SUMMARY

• Rich exposure in Service delivery, Fault management, Project Management, Network planning/Optimization and primarily Operations. Extensive cross-functional experience.
• Passionate for challenging roles to exercise my years of Telecom and IT experience.
• Exercised the innovation, inspiration customer centric approach to help business unit grow further.
• Defining methodologies, strategies, intra and inter departmental Standard Operating Procedures, coordination with the concerned departments for improved network service quality resulting in increased revenue and overall profitability.
• A self-motivated team player with strong communication and inter-personal skills. Always recognized and appreciated as a creative and effective planner and problem solver.

Specialties:

A Telecom professional with Technical and Management experience, Multi discipline expertise in Operations, Planning/Optimization performance management of GSM networks. Strong acquaintance with Network Operations environment, Managed Services Operations structure business model. People Management and Workload management of large teams of engineers through process development and responsibility identification. Reinvigorating the Services business by changing the approach from reactive to proactive. Relation building with customer and identifying the business prospects for revenue growth. Trained on strategic financial subjects from leading management institute.

PROFESSIONAL EXPERIENCE:

Confidential

Manager Operations Support System Tools.

Confidential

• High Level Responsibilities,
• Business Process Management
• Business process orientation
• Change Management Process
• Project Management Process
• Total Quality Management
• Program management
• Company Operating Manuals SOP for Managed Services

Confidential

Operations Manager Services Delivery Support OSS

Confidential

• Working in Services Network Operations on Telenor Project with following job duties
• Leading and managing a team of Specialists and Engineers for Operations, planning and optimization.
• Help designing and planning Network Architecture for Customer and for us reducing OPEX and CAPEX accordingly without any risk factors.
• Managing Projects ensuring complete preparation of designing, dimensioning, optimization, preparing all procedural plans for all core activities.
• Active Participation in RFQ/RFP process in evaluation and presentation exercises, relevant to the area of responsibility.
• Complete understanding of contract document to maintain SLA compliance 100 and ensuring agreed Network Availability 99.999 .
• Designing effective workload management techniques to maintain work-life balance.
• Developing solutions which suit the customers business and technical needs and address the pain points, ensuring that the performance, capacity and overall system integrity goals are reached.
• Establish and maintain strong cross functional relationships within the department and organization to deliver the assigned goals.
• Configuration Management and development of processes to meet customer requirements.
• Work closely with the Product Management and development teams to deliver latest solutions and future roadmaps.
• Establishing and managing strong binding with Customer Commercial Division/CRD Postpaid segment to align organization to fulfill business goals.
• Team motivation, and alignment with company policies and overall company Vision and Values.
• Delivering presentation holding workshops with customer on my subject.
• Documented all procedures processes falling in a Handbook.
• Automation of SLA/KPI tracking to avoid penalties.

Confidential

Assist. Manager Network Ops

Confidential

My Responsibilities were:

• Troubleshooting and Resolution of network wide issues, coordination with support for high-level and product related issues
• Integration and interoperability acceptance testing of Core Network Elements Customer Premises Equipments , IADs Integrated Access Devices and SIP based clients with Converge Core for VoIP services including Class 5 features
• Capturing and Analyzing traces SIP,RTP,DNS from different Network Elements.
• Analyzing and working with CDRs of different Network Elements IN, MSS, CGW
• Service Requests tickets handling on NSN Clarify System Citrix based regarding Core issues
• Upgrades of Core Network Elements
• Design and Implementation of new solutions as requested by the Customer
• Writing SOPs Work Instructions for Level-1 and Level-2 support teams regarding different Network Element installations, configurations and quick resolution procedures during outages.

Confidential

Senior Core Engineer Telenor

My Responsibilities were:

• Planning and implementation of GSM projects including network rollout and expansions.
• Commissioning of Siemens SGSN.
• Version and software upgrades
• Network Dimensioning and making bill of quantity BOQ .
• Integration and acceptance testing of Siemens SGSN, switches, and Siemens HLRs.
• Responsible for Implementation, operation, maintenance and troubleshooting of IP network, messaging services and Siemens HLR Innovation switching system as Siemens expert for Telenor.
• Performing regular reviews of custom-developed reports/programs SPOTS to identify performance bottlenecks and propose strategies for improving system performance.
• Involved for International Roaming IR connectivity with different Operators and its requisite database creation and testing.
• Carried out Software upgrades Patch implementation of new software releases.
• Taking up reconciliation and operational issues.
• Involved in deploying first IMS Core including NGN Solution in Wateen Core PoP.
• Configuration and commissioning of different Core Network elements like Siemens Switch,
• Apertio HSS HLR , Sylantro Call Feature Server.
• Solution and two rings of Cisco 10720 Hubs site terminating on Core PoP.
• Integration all above core elements with PE Edge router Cisco 7613 on different VLANs.
• Involved in testing, commissioning and ATPs of Core network elements.

