Summary of Qualifications 
Nearly 20 years of experience in information technology (IT) and computer operations. Credentials include Master of Science in IT Management, Microsoft Certified Professional (MCP) and Microsoft Certified Systems Engineer (MCSE). Able to deliver superior results under tight deadlines within stated parameters. Consistently meet expectations of senior managers and others in complex, dynamic working conditions. An effective communicator with exceptional team-building, written, oral and active listening skills. Technical expertise:

Hardware: MVS Operating System/JES2; Dell, Compaq, IBM and Gateway personal com­puters (PCs); Hewlett-Packard printers; Solaris (Sun Enterprise 450) Unix servers; VMS; IBM 3084, 4381, 3090, ES/9000, OS/390; BlackBerry and Palm personal digital assistants (PDAs); videoconferencing; projectors; wireless routers; switches; Citrix, VPN.

Software: Microsoft Office (2000, XP, 2003, 2007), Windows (98, NT, 2000, XP, Vista), Exchange, Groupwise, Ghost Imaging, Project, Visio, Internet Explorer, SharePoint, Windows Server (2000, 2003); various anti-virus packages; Remedy Magic; HEAT 7.0; Palm; Corel WordPerfect; Adobe Acrobat; Firefox; TCP/IP., VMware

Professional Experience 

Network Administrator\\Specialist September 2009 - Present 
Confidential Washington, DC (National Defense University)
Assisted in managing over 90+ Windows 2003 and 2008 clustered based Servers in an Active Directory environment which included MS Exchange, IIS, SQL, Blackberry 4.1, various file, print and application servers, HBSS (EPO). Enforced Group Policy with DoD ACL stig requirements and encryption for VPN. Performed Active Directory account management with users and groups. On a routine and regular basis performed backups of servers and user files including restores. Assisted in Server and Workstation patch management from specific vulnerabilities. Installed, configured, maintained, and upgraded server operating systems and applications, for use in websites, data centers, enterprise resource planning, and file sharing

Senior Desktop Support Technician/ System Administrator June 2008 – August 2009
Confidential Hanover, MD 
Provided hardware and software support for Dell servers and laptop\\desktop computers on site and remotely for the client, Vizada. Resolved network and wireless configuration problems. Managed user accounts in Active Directory, such as resetting passwords, assigning group memberships and making other modifications. Created and assisted in managing email accounts on exchange 2007 server . Wrote and updated technical procedures for software processes. Set up and configured Microsoft SharePoint, ISA 2006, SQL 2005 and other servers in a 2003/2008 test envi­ronment. Set up and imaged laptops and desktops with specified ghost image. Configured and set up network and local printers. Resolved software and hardware virus problems on desktops, laptops and servers. Installed, troubleshooted and configured wireless networks. Assisted with the domain migration of corporate users. Worked on numerous projects requiring input or retrieval of data from particular server. Created and administered several virtual servers and workstations using VMware. Traced network problems of workstations and servers through patch panel. Installed, configured, maintained, and upgraded server operating systems and applications, for use in websites, data centers, enterprise resource planning, and file sharing

Senior Desktop Support Specialist January 2007 - May 200
Confidential Rockville, MD 
Provided hardware and software support for Dell servers and laptop\\desktop computers on site and remotely. Resolved problems with network and wireless hardware and configurations. Shipped and received equipment from IT Department. Installed local and network printers, routers, video projec­tors and scanners. Replaced toner cartridges for HP printers. Managed user accounts in Active Directory, resetting passwords, assigning group memberships and other modifications as needed. Managed user accounts on BlackBerry Server, provided basic troubleshooting for handheld devices. Monitored operations of Citrix, Groupwise and Microsoft Windows 2000/2003 servers. Wrote technical procedures for software implementation and training of other IT staff. Worked on numerous projects requiring input or retrieval of data from particular server or other source.

Technical Support Analyst July 2004 - July 2006
Confidential Dallas, TX 
As co-team lead, installed Epson printers at Chevy Chase Banks and supermarkets. Trained teams in setup and installation of printers and software. Provided Tier 1 and 2 telephone and desk support for 2,500 users at the Hogan & Hartson law firm, using the HEAT and Altiris ticketing systems. Resolved hardware and software problems for BlackBerry, Microsoft Office, iManage and DeltaView. Updated technical documentation. Resolved printer, network and wireless connection problems. Set up projectors for videoconferenc­ing. Managed user accounts in Active Directory, resetting passwords, assigning group memberships and other modifications as needed.

Desktop Support Engineer June 2003 - June 2004
Confidential Springfield, VA 
Provided Level 2 user support for Microsoft Windows NT, 2000 and XP operating systems. Managed user accounts as network administrator via Active Directory. Diagnosed and resolved hardware, software and network problems. Led a team on software installation projects. Managed user accounts in Active Directory, resetting passwords, assigning group memberships and other modifications as needed. Managed email and network user accounts. Reviewed operating logs and imaged computers using provided ghost images.

Infrastructure Support Specialist/Administrator Sept 2000 – Nov 2002
Confidential Manassas, VA
Provided desktop, server and user support on hardware peripherals and software for the Internal Revenue Service Voice Response Unit Modernization Project. Installed server cabinets and racks. Resolved hardware, software and file server problems. Prepared written procedures for installing software. Developed C2 security procedures for Solaris (Sun Enterprise 450) Unix servers. Set up user accounts on servers. Validated and tested software installed on new PCs as solution administrator for the Computer Sciences Corp. Easi Solutions Migration Project. Administered user accounts/profiles and network access for Windows 2000 servers. Led a team on migration projects at client sites. Installed, modified and repaired computer software and hardware, replacing hard drives, processors, memory and other devices. Assisted in testing Cisco routers and switches. Managed user accounts in Active directory.

Distributed Systems Specialist January 2000 - August 2000
Confidential Lakeland, FL 
Monitored operations of IBM mainframe systems, including laser or impact printers and consoles. Performed system backups of mainframes and client servers. Installed and resolved hardware and software problems on Microsoft Windows workstations. Conducted system initial program loads (IPLs) and shutdowns. Assisted with laying computer cables.

Computer Operator November 1991 - May 1999
Confidential Alexandria, VA 
Monitored operations of IBM mainframe systems, including laser or impact printers and consoles. Performed system backups of mainframes and client servers. Installed and resolved hardware and software problems on workstations running Microsoft Windows 3.1, 95 and NT. Conducted system IPLs and shutdowns. Assisted in laying computer cables. Wrote procedures to reflect system changes.

Education 
Master of Science, Information Technology Management, 
Bachelor of Arts, Criminal Justice 
Additional Training

Systems Analysis and Design, Networking and Telecommunications, Database Management, Project Management, Host Based Security Systems, Information Awareness Training