IT Systems Specialist Resume Profile Glenville NY - Hire IT People

Summary:

An experienced IT Support Administrator with excellent organization and communication skills and a strong customer service background.

Summary of Skills:

Experience:

IT Support Administrator

Confidential

Responsible for tier 1, tier 2, and tier 3 technical support for the Albany site and remote locations.
Responsible for managing employee accounts in Active Directory, Oracle ERP, Sharepoint, and other specialized software accounts.
Supported end user virtual desktop environment using Oracle Virtual Desktop.
Administered AMRI's web content filtering software Websense .
Administered Blackberry Enterprise Server BES .
Responsible for data backups using HP Data Protector and Continuous Data Protection CDP .
Administered SharePoint sites on AMRI's internal network and vendor hosted SharePoint portal.
Responsible for review of the monthly wireless bill
Utilized Microsoft System Center Configuration Manager SCCM to push updates and software installs.

IT Systems Specialist

Confidential

Responsible for tier 1, tier 2, and tier 3 technical support for the Albany site and remote locations.
Administered phone extensions and voice mailboxes on Avaya phone systems.
Responsible for monitoring virus alerts from Microsoft Forefront Endpoint Protection FEP
Responsible for reviewing, updating, and documenting file server folder access permissions
Deploy PC's and laptops for end users
Installation of software as needed by end users
Perform basic printer maintenance and support
Shipping Clerk confidential
Responsible for document creation for shipments to customers
Handle and ship chemicals
Assistant Branch Manager confidential
Responsible for performing branch audits
Responsible for scheduling branch staff
Assisted with staff hiring, development, and reviews
Assist customers as needed
Prepare monthly reports
Handle customer problems and complaints