Objective:

To obtain a full-time position in the field of information technology with an emphasis on technological integration special interests include software design, consulting and systems analysis.

Relevant Coursework

• Computer Networking
• Intro. To Computer Programming
• Computer Operating Systems
• Web Design I II
• Database Management
• Networking Essentials
• Desktop Publishing
• Hardware/Software Installation

Work History

Network Engineer

Confidential

• Worked escalated voice/ data network issues from our Tier 2 dept.
• Tested lab environmental network designs that were used for on-site configurations ie WAN Failover, IPsec Tunnels.
• Worked on routing protocols for customers using EIGRP, OSPF, BGP, MPLS, VRF and other routing protocols configurations.
• Coordinated conference calls for new installs/ designs.
• Processed MACD request on a daily basis.
• Participated on company network maintenances for system upgrades, routing changes and core CPE replacement.
• Configured and worked with Polycom 450/ 550 phones using the Broadsoft platform.

TAC Tier II Engineer

Confidential

• Tested various DS1, DS3 and TLS circuits for over 1000 of customers in the Atlantic region.
• Trained Tier I/ Tier II team members how to understand sip translations.
• Preformed Bert, QRSS, tests for over 5000's circuits including various loop backs patterns looping from the CO to the Smart-jack to the CSU, etc.
• Configured various types of circuits using Cisco, Edgewater and Adtran Devices.
• Managed over 500 circuit turn-ups for Verizon, XO Communications, Paetec and Level 3 communications
• Communicated with various field technicians for PBX, T1, TLS and PRI installations and service calls.
• Maintained VOIP services networks including POTS and VOIP lines under our Meta-Switch programs.
• Worked on 100's of Virtual Firewall configurations and Hosted PBX's systems
• Provided daily over 10,000 configuration profiles for Aastra and Polycom phones systems.

TAC Tier III Engineer

Confidential

• Provided escalated call support for Hotwire Communications TAC Tier II/ I, Field Technicians, Accounting, Law, and Engineering departments.
• Assisted Engineers with basic Network Configurations for all Motorola, Cisco, Alcatel, Calix and Enablence products.
• Supervised TAC, VOIP and NOC employees

Network Operations Analyst

Confidential

• Provisioned and built VOIP services including EMTA's, ATA,s and Adit Phones using the following programs:
• SBC: Networked over 100,000 registered VOIP numbers
• Sniffer: Functioned SIP trace program used for identifying call trafficking
• Telnet: Maintained access to over 40,000 Static Dynamic IP address
• DHCP servers: Contained over 25 different communities in 4 states
• Meta-switch: Managed over 200,000 registered phone numbers
• Utilized Commvergence database system containing equipment/customer information for all Hotwire Communication customers.
• Monitored Metro E, T1,DS1, Pri circuits for over 500 Business Clients, reports to vendors including XO Communications, Level 3, Verizon for escalation purposes

• Managed and processed copyright infringement notices for Hotwire Communication customers totaling over 200,000.
• Trace IP addresses back to customer information using DHCP server, CMTS, UBR, Cisco Switches, Cisco Routers and ONT's.
• Managed and configured Cisco Switches/Routers including additional technical devices such as ONT,'s Ethernet switches, DSLAMS CMTS's. Other network performance database systems include:
• Managed Alcatel AMS-Lucent 5520 AMS server for over 500 customers
• Cisco 2100,2811,3640,6509,7606,7609 Routers/ Cisco3400, 3800 Switches
• Linksys/Netgear Ethernet Smartswitches
• Solar Winds Network Performance Monitor
• Wave 7
• Calix/Motorola ONT's
• Programmed over 400 Voicemail and web-based phone features for VOIP services
• Communicated with various venders such as Level 3, Broadwing and XO communications for tickets escalations regarding service outages.
• Provisioned Adtran, Adits,Navigators ATA's and Polycom phones for over 35 businesses/residential properties in the northeast/southeast regions.
• Provided 3rd level technical assistance for Hotwire Communication customers, Customer Service, Field Technicians, Provisioning Department, Billing Department and HBS Business Solutions Team.
• Completed Alcatel Lucent Classes for AMS server

Customer Service Representative

Confidential

• Maintained ongoing database of confidential credit card transactions, SSN's and Drivers Licenses.
• Performed over the phone troubleshooting procedures for customers using Cable, Phone and Internet functionality.
• Configured IPTV cable boxes with DHCP servers installed through Ethernet Switches.
• Scheduled technicians for problems with Phone, Internet and Cable services that could not be fixed remotely.
• Answered billing questions and concerns for customers that average 30 calls per day.
• Managed Sling boxes for over 34 communities.
• Utilized Remote Desktop Connections to fix off-site cable, Internet and phone issues for over 30,000 customers.

Assistant Aide

Confidential

• Collaborated with a team of 5 aides that attends to over 50 patients per day.
• Provided customized care for a variety of patient's geriatric to pediatric.
• Coordinated the care of a least 4 patients per scheduling block, including providing modalities and assisting of rehabilitation exercises.

Computer Consultant

Confidential

• Installed memory upgrades, added dual hard drives and increased disk space on the computers in the company.
• Converted networking from Ethernet to Wireless, allowing 2 different companies to interface more efficiently.
• Added previously non-networked computers to the company's network to allow employees to perform their duties.

Office Assistant

• Performed office duties such as answering phones, preparing weekly invoices and transporting company deposits.
• Promoted to Computer Consultant after 4 months of employment.

Customer Service Representative

Confidential

• Handled customer grievances relating to their accounts and newspaper delivery.
• Maintained ongoing database of confidential credit card transactions.
• Administered monthly accounts for News Journal accounts.

Sales Associate

Confidential

• Informed customers to the technological product that best matched their needs while answering all questions.
• Expanded my knowledge of Radio Shack products by revising the catalogue in depth.
• Promoted to Sales Associate after 3 months of employment.

Stock Clerk

• Managed exporting/ importing weekly shipments
• Monitored expensive electronic products worth over 1000

Volunteer Experience

• Upward Bound Computer Teacher
• Colonial School District Computer Repair