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System Support, EngineeR

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PERSONAL SUMMARY:

An IT professional with over 5 years of professional and technical experience in engineering, configuration, implementation, project management, escalation support, administration, and troubleshooting of various technologies in medium to corporate enterprise environments.

PROFESSIONAL EXPERIENCE:

Confidential

System Support Engineer

Responsibilities:

  • Technologies handled include but not limited to routers, switches, firewalls, Voice over IP, and servers, Windows 2003, Windows 2008, Exchange Server, Active Directory, DNS, DHCP, Group Policy, and frame relay.
  • Documentation, Planning and Implementation for new projects and finalizing documentation after completing the work.
  • Handling AMC with various companies and provides them network and system support.
  • Windows Server 2008 Hyper - V virtualization configuration for servers.
  • Implementation and Configuration of all types of Routers and Switches.
  • Installation and configuration of UTM Devices such as Sonicwall and Cyberoam.
  • Ensure adequate antivirus protection & solutions are maintained and updated.
  • Configuring and managing Network Printers and Wireless Access Points.
  • Installation & Configuration ID card Printers, Fax Servers and Access Control Installation. Racking and patching equipment as needed.
  • Installation and Configuration of CCTV IP-Analog Cameras.

Confidential

System Support Engineer

Responsibilities:

  • Analyze and resolve the issues based on IT Tickets, mails, and calls on site as required.
  • Supporting first level administration of Windows Active Directory (Creating Users, Groups and moving them into different OUs).
  • Implementation and administration of Internet Information Services (IIS).
  • Giving Technical support to Inbound Users.
  • First and second line desktop support for our UK and European staff in software, hardware and networks troubleshooting.
  • Resolving system issues and Interact with Active Directory Users and Computers.
  • Giving L2 support (Managing users, Printers, Mailboxes, Server related issues).
  • Configuring and resolving issues for Outlook, Blackberry and VPN setup.
  • Worked on RDC, Net meeting and VNC.
  • Installation and Configuration of VPN for Remote Users
  • Booking of Audio/Video Conference with Vendors .
  • Installing & configuring standard software with latest updates and security patch.
  • Interacting with Inbound & Outbound users on 24/7 support (VOIP & Mail).

Confidential

System and Server Administrator

Responsibilities:

  • Troubleshoot and resolve problems in hardware, software, Microsoft Office applications, Windows server and desktop operating systems, network connectivity, wired and wireless.
  • Taking directions from the Head of Infrastructure and Systems Analysts to assist them in keeping all IT systems up and running.
  • Update and manage hardware, software and printer consumables inventory.
  • Maintaining backup images of PCs and laptops.
  • Configuring and manage Network printers and Wireless Access Points.
  • Ensure all systems up-to-date and backup regularly.

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