Technical Support Specialist Resume Profile
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TobyhannA
Summary:
TSM Engineer Level 3 with previous IBM experience. Available within 2 weeks to work remote.
Technical Skills:
- Languages: COBOL, OS2, Visual Basics, Turbo Pascal, Korn, Pearl, C and C
- Hardware: AS400, RS 6000, 440 - 480 EXABYTE Tape Libraries, 3590, 3494, 3584, 3595 IBM Automated Libraries, STK 2300 -L700 Libraries, 9310 STK Silos, 9840 A B SCSI Fiber attached drives. Including ACSLS 5,1, 6.1 library software. ADIC SCSI Libraries, EMC, Veritas Net Backup, Veritas File Systems, DASD, IBM P-Series Systems, LPARs, AIX System Partitioning, IBM Shark, Power PC, IDE, SCSI ultrawide and narrow , Ultra DMA and removable hard drives. IDE, SCSI, DVD, Write/Re-write CDROM drives. ISA, PCI, and APG video. 100T/10T Ethernet Cards, GB Network cards, Wireless networking, JNI cards, token rings, routers Cisco and Bay , 100T/10T base Ethernet hubs, term servers. Power supplies, cabling, wiring, dumb terminals
- Operating Systems: AIX, IBM SP, OS2, DOS, HPUX and SUN 6,7,8,9, Apache Web Server AIX and HPUX , Windows 3.11, Linux, KVM, VMWARE, Windows XP, NT Workstation, Novel Net Ware 4.1, Banyan Vines, NT Server 4.0, Windows2000-2008, Windows CE, and SQL
- Ancillary Skills: Applications: Microsoft: Access, Word, Excel, Project, Power Point V.4-8 , Back Shelf, Win Word, Outlook Express, Plus, Publisher, Explorer 4.0, Works 4.0, various other MS applications .
- Database: Lotus, Lotus Notes, DB2, SAP, Oracle, Oracle RMAN, 32/JOTS, HOLOS, and Quick Books.
- Network: TCP/IP, Beyond Mail, Lotus Notes, Telnet, SSH, RAS, PC Anywhere, Kermit 95, F-Prod
- Other: IBM Content Manager, IBM Enterprise Storage Server, ADSM, TSM, HTML, Java, Word Perfect, CGI, Legato Net-Worker, CommVault, DataDomain, Symantec Backup Exec 2012, EMC Lsilon, Protectier, Power Path Win Pro, Metpay plus, various other specialty applications . Specialties: IBM/Tivoli ADSM / TSM Installation, Integration, Project Management and Administration, IBM HACMP Installation, Integration, Project Management and Administration, Creating, Designing, Project Management Planning, and testing of Disaster Recovery Manager
- Advanced Administration of backups, restores, and Storage Management in an enterprise environment
- IBM/Tivoli Content Manager and IBM/Tivoli Content Manager On-Demand Software
- TSM TDP for Oracle, SAP-R3, Exchange, SQL, EMC, SAN, DB2 SAP-R3, and Windows 2000
- Data Center Operations Management
Experience:
Confidential
Founder CTO, MBSR Project Implementations
- Remote TSM Level 3, Software Design, Business Operations
- MBSR Software developer, Senior Management, Company Founder, TSM, DRM, EMC, TDP Exchange Clustering System
- Design and Technical Systems Support Research TSM, DRM, and or SAN, Automate TSM Servers, Reducing Administrator Duties. For SuccessTSM Customers MBSR Script and Program Developer
- Customize TSM DRM Process for SuccessTSM Customers
- Create Automated TSM Functions for Lower Level Support
- Advanced Trouble Shooting and Fix
- Tape Automation Tools
- SAP TSM Backup and Design Solution Design and Roll-out
- Business Related Functions, budgeting, new business, and product development
- TSM 6.3 Installation and Configuration, both Client and Server
- TSM 6.3 DRM Customization and configuration
- Document procedures of all automated tools
- Train customers on the use of MBSR, and other products
- Protectier VLT storage /configuration / Installation / upgrade / administration
- TSM Server Node Replication and Server Replication for DRM Protectier
- Project Management, and transition MBSR Implementations to the customer
- Automate all TSM DRM related replication methods for customers
- Testing and documenting new releases of product and product patches
- Automate Tape Management for TSM Servers
Confidential
TSM Technical Team Lead
- Remote TSM Level 3, Design, TDP, Restore
- TSM, DRM, EMC, TDP Exchange Clustering System Design and Technical Systems Support Research TSM, DRM, and or SAN, Automated TSM Servers, Reduced Administrator Duties.
