SUMMARY:

• A proactive engineer with around 7 + years in IN/VAS Technical Operations and Network Management (Planning, Implementation, Supervision, Coordination) in the Telecommunications sector For Intelligent Network (IN) & Vas services, Charging & Billing systems.
• Expertise on IN/VAS Confidential charging system & Billing System(CS 4.0 /CS 5.0,NGIN),Online charging system nodes proactive support, Operations & Maintenances, System integration.
• Interested in customer support, project management, project handling, and technical management.
• Can add value in IN/VAS managing services, technical support, projects & project management, customer support and planning.
• Extensive working experience with Confidential 's GSM solutions (IN Platform) for charging Nodes - Integration, Testing, Support, Upgrades, Planning, Migrations and Optimization.
• Excellent troubleshooting skills in Confidential charging system CS4.0 & CS5.0 Nodes, SDP, CCN, AIR, & VS.
• Complete understanding and Hands on Experience of Confidential IN protocols SS7-CAP-MAP-ISUP/CAMEL/INAP/Diameter(Gx,Gy,Sy) and SIP
• Hands on experience and knowledge on Huawei Confidential system (CBP, BMP, SCP, SMP, GFEP) nodes & SMAP GUI Price Plans configurations.
• Hands on experience and knowledge on Confidential ZTEsoft) system (SCP, SMP, VC) nodes & ZSmart GUI Price Plan configuration.
• Good understanding of UNIX/SOLARIS, Red Hat Linux, IBM AIX, Oracle DB and Times Ten Databases.
• Good practice on Pl SQL queries and programming.

AREA OF INTELLECTUAL SKILLS:

• Excellent Negotiation skills on Technical sales & Product explanation.
• Excellent end to end Troubleshooting on network issues.
• Good Customer interactions skills
• Excellent communications skills verbal & writing while describing technical product details.
• Working Enthusiasm.

ORGANISATIONAL DETAILS:

Assistant Manager (Network Operations)

Confidential

Responsibilities:

• Planning and Optimization of Confidential Charging System, involving initial dimensioning and expansion of IN nodes wrt Subscriber base, BHCA & SDP License Capacity
• KPI maintenance with Uptime up to 99.5% of IN & VAS nodes.
• Planning of E/// IN nodes optimization and dimensioning with reference to Confidential Guideline.
• STP link Load report follow up and Optimization and Load Balancing of STP link Augmentation in case of Traffic Increases with OCC/CCN/SGSN/MSS/BC
• Calculation of SDP/CCN BHCA and VS DB and Projection of expansion of IN nodes and DB sizes.
• Study of daily Dashboards of VAS reports and action plan accordingly.

Customer Support Engineer

Confidential

Responsibilities:

• Charging System Support CS 4.0 & CS 5.0
• Global CSR Handling (Tier-2)
• Emergency Handling (Tier-2)
• IN Nodes ICP Upgrades & Integration.
• Operation & Maintenance
• Planned Activities Configurations changes, Statistical Reports
• SUM (Software Update Management) services support for RSSA Region.
• Configuration Changes on IN nodes.
• IN activity Planning for activity documentation (MOP)

Senior Engineer

Confidential

Responsibilities:

• Daily providing Level 2 Support for Different Issues related to charging of a prepaid subscriber and Making the RCA Report for the same.
• Done the testing of Different Price Plans with respect to Confidential 's dedicated account and check the Huawei system feasibility to make Confidential 's plans in Huawei system.
• Daily Migration Planning and help team for price plans testing.
• Weekly attends the meeting with Customer and describe them the migration progress and future planning and goal settings.
• Provide end to end solution on different bugs found in Huawei system while doing the testing with the help of R&D team.
• Proficient in managing configuration and commissioning Confidential Nodes and IN nodes.
• Price Plans Creation, Customization and Releasing as Per Bushiness Team Given Configuration and Price Plans Tariff Testing.
• Done the UAT(User Acceptance Test) with Customer for Confidential Nodes and Price Plans Configuration’s
• Resourceful at customer account management and providing after prompt and timely services as per the SLA levels.
• Take initiative of work and inspire the team member to achieve goals.
• Guide new team member and train them on Huawei system.

Confidential

Engineer

Responsibilities:

• Performing all daily Operation & maintenance activities Confidential.
• Regular health-checkup of all IN &Vas Nodes and 1ST level troubleshooting on the issue.
• Configuration of Price Plan as per business requirement from sales & business team.
• Monthly Postpaid Bill generation and Postpaid Credit Control.
• Testing for Postpaid New Features and apply them Confidential System.
• Coordination with RA Team for business requirement and explain them about new Price plan feasibility and applying them as per RA Rules.
• Performing activities like crediting/debiting customer accounts, validity extension and other related activities as required by other depts...
• Troubleshooting on reported problem from customer care
• Performing testing of software update associated to prepaid system and to ensure that no problem is encountered post the activity.
• Preparing and sending daily reports required by Corporate and other heads.

Project Lead & Coordinator

Confidential

Responsibilities:

• BTS Installation and configuration for the Confidential Siemens network.
• Resource coordination and Management.
• Clients Meeting for Planning & Implementation.
• Reports Preparing for RFI of a site and Send to the Confidential .