Professional Experience

Hyland OnBase Consultant

Confidential

• Collaborated closely with Hyland to develop managed care contracts Workflow/WorkView enterprise solution
• Worked closely with business owners and subject matter experts during discovery sessions to document business needs and translate those needs into technical requirements and workflows
• Determined appropriate infrastructure needs based on expected volume
• Leveraged the following modules among others: Workflow, WorkView, Web Server, EDM, Unity, Autonomy IDOL, Integration for Microsoft Outlook 2010
• Performed various OnBase administrative and development tasks
• Creation and modification of VBScripts
• Modified existing workflows to meet changing business needs
• Development of DIP processes, new document types, reports, eForms, custom queries, etc.
• Programmer Analyst, confidential
• Administered Hyland OnBase 9.2
• Managed enterprise content management system with over 66 million documents and over 400 users across operations center, corporate center, and 29 branches
• Developed and maintained workflows for duplicate document detection, keyword conversions, and document error tracking
• Optimized automated processes and reduced the need for manual tasks in indexing and document import procedures
• Coordinated upgrades
• Provided second-level support via VNC, remote assistance, RDP, and in person
• Logged and tracked support tickets with SpiceWorks and MKS Integrity
• Performed regular system and database maintenance to ensure uptime and efficiency
• Worked closely with software provider to determine scope and evaluate new Workflow / WorkView systems
• Documented, tested, and implemented Workflow systems provided by vendor
• Coordinated testing for major software upgrades
• Developed regression, new functionality, and post-productions verification test plans
• Maintained regular communication with testers, subject matter experts, and operational managers to facilitate the testing process
• Tracked issues and served as a communication channel between internal customers and development, taking business needs and issues and turning them into technical requirements
• Integrated external vendor software with core systems
• Worked with line of business owners to determine requirements
• Communicated with vendors to determine data formats and other considerations
• Developed systems for integration using various technologies, including SSIS, TSQL, DB2, DTF, and VBScript
• Tested against test systems to ensure production success
• Maintained systems once in production by making required changes and performed troubleshooting to resolve issues
• Functioned as analyst on many enterprise projects
• Gathered requirements from end users and translated those requirements into technical specifications
• Demonstrated the ability to understand both the business rules and the technology that can drive those rules
• Created project documentation such as project initiation sheets, requirements documents, test use cases, roll-back plans, implementation plans
• Used Microsoft Project, Microsoft Visio, MKS, and other tools to track and document project progress
• Developed customer opt in tracking system and scripting system for important company initiative valued at 6,000,000
• Created ASP.NET web frontend that provided dynamic scripts for users to follow as they interacted with customers in person or over the phone
• Provided advanced functionality through VB .NET code behind
• Provided intuitive interface using a combination of web services, AJAX, HTML, and CSS
• Participated in vision teams and other initiatives to develop innovative ways to increase efficiency, reduce cost, and increase profits
• Evaluated 3rd party vendors for new products and systems
• Determined new ways to apply technology to existing processes both enterprise-wide and internal to my department
• Established SDLC procedures and documentation requirements for new projects and ongoing support
• Reviewed and implemented source control and code repository system
• Served as SharePoint Administrator
• Created and maintained over 10 sites
• Managed users, documents, and permissions
• Served as Metavante VisionIP Administrator
• 2nd level support for check image processing applications
• Maintained a high level of dependability for time-sensitive and mission-critical applications
• Developed and maintained complex sort patterns
• Implemented DirectBranch branch capture system to reduce need for couriers
• Saved the company tens of thousands of dollars' worth of man-hours through the use of Auto Hotkey and other scripting tools for various mass conversions and regulatory changes
• Oversaw Harland Encore Teller and CSR Platform
• Reduced need for manual import into forms
• Served as communication channel between department managers and vendor to report issues and request modifications
• Defined new product types and custom screens Reporting
• Performed audit of hundreds of reports to reduce paper waste, eliminate unnecessary processing time, and improve availability of business data to decision makers
• Ensured that reports were accurate and delivered on time
• Defined new reports to meet business needs using various reporting tools and languages, including SSRS, NGS-IQ, and SQL
• Certifications and Training
• Hyland OnBase Certified Advanced System Administrator
• Hyland OnBase Certified API Developer
• Hyland OnBase Web Server Certified
• Fiserv Nautilus Hyland OnBase Certified System Administrator
• Fiserv Nautilus Hyland OnBase Certified Workflow Developer
• Brainbench Systems Analysis score of 3.98, higher than 95 of all other test takers
• Brainbench .NET Framework 3.5 Fundamentals score of 3.68, higher than 94 of all other test takers
• SharePoint Designer Certification from CCT
• SharePoint 2007 Implementation Certification from CCT
• Metavante VisionIP Certified System Administrator
• Courses in RPG IV and CL from Wisconsin Indianhead Technical College