objective

To secure employment with an organization where I can utilize my past training and experience while making a positive contribution to the mission of the employer.

SKILLS Summary

• Ten years experience working in an Information Technology environment
• Five years experience working in a large scale mainframe/Mid-Range server operations center in a team lead role.
• Extensive experience in product testing via software upgrades with technical groups.
• Experienced in participating in disaster recovery drills as well as a background serving on a data center consolidation team.
• Participated in design development and implementation of systems engineering activities to include OS technical support systems programming and data center capabilities.
• Assists in establishment of input/output processes and working parameters for hardware compatibility and coordination of subsystems design and integration of total system.
• Provided tech knowledge and capabilities as team member and individual contributor.
• Deployment and configuration of Network Security equipment.
• Provided input on staffing budget and personnel.
• Technical lead role for engagement and resolution of complex and urgent issues.
• SME in Data Center Services Technologies.
• Worked with Incident Management Tower Technicians Situation Managers and Suppliers to identify root cause of critical issues and implement restoration activities including participation on Change Management bridges.
• Strong verbal and written communication skills
• Experience with Dell HP IBM Gateways and various Windows operating systems
• Knowledge of A CCNA CCNP Linux Administration Networking Visual Basic
• Eight years Customer Service experience

Experience

confidential

IT SR Analyst - Systems Operations Main amp Mid / Team Lead

• McAfee e-Policy 4.0 4.5 Monitor dashboard for issues push updates to hosts perform host system scans New host system instillations Perform remediation when needed. Respond to virus alerts scanning and recovering the system from virus
• Blue Coat Proxy Server initial setup using CLI update policies via portal and making changes according to company policy.
• TippingPoint IPS initial install and setup user accounts. Monitoring for intrusions and reporting accordingly.
• Use UNIX and LINUX server / client set up for the use of intensive command line interface processing.
• Upload files to FTP servers
• SME for Data Center Operations
• Lock box services and sensitive information movement
• Monitor FTP transactions
• Coordinate with different teams on information processing and movement

confidential

Desktop Support Technician

• Respond to virus alerts scanning and recovering the system from virus
• Perform computer maintenance and repairs
• Perform network maintenance and repairs
• Build computers as specified by the customer
• Install computers networks and other devices as specified
• Support the installation operation and maintenance of Windows based PCs and workstations for all departments and remote users.
• Maintain systems and associated workstations by configuring and troubleshooting the system and all peripherals as needed.
• Perform system and account management through Active Directory adding or removing workstations and establishing activating modifying and terminating accounts.
• Perform general maintenance requirements ie. Maintenance schedules logs.
• Configure system registries
• Respond to virus alerts scanning and recovering the system from virus
• Provide software and/or application support
• Build and Image Dell PC s with XP operating systems and Created images for future use using Symantec ghosting server.
• Perform PC Deployment and Recovery.
• Utilized Cisco tools to make changes to VLANs activate or move Network Jacks.
• Drop move and activate Phone Lines.
• Perform Data recovery when necessary
• Perform patch management and remediation and keep record of all assets in the environment.
• Train new employees on VPN procedures.
• Setup users on Multifunction Devices and provide training through demonstration on all its functions.

confidential

• Provided support to Alliance Bernstein business units.
• Performed Server/Client support functions for various Windows operating systems.
• Managed the granting and revoking of user access privileges which also included the creation modification and unlocking of accounts.
• Recorded troubleshot and monitored system problems using local tracking and management tools.
• Performed regularly scheduled updates ensuring all business needs related to the daily operation of the supported systems are met consistently on a timely basis.
• Conducted testing and participated in the rollout/implementation of new systems or version upgrades of existing systems.
• Provided system support using remote assistance tools such as Windows desktop VNC etc.

confidential

• Recorded troubleshot and monitored system problems using tools such as Track IT and other tracking or management tools.
• Performed system restores system builds software maintenance and desktop imaging for Windows XP and Mac OS X.
• Performed hardware maintenance for Dell HP and Gateway systems.
• Provided desktop support for network and software related issues.
• Setup computer labs for all the supported schools and also provided basic user training.
• Assisted with web based Office Applications.
• Provided support for Microsoft Office and Open Office products configuring and customizing to meet the specific need of the customer.
• Responsible for procurements of the IT departments.
• Performed bi-weekly move and setup of Workstations which consisted of 70 to 90 systems.
• Drafted Requisitions using a TRS system for requested equipment such as New Desktops Laptops Monitors Video Cards laptop cases and essential Software.
• Called out defective equipment for repairs and checked warranty status.
• Took on various projects such as providing additional support to the Desktop and Networking teams in networking upgrades or network changes.
• Used Altiris program to deliver software and update packages to workstations.
• Followed up on Hardware requests and trouble tickets Using Remedy and Updated cases on a daily basis.
• Managed Inventory maintaining logging and ordering equipment.
• Performed Networking functions such as the installation and configuration of Cisco Switches routers and IP phones.
• Performed server installation and support functions such as installing Dell Blade Servers with a Microsoft Windows Server 2003 operating system and configuring Active Directory and Microsoft Exchange Servers
• Assisted with the network migration of over 2000 systems and user accounts from Windows OS 2000 to Windows XP
• Imaged IBM desktops HP desktops and deployed new workstations to end users
• Assisted end users with initial start up and configuration of various programs such of which included Citrix right FAX FACTS CTI Outlook IDX Lotus Notes and SQL
• Preformed registry cleaning registry changes and proxy changes
• Followed up on trouble tickets using Remedy for various issues regarding hardware software and data recovery.

confidential

• Network Administrator for business access DSL and Help Desk representative
• Provided remote-capable diagnosis
• Performed router setup and configuration for the network
• Coordinated with other Network Administrators in the maintenance diagnosis and repair of network communications to the client computers.
• Recorded troubleshot escalated and monitored system problems via Remedy Ticket systems Vantive/PeopleSoft and Covad web site
• Assured that all tickets for the team were handled within the appropriate time frame.
• Escalated tickets to a System Engineers as necessary.
• Maintained availability for business T1 and DSL customer calls.