SUMMARY

Mid- level position in Technical System Analysis, Software Development Testing, Project Execution with leading organisations preferably in insurance sector.

Career Objective:

To be able to use my rich experience in the Insurance domain and help organizations to bridge the gap between business and the development/testing teams.

Executive Digest:

• IT Professional with over 7 years rich experience covering assignments in Business Analysis, Project Execution, SDLC Planning Co-ordination, Testing, Insurance with well-known organizations. Experience in defining testability requirements and conduct rigorous tests to effectuate improvement in products planning building effective test environments with useful test data. Expertise in USA Insurance, Financial Service Market, Retail, Vantage and wmA Wealth Management Accelarator . Possess Knowledge of SDLC and Defect Life Cycles.
• Proven track record of managing processes and streamlining workflow creating team work environment to enhance productivity innovatively. Proficient in managing leading teams for running successful process operations experience of developing procedures, service standards for business excellence. Ensuring that the process surpasses achievement of delivery service quality norms for all valuable clients. Demonstrated abilities in cementing healthy relationship with the clients and rendering effective service. Exposure in analysing existing systems and procedures designing internal control systems and facilitate effective decision-making of the top management. Excellent analytical, negotiation inter-personal skills with demonstrated communication and relationship management abilities.

Areas of Expertise:

Technical Analysis:

• Have rich experience in development and implementation of IBM Mainframe based projects.
• Extensive experience as an Onsite coordinator on Financial Insurance domains.
• Core Skill set Legacy System testing using Cobol, JCL, DB2, CICS, VSAM, Eztrieve.
• Have rich experience in Jobs' scheduling, cycle monitoring and abend reporting.
• Have also been involved in the system testing and in the implementation and checkouts of new products.
• Have strong knowledge of admin engine in insurance like wmA, Vantage and also of DSS Commissions .
• Have worked on many value add which helped the cost optimization.
• Have also worked very closely on the mainframe LPAR migration with testing of jobs on new LPAR.
• Strong Communication skills of written, oral, interpersonal and presentation. I was the face and voice for my team while interacting with the client.
• Have been involved in the Production support activities on mainframe involving the nightly batch support, meeting online SLA's.
• Exceptional Analytical, Trouble shooting and problem solving skills.
• I have played a key role in reducing the overall time of test cycles and CPU usage by implementing JCL changes which have helped in improving the productivity of team and saved client's money on resources.
• Possess strong knowledge of insurance terminology and extensive experience working on insurance projects.
• Have very good understanding of support project, incident management and SLA management.
• Loma 280 and DB2 certified.

Business Analysis:

• Client interaction for requirement gathering, risk assessment, finalisation of functional specifications.
• Conduct Pre-Sales Demos to create product awareness Gap Analysis Workshops to evaluate develop customised product solutions as per agreed business definitions.
• Generate and compile reports based on findings with causes solutions to systems issues.
• Acquire knowledge on Life Insurance, Pensions and Investments.
• Excel in data analysis and administration to provide reliable, accurate data to meet different management needs.

Testing:

• Manage tasks including Test requirement analysis, scenario design, Test Data preparation to ensure adherence to technical specifications.
• Deploy effective test suites regimes for In-house / Client Software Application development, Information System launches and Operations System enhancements.
• Handle execution /design review of Test Cases, conduct User Acceptance Tests and prepare Software Fault Reports.
• Administer different type of Black Box Testing Techniques and run on all types of Functional Testing - Sanity, Re-testing, Regression, Exploratory, User Interface, and Integration Testing Techniques.

Project Execution:

• Develop plans schedules, undertake budgeting, resource allocations, manpower deployment and team meetings for individual projects.
• Generate Project scope prepare Initial Requirement Documents.
• Interact with and guide team members to ensure smooth progress of project work.
• Ensure adherence to Quality norms across the development and implementation process. Apply Automation Tools - Quality Center and Quick Test Professional.

SDLC Planning Co-ordination:

• Manage testing, system integration, debugging and troubleshooting of the application.
• Oversee smooth implementation of the project at client location. Extend post-implementation, application maintenance and techno-functional support to the client.
• Work on Project Management closely with managers for billing of resources.

IT SKILLS:

Well versed with coding experience in COBOL, JCL, DB2, VSAM, testing in CICS screen for Vantage and Java as front end screen for wmA .

