SUMMARY:

A dedicated, diligent and ethical System Administration & Implementation Specialist with nearly 10 years of experience overseeing IT system operations, migrations and upgrades within a professional setting. Vastly familiar with human resource information systems, including Taleo, PeopleSoft and Sonic Recruit, with a proven history of observing and enforcing all federal laws, regulations and standards. Proficient with Microsoft Office Suite.

AREAS OF EXPERTISE:

• IT Systems Management
• Data Migration
• Process Implementation
• System Troubleshooting
• Project Management
• Managerial Reporting
• Federal Laws & Regulations
• Interpersonal Communications
• Team Leadership
• Recruitment & Development
• Human Resources IT
• Sonic Recruit, PeopleSoft, Taleo

KEY SKILLS ASSESSMENT:

• Proven success when it comes to leading and overseeing the implementation of new IT systems aimed at strengthening workforce management and upholding communications.
• Regularly chosen to participate in highly specialized projects, including initiatives in data / legacy systems migration, workforce development and human resources IT.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Taleo System Administrator

Responsibilities:

• Updated, tested and troubleshot the configuration, operations, security, documentation and reporting for the ATS.
• Facilitated User Acceptance Training (UAT).
• Teamed to develop a cutover strategy from their legacy Applicant Tracking System.
• Provided support during Go - Live
• Leveraged technical solutions to meet business needs in user and system support.
• Facilitated user training and education for new Administrator and Recruiting associates.
• Maintained relationship with Oracle Support providing communication to client as necessary.

Confidential, Dallas, TX

Taleo System Administrator

Responsibilities:

• Served as a technical and functional consultant for client, Sabre
• Maintained, tested and troubleshot the configuration, operations, security, documentation and reporting for the ATS.
• Leveraged technical solutions to meet business needs in user and system support.
• Facilitated user training and education for new associates.
• Maintained relationship with Oracle Support and System Administrators providing communication to client as necessary.
• Partnered with vendors ensuring timely resolution of errors.
• Tracked TBC feeds and corrected automation errors.
• Monitored internal and external mailboxes.
• Wrote reports as needed for various users within HR and Division users

Confidential, Freehold, NJ

Taleo Administrator

Responsibilities:

• Served as a functional consultant for Confidential ’s implementation subcontracting with MPhasis
• Recommended processes and technology solutions that drove efficiency and supported business requirements for the onboarding system.
• Managed the User Acceptance testing, troubleshooting and reporting for the onboarding system.
• Prepared and maintained documentation of business requirements, solutions, system process narratives and process flows.
• Served as liaison to the IT department and other key stakeholders as needed to provide user support and systems analysis and to leverage technology solutions to meet business needs.
• Identified risks and issues; escalate as necessary.

Confidential, Sterling, VA

Senior Consultant

Responsibilities:

• Proven technical expertise configuring Recruiting and Transitions for multiple client
• Demonstrated core human resource management knowledge and expertise with 10 years in the industry
• Technical and Functional Consultant with first-hand experience with Taleo Enterprise Edition full cycle implementation initiatives for multiple clients progressively through: requirements gathering, design, development, testing, and deployment
• Constructed decision guides and Visio process mapping for clients demonstrating strong experience in HR process design
• Collaboratively communicated with clients at multiple organizational levels
• Project management and reporting using AtTask

Confidential, Irving, TX

Onboarding lead

Responsibilities:

• Supervised Onboarding services to customers from both a New Hire and Career Initiated Transfer perspective.
• Subject Matter Expert (SME) for various sectors within the organization
• Lead and supported continuous improvement and documentation activities
• Quality monitored associates and performed transactional audits
• Supervised and made sound decisions as it related to the daily processing within the department
• Resolved issues with regards to the department, sector, policy

Confidential, Houston, TX

Taleo Technical Analyst

Responsibilities:

• Served out a contracted position with four teammates in support of Taleo Onboarding implementation on behalf of Confidential ' global operations.
• Configured multiple processes and sub-processes for a variety of different languages.
• Mapped processes and created various matrixes for document and process control.
• Extensive portal, document, form and document customization.
• Created and defined testing protocol. Participated in the development of internal test scripts.
• Provided thorough status / issue reports, including web-based progress meetings to managerial officials and international clients on a regular basis.
• Analyzed and disseminated client-reported issues in effort to resolve problems in a timely manner.
• Established and maintained individual client specifications through ongoing communications and documentation.

Confidential, Fort Worth, TX

Staffing Operations - System Administrator / Report Development Specialist

Responsibilities:

• Partnered in the design, configuration and migration of data into DynCorp’s new ATS, Taleo.
• Mapped key legacy features to the OLF while using human resource information systems and PeopleSoft for implementation.
• Established candidate selection processes, email configurations.
• Maintained template and correspondence library within Taleo.
• Streamlined help desk issues as key point-of-contact for all ATS issues, software-related problems and remote support to off-site staff members.
• Tracked incidents via the creation of individual incident cases.
• Contributed to various special projects, including ATS selection, document consolidation and migration initiatives.

Technical Recruiter

Confidential

Responsibilities:

• Maintained communications with applicants in order to engage in team-building and strengthen professional relationships.
• Received numerous "Key Contributor" awards for supporting overseas mission deployments.