Confidential

Core Network Engineer

My responsibilities were:

• Performing routine, preventive and corrective maintenance on Network Elements including,
• FMS, IN network elements for SMSC application
• Performing software updates, System backup, recovery procedures.
• Provisioning of ISUP Trunk groups and members into the 5ESS DCS.
• Set up and test trunks connected to the other vendor switches and links to cell sites.
• Performing daily maintenance of the IN including routine backups.
• Established SS7 connectivity of switch, IN and STP
• Corrective Maintenance, TT, Spares Management, Escalation, Backup and Preventive maintenance.
• Installation of Software's, Configuration of Servers Running different Services, LAN Administration, Monitoring Network.
• Backup Recovery.
• Preparation of technical proposals and implementation plan
• Worked on a number of projects. Important ones are:
• Installation and management of direct satellite connection to our Internet backbone in partnership with Interpacket Inc. USA.
• Install a LAN suit manager for the business solution that user can send fax receive pop E-mail share internet and other resources on even a dump terminal on LAN. And can manage users, settings, restrictions, status of log users remotely form anywhere.
• Responsible for providing support in system administration, network planning, traffic analysis and various expansion tasks thereby ensuring optimal performance of the overall network.
• Configuration of RAS, RADUIS, SQUID, SQL, Web server etc on any UNIX platform.
• Installation and Configuration of Avaya 1600/9600 Series IP Telephones, Asterisks, etc.
• Schedule/Execute a planned Outage Notify Customer Care of Service Affecting.
• Maintenance Troubleshooting Critical, Major and Minor Alarms.
• Dialing Plan work order implementation and Tariff Plan Changes.
• Preplanned Outage related to change and implement Network configuration and maintenance.
• STP management in MSC Configuration Management, Database and File System management.
• To analyze and study SS7 messages through SS7 analysis Software on No.7 Signaling System at MSS, BSS, and HLR and IN interface.
• To create, update, modify and synchronize Tariff table both in MSC and IN.
• To configure MSS and IN systems physical, logical and network configurations according to network requirements and expansions.

Professional Trainings and Courses

• HLRi Basic/Administration
• Siemens AG Munich
• GSM Introduction highlighting Siemens solution of BSS and NSS.
• Siemens Turkey
• Network Inventory Management System NIMS for Mobile Networks.
• Siemens Pakistan
• Operation Maintenance Specialist course for Effective Administration of the GSM networks.
• Siemens Pakistan
• Installation Commissioning of IN vantage Platform.
• Commissioning of Siemens HLRi PW 900 with introduction to new features.
• Siemens Pakistan
• Hardware Training Siemens AG Paderborn Germany of Siemens vantage Platform and Fujitsu Siemens PW 900,1500,650,250 with introduction to new.
• Siemens Pakistan
• Finance for Non-Financial Managers
• Lahore University of Management Sciences
• Leading and Managing Change.
• Lahore University of Management Sciences
• Basic Knowledge of LTE 3GPP
• NSN Pakistan
• 36 PMI modules for PMP
• Mainly Scope planning, Resource Management, Risk Management, Cost Management etc.
• I have received Three days Training on SIP in IMS.
• I have received two days on job Training of SMSC.
• NSN LTE Solution Training and Certification Test - LTE - Associate Level
• NSN IMS Product and solution Training.
• Achievements
• Involved in the Testing Commissioning of installed Siemens Switch, OSS Servers, SMSC, VMSC and
• IN and HLRi.
• Carried out complete acceptance test of Core NEs.
• Involved in Testing Commissioning of Different city PoPs MGWs in South Regions.

PERSONAL SKILLS

• Good communication skills in transferring technological know-how good analytical and problem solving skills ability to work as part of a team as well as independently methodical worker able to handle extensive deadlines.
• Having good communication and management skills.

SKILLS:

• Vendors: NSN, Siemens, Nortel CVX , Motorola, Cisco router / Access servers
• Networks: TDM, VoIP, Cellular Core, ISP
• Protocols: SS7, MAP, BASSAP, ISUP, INAP, SIP, TCP/IP, CAMEL
• Tools: Protocol Analyzer, SS7 Tool, Lucent SS7 Tool Ethereal..
• Operating Systems: DOS, MS-Windows 98/2000/NT/XP, SUN SOLARIS, UNIX and Linux. Databases: MS Access, Oracle PL/SQL. Packages: MS-Office Word, Excel, PowerPoint and Access .