EXPERIENCE

Confidential

Technical System Analyst

Infosys Ltd formerly Infosys Technologies Limited is an Indian multinational corporation that provides business consulting, information technology, software engineering and outsourcing services. It is headquartered in Bangalore, Karnataka. Infosys is the third-largest India-based IT services company by 2014 revenues, and the fifth largest employer of H-1B visa professionals in the United States in FY 2013. Infosys has a global presence with 72 offices and 94 development centers in the United States, India, China, Australia, Japan, Middle East, and Europe. In recent years, Infosys has begun shifting operations to the United States and other countries.

Project Details:

Confidential

Technical System Analyst

Description:

Confidential. selected Fujitsu to provide a complete cloud-based, retail-as-a-service RaaS solution for its more than 2,500 independent retailers and corporate stores in the Confidential and its independent retailers will use a monthly subscription model to cover a combination of Fujitsu TeamPoS and third-party hardware, software, support, maintenance and data center hosting services. Fujitsu is working with Confidential to provide infrastructure design support, technical support, standard procedure development and assistance with more complex technical issues.

Roles and Responsibilities:

Technical System Analyst

• Generating reports by writing complex SQLs on different DB platforms.
• Responsible for the analysis and testing of the inventory fixes and also day to day tickets.
• Gathering the requirements from Client team and suggesting the solution to Client.
• Participate in meeting with business team to evaluating the pros and cons of different design approaches.
• Performing Integration testing, monitoring of cycles and jobs scheduling both in test and production regions.
• Preparation of unit and integration test plans, their execution and documenting the test results.
• Guiding testing team to start the testing of new jobs.
• Co-ordination with testing team on defects, issues and clarifications. Defect's SLA management.
• Production issue root cause analysis, issue simulation.
• Code deployment support, Supporting the system components during system testing, integration testing and during promotion of these components to production environment.
• Preparation of traceability metrics.
• Artifacts review Code, design and test script review.
• Maintaining Test operations documentation, Defect Analysis, trending, defect metrics reporting to all levels of management including Executive level presentation, responsible for implementing QA practices
• Hands on experience of Bug tracking tools, such as Quality Center, Service now, Excel and others.
• Generate reports of the bugs, code documentation and Test result analysis for audit and Quality Assurance purpose.
• Coordinate with Systems, Development, Business Analysts, Project Managers, host/attend daily defect review meeting to debug and assign defect/s for resolution to keep Mean Time of Repair low.
• Post production support for quick defect resolution for minimal impact to production environment.
• Use industry best practices to define and implement process for measuring software quality and improvements such as quality metrics, use cases, test automation and statistical analysis of testing results for broad spectrum.
• Proficient in identifying gaps and inconsistencies after requirements specifications review and suggest positive improvements on process and technology.
• Audit to make sure that testing is performed as per defined software quality processes, test plan and procedures.
• Report status and flag out critical issues on assigned projects/releases for joint go or no go decision.
• Analyze scenarios with respect to the Business requirement, System requirement specification document write the Test cases with 100 Test coverage, execute tests, review and document results.
• Have technical and analytical skills, define test objectives especially process mapping and structured testing techniques, formulation of scenarios, use cases, test plans, data mining, data manipulation, data setup, data loading in database and complex software test execution through manual and automated test tools.
• Perform different types of testing - Integration, System, Functional, User Acceptance Test, End to End, Regression, Performance and other test on various configurations.
• Expert in maintaining Test / Data / Defect logs, reproduce issues and assist development in duplicating errors for quick resolution.
• Support customers for successful completion of UAT as I am good at understanding customers' needs and awareness.
• Technologies: DB2, SPUFI, PLSQL, Oracle DB, COBOL, JCL, SAP
• Tools: IBM DB2 utilities, SPUFI, MS Office Suit., Service Now, Fujitsu.

Confidential

Technical System Analyst

Technical Analyst

• Responsible for the analysis, coding and unit testing of the policy fixes and also day to day tickets. I have been supporting Production cycles and handling escalations needed during the cycle.
• Gathering the requirements from Client team and suggesting the solution to Client.
• Participated in meeting with business team to evaluating the pros and cons of different design approaches.
• Working very closely with client's Business Analysts of Insurance domain to resolve their tickets. This gives me more of Domain exposure and comfort ability in resolving tickets related to Code changes.
• Supported test cycles where we have 7 test regions each in Vantage and wmA application. Almost every crucial release has gone live in Production in my presence.
• I have also worked on Morgan Stanley Smith Barney MSSB Merger which happened through AXA on their annuities side. I have supported all their test cycles and played a crucial role in the deployment. It was a done in multiple cycles for multiple stages.
• Prepare the Design specification documents from high level requirement.
• Code, Unit, Integration testing, monitoring of cycles and jobs scheduling both in test and production regions. Existing code analysis and review to identify the bugs.
• Performance tuning to improve the code performance and reduce the CPU utilization time.
• In depth code review to minimize the defect leakage.
• Preparation of unit and integration test plans, their execution and documenting the test results.
• Guiding testing team to start the testing of new jobs.
• Co-ordination with testing team on defects, issues and clarifications. Defect's SLA management.
• Coordination with ESB team for integrating the web services.
• Production issue root cause analysis, issue simulation, Data profiling.
• Code deployment support, Supporting the system components during system testing, integration testing and during promotion of these components to production environment.
• Preparation of traceability metrics.
• Artifacts review Code, design and test script review.

