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Desktop Support Resume Profile

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MiamI

Objective:

To obtain a Network Engineer / System Administrator position utilizing my knowledge, skills and previous working experiences. This position should encourage mutual growth utilizing my education and knowledge in a professional environment.

Technical Skills:

  • Operating Systems:
  • Microsoft Server 2000, 2003, 2008, 2012
  • Microsoft Windows 2000, XP, Vista, 7, 8
  • Linux: Ubuntu, SUSE Desktop Enterprises
  • Mac OS X
  • VMware ESX/ESXi 5.0
  • Microsoft Hyper-V 2012

Software:

  • Microsoft Office, Word, Excel, PowerPoint, Outlook
  • Microsoft SharePoint 2010
  • Microsoft Exchange 2007, 2010
  • Active Directory, DNS, IIS, DHCP, GPO
  • Norton Ghost
  • Kleopatra Security
  • Cain Abel Security

ESET Enterprise Desktop

Networking:

  • Local Area Network LAN
  • Wide Area Network WAN
  • Protocols: RIP, OSPF, EIGRP, BGP, NAT, VPN, VLAN, DHCP, VTP, Telnet
  • ACL Access Control List
  • Cisco Packet Tracer
  • Wireshark
  • Hardware/System:
  • Cisco IOS
  • Dell PowerEdge
  • HP ProLiant
  • Cisco Routers 950, 2620, 2811, 2950, 2960
  • Cisco Catalyst Switches 2950, 2960, 3560

Professional Contracts:

Confidential

  • In charge for support and maintenance of 5 Charter schools infrastructure and Computers.
  • Admin of Windows Server 2008 Active Directory, DHCP, DNS, Shared Files
  • Provide Tier-1 and Tier-2 Support to 800 users.
  • Network configuration and give support of Cisco switches
  • Handle of software upgrade and installation Office 2010, exchange settings, School documents, user Profiles

Confidential

  • Active Directory, DHCP, DNS, Exchange 2010, Users accounts, Exchange 2010, WINS, Security permissions, share files
  • In Charge of 30 Computers upgrades, repairs and configure
  • Handle of software upgrade and installation Office 2013, exchange settings, Company documents
  • Install and Configure DELL Window Server 2008 R2,
  • In charge for Deploying and Design Network Infrastructure
  • Configure, Install and support of 3 Cisco Switch 2960 Vlans, HSRP, RSTP
  • Configure and Support Cisco router 2910 EIGRP, ACL, IP Routing
  • Configure and support Cisco ASA Firewall 5505 ASDM 6.4, Tunnels, VPN, ACLS, Access Ports
  • Confidential
  • Configure Cisco Switch 15 - 2960 Main Database
  • Install and troubleshoot wireless bridges in each store
  • Configure 50 Vlans
  • confidential
  • Deploy and Design an International Network of 75 Computers,
  • Install and configure 2 DELL Windows Servers 2012, MySQL software
  • Cisco router 950 Lan WLan , 4 Switch 2960 Maintenance
  • Maintain Troubleshoot MySql server
  • Troubleshoot and maintain 100 Computers International

Professional Experience:

confidential

  • Maintain a thorough understanding of the basics behind the Internet and its workings DNS, Security,
  • IP Routing, HTTP, VPN, Email Routing, SPAM, etc. .
  • Configure Protocols such as RIP, OSPF, EIGRP, NAT, VPN, VLAN, DHCP on Cisco Routers 950, 2620, 2811, 2910, 2950, 2960
  • Configure Protocols Such as VTP, VLAN, and load balancing on Cisco Catalyst Switches 2960, 3750.
  • Configuring standard and extended access-lists for security purpose.
  • Design, setup and configure complex switching environments.
  • Design, setup and configure complex wireless networking that supports open or secured access.
  • Maintain a thorough understanding of Local Area Networking
  • Install and support LANs, WANs, network segments, Internet, and intranet systems.
  • Responsible for creating, modifying, removing VLAN configs as per customer's needs.
  • Monitor networks to ensure security and availability to specific users.
  • Communicate and interact with clients to perform troubleshooting on outages.
  • Determine network and system requirements.
  • Design and deploy networks.
  • Assign routing protocols and routing table configuration.
  • LAN/WAN network connectivity support provided in a Windows 2000/ 2003/2008/2012 client server environment.
  • Desktop support, Network and Operation consultant services provided to Vital Networks, CenturyLink, HP, AT T, Cbeyond.
  • Implemented and administered Microsoft Windows Server Network Infrastructure and Active Directory Services.
  • Installed, configured and administered Microsoft windows XP/Vista/2007 workstations.
  • Used Remedy ticketing system to track, assign, and resolve help desk issues.
  • Administrated Microsoft Domain Services including Active Directory, GPO, User Accounts, Share files, Share Printers, Security Permissions, DHCP, DNS, WINS, etc..

Confidential

  • Maintain integrity of the network, server deployment, and security.
  • Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
  • Install and maintain network hardware and software.
  • Administrated Microsoft Domain Services including Active Directory, GPO, User Accounts, Share files, Share Printers, Security Permissions, DHCP, DNS, WINS, etc..
  • Analyze and isolate issues.
  • Assign configuration of authentication and authorization of directory services.
  • Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
  • Maintain network servers such as Domain Server, File server, VPN gateways, and routers.
  • Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.

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