Technical skills

• Other assets: Clerical skills, remote help desk service, evaluation and document development, ticket tracking, customer service phone, email, blackberry and in person assistance
• Hardware: Cisco IT Essentials, Cisco Server, HP Desktop and Laptop , Dell Desktop and Laptop , Dell Servers, Surface tablets, HP, Xerox and Brothers printers, general computer builds and repair, hardware installation and swap
• Software Applications: MS Office Suite 2000, 2003, 2007, 2010 and 2013 Access, Excel, Power-point, Word, Visio and End-notes. Norton Ghost, Windows migration tools, Device Expert, Oracle11g, BMC Remedy, Lotus Notes, Bit-locker, Outlook365 with Lync, Single-Sign-On and Oracle. Administrator tools, Share-point, Office 2008 for Mac, Mountain Lion, and Entourage
• Operating Systems: MS 98. 2000, 2003, Microsoft Windows XP, XP Professional, Vista, Windows 7 32 64 , Windows 2008 and Microsoft Windows Server 2000, 2003 and 2008
• Enployment
• Connfidential
• Installation and setup of various Lexmark printers
• Tutor user on the functions and settings
• Installation of Audio equipment to include amplifiers, DVD/Satellite radio systems, speaker and wiring

Managed Desktop Services and Support

Confidential

• Installed, implemented, provisioned, maintained, DE provisioned, decommissioned, and removed of desktop and laptop equipment for 5000 to 8000 EPA end users.
• Supported remote users, and alternate work location users with various EPA software installs, updated, troubleshooting issues, etc.
• Configured yearly some 300 end user profiles to include Lotus notes, passwords network shares and network printer functions.
• Migration activities included but where not limited to: adding clients, bringing computers online one by one creating, defining and ensuring the computer name, user profile, group definition, and security setting were set correctly.
• Joined work desktop and laptop systems to domain networks.
• Connected printers and scanning devices to network.
• Moved and relocations of end users PC and peripherals and setup.
• Conducted and preformed inventory of all computers, monitors and paraphernalia
• Setup user Blackberry and Tablet devices to interact with office products and remote access to workforce networks
• Submitted and fulfilled weekly orders for printer toner.
• Re-imaged and upgraded at least 40 to 55 PC from Windows XP to Windows 7 operating Systems

Confidential

• Installed, implemented, provisioned, maintained, de provisioned,
• Decommissioned, removal of desktop and laptop equipment for client end users.
• Supported remote users in alternate work locations.
• Configured user profiles to include Lotus notes, passwords network shares and network printer functions
• Migration activities included but where not limited to: adding clients, bringing computers online one by one creating, defining and ensuring the computer name, validating user profile, group definition, and security setting.
• Joined desktop and laptop systems to domain network.
• Connected printers and scanning devices to network.
• Moved and relocated end users PC and peripherals and assisted with the setup of their PC environment.

Confidential

• Served as a Partner technician providing support and maintenance for 14 client's member for the House of Representatives.
• Installing ghost images on Servers, PC and Laptop.
• Performed Window and DOD disk wipe operations on Server, PC and laptops.
• Created OU computer naming and personal exchange accounts to some 40 end users.
• Installed network printers, scanners and faxes with IP protocols and host support protocol.
• Managed 14 US House of Representative Congressmen client offices containing a various number of computers, peripherals, faxes and printers.
• Setup user Blackberry and Tablet devices to interact with office products and remote access to workforce networks

System Administrator

Confidential

• Office of the Chief Technology Officer OCTO Team, serving as team member on 441 4th Street NW 930 South Washington, DC 20001
• As a member of the Optimization team which was the periodic program contract to upgrade software and policies for the DC public School system.
• Installed and updated office, virus protection and security software.
• Ran inventor scan program which connected to server to track equipment.

Technician/assistant IT Technician

Confidential

• Installed/configured and setup COTs software environments using all tools listed in project tool section below
• Supported various projects performing help desk functions.
• Remote desktop and server operations to ensure connectivity dependency and system services start.
• Imported and reviewed daily layout for each edition US, Europe, Middle-east and Pacific.
• Assisted in IT administration and maintenance of desktop computers.
• Joined desktop and laptop systems to domain network.
• Connected printers and scanning devices to network.

Technician/assistant IT Technician

Confidential

System Administrator

• Performed maintenance and Desktop support for 12 desktop computers, also constructed and maintained 23 server units.
• Installed of Windows NT, 2000, XP and XP professional operation systems, built individual profiles, maintained and repaired desktop and laptop with hardware.
• Constructed GSA Server racks and systems, cable and wire continuity and power distribution maintained setup and install software 23 server units.
• Install design network framework and inter-connect fiber switches to dell and Cisco servers.
• Join desktop and laptop systems to domain network.
• Connect printers and scanning devices to network.
• Add, delete and move computers and profiles in an established Active Directory.
• Stars and Stripes Newspaper as a prepress technician for one year until hired permanently.