- This was a twelve month contract.
- Daily Advanced TSM Administration
- TDP for Exchange 2007 Clustering Configuration and Roll-out
- Created Automated TSM Functions for Lower Level Support
- Advanced Trouble Shooting and Fix
- Taped Automation Tools
- SAP TSM Backup and Design Solution Design and Roll-out
- Reported Daily to team on Progress
- TSM 6.0 Rollout between both state clients
- Documented procedures of all automated tools
- Trained Team Members on automation tools
- Automated Tape Management for TSM Servers
Confidential
TSM Technical Team Lead
- Remote TSM Level 3, Design, TDP, Restore TSM, DRM, EMC, TDP Exchange Clustering System Design and Technical Systems Support Research TSM, DRM, and or SAN, Automate TSM Servers, Reducing Administrator Duties.
- This was a twelve month contract.
Duties:
- Daily Advanced TSM Administration
- TDP for Exchange 2007 Clustering Configuration and Roll-out
- Created Automated TSM Functions for Lower Level Support
- Advanced Trouble Shooting and Fix
- Taped Automation Tools
- SAP TSM Backup and Design Solution Design and Roll-out
- Reported Daily to team on Progress
- Reported on All TSM Status over 200 TSM Servers World Wide.
- Documented procedures of all automated tools
- Trained Team Members on automation tools
- Automated Tape Management for TSM Servers
Confidential
SMA DCO Data Center Support Specialist III
- Internalized the data center operations in Bridgewater from IBM control to SMA. New Data Center fit-out project user lead
- Documentation of the DCO policies and procedures for the migration project.
- Data Center Operation supervisor.
- Performed all tasks to run the data center.
- Which includes but is not limited to:
- Ran all aspects the Data Center functions
- Rack building
- Wiring
- Network
- Tape Operations
- Power requirements
- All scheduled outages
- All unscheduled outages
- Interfaced with venders to insure correct installation of new hardware
- Interfaced with the DCO Towers to complete all needs with in the data center.
- Created procedures for all Data Center requirements
- Created policies for all Data Center requirements
- Updated, Created and validated all SOP documentation for the Data Center
- Worked with the site facilities team for any outage, power requirements, issues, and new solutions to complete the work.
Confidential
TSM DRM Design Manager
- TSM Technical Team Lead, TSM Transition Manager, TSM DRM Design Manager, TSM Systems Support
- Manager, TSM Server Support Design, Conversion, and Migration Manager from Legato Networker to TSM.
- Data Center Operations OAO Training and policy updates.
- Duties:
- Day to day TSM Advanced System Administration
- Separation of Control SM A SOC Project
- Data Center Operations Procedure Creation
- Operations Data Center OAO Associate Training.
- SAP Oracle Conversion to TSM Test Plans, Project Management, and Roll-out.
- Installed new TSM Servers AIX, UNIX
- Installed client backup solutions including all Base, TDP, and Cluster Clients.
- DRM PLAN automation, design, testing and validation.
- Configured and installed Automated Libraries STK, IBM, ADIC LTO2 and LTO3 Tape Drives.
- Installed and Configured SAN Attached Storage and Media Drives.
- Troubleshot and fixed client Issues on all Platforms
- Designed, tested and rolled-out a complete Virtual Tape CDL TSM Storage sub-system.
- Designed and Managed Projects to re-implement or for new implementations of TSM.
- Designed, tested, implemented, documented and Automated disaster recovery procedures.
- Custom Scripting.
- Conversion and migration from Legato Networker to TSM. This is a company worldwide migration.
- Planned, tested and designed new implementations of TSM that included a complete MS Exchange TDP backup and recovery TSM Server using the new TSM Server Instances solution.
