SUMMARY OF QUALIFICATIONS:

Public Key Infrastructure (PKI), CCTV Installations, Advise business partners on issues of suspected fraud, Perform various complex and regular technical criminal investigation activities, Provided counsel on product, technology and business related issues that had fraud implications, Identified the adequacy of accounting and control systems, Detailed Documentation, Supervises the activities of subordinate staff, Investigate unauthorized access to DoD computers, SLA  Management, Experienced with dealing and proposing ideas and products to higher level IT and business executives showing cost justifications and ROI, Knowledge of Department of Defense (DOD) Networks, Policies and DICAP Process, Familiar with DoD Information Assurance (IA) policies such as DoD 8500.2

TECHNICAL SKILLS: Customer Support, Break fix Tier II level, Desktop engineering, Server Integration, Server administration, and Blackberry Support, MAC group levels, IA controls, IA Control Checklist, NSA White listing Port blocking, SCCM, HIPS, McAfee Server, Active Directory provisioning of accounts, organizational groups and users  and computers. Remote desktop to servers update virus DAT. file to the latest. Audit SAAR forms for new incoming personnel. Setup MS exchange DOD email accounts VIA NETIQ (DRAG) or Active Directory (AD), incident response, classified message incident response, sanitation of email system and temporary files.

Operating Systems: Win 95/98, Windows XP, WIN2000, NT, Vista, Windows 7 & 8, Teradici VMware, Exchange Server Admin 5.5

Hardware: Dell/HP/MPC/Gateway Desktops and Laptops, HP Server racks, HP blades, Cisco 48 port view consoles, Linux firewall

Software : Remedy ARS, HP SM7, MS SMS, HEAT Call Log, DAMEWARE, Bitlocker, MS Office/Outlook, Active Directory, Guardian Edge disk encryption, Ghost (many versions), HBSS, EPO McAfee server (setup dash boards, query computer scan results/findings), Blackberry enterprise server, CLI commands VIA HyperTerminal, VMware server ESXI, BC WIPE

PROFESSIONAL EXPERIENCE

Confidential

Title –Active Directory Lead Engineer Level IV

· Provide Tier IV level support Enterprise wide for all authentication and LDAP related issues

• Test systems in the lab, development, and production environments
• Configure ADFS, Proxy Servers, DMZ servers
• Review and prepare documentation for systems, test, and installation software
• Troubleshoot enterprise domain trust certificate issues
• Evaluate, analyze and audit production systems processes and equipment, and help develop and implement solutions to aid with the continuity of operations
• Maintain effective communication with vendors, peers and clients in support of assigned projects
• Configure domain trust services
• Administer Office 365 VIA PowerShell / Azure
• Manage large scale Microsoft Active Directory's and integration of systems including ADFS, DirSync and PKI
• Information Systems Security (ISS)
• Information Systems Engineering (ISE)
• System Operations and Maintenance (SOM)
• Symantec Control Complicate Suite domain system auditing software
• significant familiarity with building 2008 R2 Servers Via VMWare
• Configure Server attributes for active directory
• Configure update and extend active directory schema
• Manage and troubleshoot Group Policy at all levels
• Participates in the identification of vulnerabilities and their mitigation. Research, evaluate and recommend new technologies
• Participates in the design and/or review of a distributed Microsoft Windows infrastructure
• Respond to server monitoring system alerts to evaluate and remedy identified problems
• Experience in supporting MS active directory infrastructure across various sites.
• Strong understanding of Exchange and other messaging technologies
• Experience with supporting MS Exchange Outlook, OWA, and ActiveSync.
• Great knowledge on email Security - Whitelisting/Blacklisting, spam filtering, eDiscovery, Email Management, Mailbox exports for litigation purposes etc.
• Great knowledge on Exchange Role Management, Domain Management, mail routing, Domain federation administration and Webmail administration
• Support and maintain all aspects of Active Directory infrastructure and LDAP integrations.
• Responsible for the management, maintenance, and patching of NetIQ eDirectory services running on a Windows
• Deep knowledge of Powershell and Cloud Services
• Office 365 Migration/ implementation

Confidential

Title- Virtual Desktop Technician

· Experience in the build, managing, monitoring, deploying, and troubleshooting virtualized server and desktop environments

· Work closely with Project Team to develop: Systems manuals, SOPs, methodology and process

· Efficiently troubleshoot and problem solve all technical issues relevant to supporting IT/virtual infrastructure

· Leverage virtualization capabilities to further automate systems management, analysis, and performance monitoring.