Business Analyst

Requirement gathering

• Enhancements Tracking which includes preparing Business Requirement documents and updating of Functional and Testing Document
• Coordinating and conducting walkthrough of Requirements with users, testing and development teams for conducting queries/doubts resolution sessions
• Analysis of business problem and suggesting solution
• Software testing Functional, Integration and Regression in the project.
• Review of the Defect Sign off documents
• Test Planning, Testing Strategies, Status reporting, Bug Analysis
• Coordinate with technical team to get the issues resolved
• Coordinating with various teams including offshore and onsite
• Post Production Support
• Imparting life insurance training to the software professional and trainee business analysts in the project
• Process audit in the project.
• Technologies: COBOL, JCL, VSAM, DB2, Eztrieve, Endeavor, Expeditor, Fileaid, Fileman, XPED, ABEND-AID, SPUFI.
• Tools: IBM DB2 utilities, SPUFI, QMF, SCLM, MS Office Suit.

Confidential

Application Developer:

Satyam Computer Services independent software testing training company providing outsourced software testing services like business analysis, functional testing, performance testing, test automation and Software QA across various stages in the software development lifecycle. Crestech also provides software trainings including corporate training and public training to leading and growing companies.

Project Details:

Confidential

Developer / Tester Team Member

• Description: Confidential group which is an international financial services organization which provides a comprehensive and integrated range of financial products and services through their regional business group located in Australia, United Kingdom New Zealand. 'NAB' has more than 7.7 million retail and business banking customers and more than 2.3 million wealth management customers, globally. NAB has around 1300 assembly language programs so this tool provides the solution to utilize the assembly code that is not use now.
• ASMCOB is Migration/Conversion from Assembler ESA390 to COBOL
• ASMCOB developed in-house, is a tool developed to convert Assembler programs to Cobol programs converting line by line.
• This tool will suffice the migration requirement.

Role Description:

• I have worked on converting 1300 assembler coded modules into COBOL.
• Gathering requirements and co-ordinate various tasks to be performed within different teams and report to my manager. Keeping track on the progress of each team.
• Scheduling meetings as and when required other than the scheduled weekly meetings.
• I was also responsible for testing the conversion tool functionality before delivering to client.

Confidential

Business requirement gathering team member:

Description: Confidential. In this endeavor to automate their manufacturing in some plants in Confidential, they started outsourcing many applications to Satyam for the development and schedule maintenance those are related to the manufacturing process of the Steel Arcelor Mittal Europe was a multi-dimensional project since this provides diverse services like maintenance, support, enhancement as well as development of new projects, for IT needs of Flat Carbon Western Europe Plants.

Role Description:

• I have worked on Production Support and Change Requests which includes:
• Monitoring of Anomalies Generation through TIXIS, SI-Auto and SAP Leverage tool and Proposing Solution for it.
• Previously the system was unstable for some conditions those conditions were not handled by them earlier due to which the further processing could not be carried on and hence such orders were listed in the anomalies' list. So we handled those conditions in the change requests.

Confidential

Team Member for developing and unit testing for claims team:

Description: This project develops an Auto Insurance System which consists of 5 modules. My module comprises of Claims. It performs the appropriate online transaction processing and interacts directly with the customer to get details for the automobile and update the master data through Batch processing on Database and generates reports of accepted, rejected and pending insurance policy.

Role Description:

• As a member of development team I was responsible for the analysis, coding and unit testing.
• I was responsible in enhancing the existing applications in sync with the changes to facilitate the process of raising and submitting Claims.
• It was my responsibility to represent my team in every meeting for any progress or coordinating work

Confidential

Mainframe Developer: Team member

Description: This project Outgoing Stock is aimed to automate outgoing stock management for supermarket X-MART. Outgoing Stock is mainly designed for the usage of Storekeeper of the Warehouse to serve their branch needs. The main functionality of the project is to maintain the available stock, order delivery to the particular branches of the Warehouse and generating various reports.