- Total daily data backups 15 25 TB across 10 major company sites.
- Created Complete Validated Project Plans, Test Cases, and Test Case Completion Reports and propose new hardware and TSM Software requirements to Sanofi-Aventis Management and IBM Management.
Confidential
TSM System Design and Technical Systems Support Specialist III
- TSM, DRM, EMC, McData, System Design and Technical Systems Support Research and Development.
- Traveled to Customer sites and re-designed existing TSM, DRM, and or SAN, Automated TSM Servers, Reduced Administrator Duties.
- Duties:
- Day to day TSM Advanced System Administration
- Designed and installed new TSM Servers on all platforms
- IE: Windows, HPUX, SUN, AIX, Linux.
- DRM PLAN automation and design.
- Configured and installed Automated Libraries and Silos.
- Installed and Configured SAN Attached Storage and Media Drives.
- Troubleshot and fixed client Issues on all Platforms
- IE: Windows, HPUX, SUN, AIX, and Linux.
- Designed and Managed Projects to re-implement or for new implementations of TSM.
- Designed, tested, implemented, documented and Automated disaster recovery procedures.
- Custom Scripting.
Confidential
TSM System Design and Technical Support Specialist II
- Day to day TSM System Administration
- Automated TSM Servers
- Designed and installed new TSM Servers on SUN E450 Enterprise Systems
- Day to day ACSLS System Administration
- Configured and installed ACSLS 6.105 Software
- Installed and Configured 9840B Fiber Drives and 9310 STK Silo
- Troubleshot and fixed client issues on SAP, Oracle, R3, NT, WIN2000, HPUX, Linux, HOLOS
- Designed, tested, implemented and automated disaster recovery procedures for internal as needed recovery .
- Designed, tested implemented and automated disaster recovery procedures for external site at SUNGARD.
- This is a SUN Solaris TSM environment.
- Additional support to the UNIX team, Oracle DB team, SAP US, Europe, France, Canada, and Japan teams. Windows NT and 2000 team. LAN team, EMC Storage Management team
- Lotus Notes team, and Tivoli Maestro team included design and deployment of automated backup and recovery tasks.
- Daily backup storage planning capacity exceeds 100 TB.
confidential
TSM Technical System Integration and Technical Account Manager
- Designed, Installed and Trained Genuity staff on all aspects of TSM.
- Administration of test servers, and documentation - including design specifications, Micro-code upgrades, procedures, error reporting, and monitoring.
- Planned and wrote Risk Management for future releases of TSM to include SAN IN range Switches, Brocade Switches for a SAN environment. Set up testing of the SAN environment.
- Designed TSM Clients on Windows 2000, 9X, NT, SUN, Unix, Oracle, AIX and Veritas cluster systems or Non-disruptive backups to use TSM.
- Converted and imported Client Data from Legato Net-worker.
- Configured LAN settings for Network backups.
- Converted Genuity data Centers currently using Legato to TSM.
- Configured and Managed Storage Management and Storwatch across Multiple AIX RS6000 systems.
- Worked with the Tivoli Consultant to design AIX Servers Using ESS.
- This position was in a SUN environment but included HPUX, SUN, AIX, WINNT and WIN2000 for TSM Servers.
- Planned, designed, tested, set specifications and procedures for Disaster Recovery Manager or DRM.
Confidential
AIX System Administrator
- Designed and upgraded ADSM to TSM in a SP Complex.
- Backup and restore of the SAP databases, which included three database production systems that were approx. 250 GB to 450 GB.
- Daily backup and restores for Oracle and DB2 databases including log uploads to the TSM server.
- TSM System Administration.
- Designed configuration of 3494 automated library for TSM.
- Designed and integrated new HACMP Solution for three production nodes to three fail-over clusters, which included the SAP Data Base Server, the Print Servers and TSM.
- Designed TSM to backup EMC Power Path Configuration.
- Disaster Recovery planning and testing of production DB2/SAP environment.
- Oversaw AIX functions and configurations including upgrading AIX, SP HPUX SAP Oracle and DB2.