· Gather end-user environment information to guide desktop and application virtualization efforts

· Virtualization experience (VMware ESXi and Hyper-V)

· Active Directory

· Troubleshoot palm/handheld operating systems, architecture, data backup and recovery

· Familiar with workstation and server architecture, network infrastructure, and data transmission methodologies

· Experience with deploying and maintaining WYSE terminals

· Consult with users to collect information about problem and lead user through diagnostic procedures to determine source of error

· Develops training materials such as exercises, visual displays,write software and hardware evaluation recommendation for management review

· Write and revise user training manuals and procedures

· Tests and troubleshoots software and hardware to evaluate ease of use and whether product will aid user in performing work.

· Works with team members to identify issue trends and suggests long-term strategies to help mitigate incoming issues

Job Title - CNIC HQ IT & Communications Support

Confidential

Title- Systems Admin/Printer Network Admin

· Configure network printer to “Scan to File”

· Patch cables to ensure network connectivity

· Configure computer Systems for Navy Court Systems

· Support Naval Base Library

· Configure Blackberries for Navy VIP support personnel

· Ensure compliance with major IT operational processes, policies, and procedures in support of IT standard practices

· Execute the successful completion of computer moves, set up and network account maintenance

· Deploy users to Vista, Windows 7 and Office 2007

· Install and maintained anti-virus and anti-spy ware software

· Utilize talent among team members with effective communication and the promotion of a performance-based work environment

· Support equipment and software moves/adds/changes

· Define and implement appropriate security requirements for all IT projects

· Assist in incident response efforts via remedy or SM7 ticketing system to include remediation with an appropriate sense of urgency and criticality

· Act as a front-line interface for customers, accepting trouble reports documenting and dispatching them to appropriate personnel

Confidential

Client: Confidential

Job title – Senior Systems Administrator/Local Registration Authority

Goals and Milestones

Lead Migration efforts for upgrading from Windows Vista to Windows 7

· Led enterprise token issuance with had a project deadline.

· Provide technical desktop support to Air National Guard Users

• Issued a coin for great work from General Scott Williams while in command.
• Performed STIG’s on Desktops and Printer Devices to be Cac compliant.

· Led operational planning and projects, and organized and negotiated the allocation of IT resources.

· Investigated fraudulent computer activities.

· Reviewed proposed modifications to client operating environments, implemented fixes and resolutions to minimize service disruptions on an on-going basis, cleared duplicated and outdated entries, and performed general account management functions.

· Established and maintained effective working relationships with co-workers, and a variety of governmental employees and officials.

· Worked closely with the IT staff, project stakeholders and key decision makers in order to identify, recommend, develop, implement, and support cost -effective technology solutions for all aspects of the organization.

· Enterprise software hardware rollouts

· Analyzed existing operations and made recommendations for improvement and growth of all aspects of the new infrastructure and IT systems.

· Provided guidance and leadership for staff to ensure employees are achieving customer satisfaction through effective communication, problem solving, professional phone etiquette and efficient processes.

· Resolved customer complaints by identifying problems and coordinating appropriate corrective action.

· Created user accounts¸Authorized user accounts.

• Familiar with EYeRetina scans.

· Resolved end-user phone, walk-in and field support requests.

· Installed and maintained anti-virus and anti-spy ware software.

· Migration systems expert

· Prepared and updated manuals, instructions and standard operating procedures.

· Performed Citrix Client Troubleshooting.

• Participated in Technical Exchange Meetings (TEM), with network/system engineers, Information Assurance Engineer and the DIACAP Team to identify internal/external barriers.

Confidential

Job Title - Desktop Support Lead

Goals and Milestones – Prepared OCONUS Travel Laptops for Secretary of Defense

Equipped Laptop Devices with Mobile Armor Encryption Software

· Assisted White House Liaison office with laptop issues

· Troubleshot, install, and configure hardware and software for Windows XP, MS Office Suite

· Investigated Security Breeches

· Investigated Classified Message Incidents (CMI).

· Activate Blackberry devices

· Customized Windows XP Visual Display setting for visual impaired users

· Primary Contact to train and prepare SECDEF (Secretary of Defense) users for Laptop Mobilization

· Configured VPN, and security settings for Out of Country Trips

· Handled small helpdesk issues via System Management Server

· Performed Virus Removal

Confidential

Job Title Windows Systems Administrator, Jr. Software Engineer

Provided desktop support DOD Office of General Counsel

Goals and Milestones- Located and tested software to convert WordPerfect documents into MS Word                        doc. format.

Updated/Patched Enterprise Servers to stay 92% compliant to stay on DoD Networks

· Provided VIP desktop support for GS-Attorneys, Paralegals, Administrative Judges, GS-Civilian employees

· Reconstructed playback for  9-11 crime for future evidence proceedings

· Installed, deployed, and configured Blackberry Service to users

· Tested high performance scanners and configured them to create batch jobs

· Created user accounts through Exchange 5.5

· Updated Virus definitions on the server to prevent malware

· Trouble-shot Windows 2000 Professional

· Produced technical documents for new equipment

· Wrote technical manuals for the Office of the General Counsel