as a redundant voice mail server, including configuration of users, call handlers, public distribution lists, etc.
• Management and configuration of DIDs assigned between users, fax assignments, hunt pilots and voice mail pilots.
• Configuration and upgrade of Rightfax server including direct SIP trunking for a centralized efax solution.
• Configuration and maintenance of Intercall users within the firm as well as migration to a GNA platform in order to obtain more access numbers and reduction in the cost of international calls of over 66%
• Maintenance of a master 4 digit DID dial plan to maintain easy and simple interoffice dialing between offices using intercluster trunking.
• Configuration and debugging of Confidential 796X, 794X, 793X and 18X ATAs including integration with teleconferencing equipment.
• Configuration of Confidential Call Manager Express and Confidential Unity Express on a Confidential ISR 2921 with ISM for the startup office in Brazil including managing sourcing an E1 trunk and internet connectivity.

Confidential, Richardson, Texas.

Senior Field Engineer

Responsibilities:

• Focal point in between the customer and Sonus’ network design, routing and IP design teams for major class 4/5 as well as SBC deployments.
• Verified that all necessary information is correct and in place in order to have a successful deployment according to schedule and customer’s requirements.
• Deployment of high density gateways, policy, billing and management servers according to customer’s specifications.
• Advanced debugging of SIP and all kinds of IP signaling within the customer’s network in order to achieve complete interoperability according to all requirements.
• Detailed logging of any bugs found during deployment for prompt resolution.
• Detailed preparation of service verification test plans for confirmation of a successful deployment.
• Leadership role for every deployment where the customer required an engineer on site, making sure that all requirements and information are in place for a successful deployment.
• Extensive knowledge in the design of high availability, local and geographical redundant systems.

Confidential, Plano, Texas.

VoIP and IP Surveillance Engineer

Responsibilities:

• Pre and post - sales support across worldwide direct customers and channel partners.
• Provide engineering consulting in the telecom, IP network and surveillance areas for all customers.
• Concentration in the Latin America region for business development, engineering consulting and deployment Extensive testing, troubleshooting and debugging of VoIP endpoints like phones, gateways, IADs, cameras, videophones, and IP PBXs, etc.
• Extensive troubleshooting and interoperability with multiple vendors VoIP equipment like Confidential, Avaya, Mitel, Nortel, Snom, Audiocodes, Aastra, Linksys, Asterisk based IPPBXs, etc.
• Extensive knowledge ok IT infrastructure equipment like routers, switches, SBCs, UPSs, etc from multiple vendors like Confidential, HP, Dell, Juniper, etc.
• Extensive knowledge of PBX features, IVR, ACD, call recording mechanisms, etc.
• Collect new features, fixes and requirements from customers and the field to be tested and included in firmware releases.
• Extensive knowledge of SIP/SDP/RTP protocols as well as multiple video and audio codecs.
• Extensive knowledge of TCP/IP protocols and the OSI layers, including NTP, DHCP, PPPoE, DNS, SMTP, RIP, OSPF, LAN/WAN networks, SFTP, SSH, VPN, etc.
• Knowledge of legacy telecommunications technology like BRI/ISDN, PRI/T1/E1/J1/T3/E3, PSTN, X.25, modem communications.
• Extensive knowledge of VoIP/PSTN/GSM/IPCCTV deployments including hardware and software requirements Extensive knowledge of network communications including routing and security.
• Lecture seminars, including presentations, to multiple partners to train them in the new and upcoming products we constantly release.
• Attend multiple trade shows to demo new products and attend any inquiries that participants might have.
• Present at multiple panel sessions and seminars about industry trends.
• Generate user manuals, quick start guides, application notes, whitepapers, etc, both in English and Spanish.
• Extensive knowledge of unified communications systems integrating mobility, audio, video, conferencing, fax, email, etc.
• Taken leadership roles in several interoperability projects including iOS and Android aplications for fixed-mobile solutions.
• Video monitoring management software for IP cameras.
• Integration of IP video phones and IP video conferencing systems with IPPBXs and IP phones Taken leadership roles in actively bringing more companies to partner with in order to offer a complete turnkey solution to the customer.
• Successfully recruited more channel partners across the globe in order to increase sales volume and solutions offers.