Professional Summary

VoIP Project / Systems / Sales Engineer with expertise in design, installation, programming, troubleshooting, diagnosis, and repair. Expert telecommunications and networking skills, combined with building and maintaining positive customer relationships. Excellent design/support engineering, technical writing, project management, and project presentation skills. Computer proficiency in Linux, Windows, VMWare, Visio, and Microsoft Office Suite products. Cisco CLI and SDM, Avaya ASA, and Nortel CLI application skills.

Achievements

• VoIP Engineer at ITT/Exelis supporting and maintaining multiple Cisco VoIP systems throughout the Southwest Asia military theater.
• Lead Implementation Engineer at Progressive Communications for a multiple Avaya CM PBX installations and upgrades at military bases in Connecticut, Rhode Island, Hawaii, Virginia, Washington State, Kwajalein, Japan, and Okinawa.
• Lead Database Design Engineer at Telsource Corporation for Optimum Lightpath Metaswitch and Broadsoft hosted VoIP projects.
• Programmed and Implemented multiple NAPA Cisco CME implementations on UC540 and 2811 platforms at Telsource Corporation.
• Assisted with transition from I3 VoIP PBX to Cisco CUCM at Telsource Corporation.
• Engineered and programmed multiple VLANs on Cisco routers using SDM for Optimum Lightpath hosted VoIP installations.

Lead Consultant responsible for design and implementation of Underwriting Department disaster recovery project for New York Life Cleveland and Dallas Service Centers.

Assisted with planning transition from Nortel Symposium Call Center to Cisco UCCX at New York Life.

Lead Technical Support Engineer at Sprint on the Succession CSE1000 VoIP PBX.

Lead Core Technical Support Engineer at Sprint on Nortel Meridian PBX systems.

Project Manager for multiple single and multi-site VoIP and TDM PBX system installations.

Project Manager / Design, Support, and Installation Engineer on CSE1000 Rls 4.5 VoIP PBX installation with seven BCM/SRG nationwide remote sites connected via MPLS for Drug Plastics and Glass in Boyertown, PA.

Professional Experience

Confidential

VoIP Engineer

• Manage and maintain Tier 1 Cisco Call Managers, Gatekeepers and Gateway equipment on SIPR and NIPR networks on various installations throughout the Southwest Asia theater.
• Provide expert technical support for existing and growing VoIP networks, System upgrades, and equipment purchases.
• Monitor and identify capacity, quality and performance issues for VoIP traffic to ensure continued uninterrupted operation of telephony systems.
• Maintain and consolidate circuit level voice IP drawings according to CENTCOM Standards.
• Responsible for policies and procedures creations and distribution in reference to all VoIP equipment.
• Perform analysis of maintenance failures, research trends and causes of failures, and recommend solutions to avert future failures.
• Provide assistance on new equipment purchases to replace existing equipment and/or for new connectivity projects.
• Provide completed and accurate VoIP CAP Diagrams for assigned region.

Confidential

Lead Switch Commissioner

• Install and support a wide range of Avaya PBX products, including Avaya Communication Manager server and voice messaging products at military and commercial locations.
• Configure QoS and VLANs on Extreme data switches to support multiple VoIP installations.
• Configure Cisco and Netgear VPNs for remote VoIP telephones.
• Provide on-going technical support and troubleshooting for existing customer base.
• Evaluate new network technologies, management, and analytical tools.
• Design layout of cable installations.
• Participated in design conferences, produced network diagrams and detailed network documentation.
• Maintain technical and vendor product information and assisted in establishing performance standards, policies, and procedures.
• Clear problems remotely by installing software patches and performing database programming changes.
• Maintain and operate Progressive Communication's Avaya PBX lab equipment.

Confidential

Lead Technical Support Engineer

• Provided 2nd and 3rd level technical support on a wide range of Northern Telecom PBX products, including Meridian SL1, Succession CSE1000, Call Pilot, Meridian Mail, ITG applications, Optivity Telephony Manager, and others.
• Maintained and operated Sprint's Nortel PBX lab equipment.
• Demonstrated Nortel PBX and Call Center solutions during prospective customer tours.
• Designed and implemented test-bed Cisco and Nortel voice systems in Sprint lab.
• Assisted with Nortel to Cisco AVVID networking in Sprint lab

Confidential

PBX Sales Engineer

PBX Installation Technician

• Responded to written and telephone requests for PBX and Voice Mail solutions.
• Designed complex Nortel and Alcatel PBX and Voice Mail systems to meet customer requirements for new installations and upgrades.
• Presented/demonstrated PBX and Voice Mail solutions to prospective customers.
• Designed/presented Voice-over-IP solutions to prospective customers.
• Installed, programmed, and repaired Nortel, Mitel, 1A2, Telrad, PBX, Key, and Voice Mail systems.
• Installed and configured Adtran, NewBridge, and Kentrox CSUs and Channel Banks.