INFORMATION TECHNOLOGY:

Sr. IT Professional

Multifaceted, resourceful, extensively certified IT professional with distinguished career in solutions architecture, software integration/distribution, technical development/operations, strategic communications, and resource allocation for leading institutions and high-growth technology infrastructures. Spearhead teams in the design, re-design, and launch of leading-edge solutions driving results. Expert negotiator able to build solid relationships with strategic partners and build consensus across multiple organizational levels.

• Savvy, resourceful leader improves organizational productivity, efficiency, and infrastructures through skillful development, implementation, and deployment of advanced systems, and global business units.
• Messaging Administrator Infrastructure Solutions Solutions Architecture
• Systems Administration Design
• New Business Development Vendor/Proposal Development Budget Planning/Management
• Technological Process Improvements Client Relations Management Project Resource Allocation
• Windows Scripting WinBatch Object Oriented Programming Client/Server Technologies

PROFESSIONAL EXPERIENCE

Confidential

IT Specialist

• Diagnose technical issues based on customer feedback
• Responding to incoming calls and e-mails
• Follow up, schedule and return calls/ emails with customers
• Communicate customer needs
• Stay current with operating system changes and updates
• Maintain stable performance under pressure
• Assist in the testing of customers websites
• Improving hardware and software quality
• Administering users on current workstations setting up passwords etc.

Confidential

IT Engineer, Software Integration / Deployment, Messaging Administration

• Focus on helping organizations manage, expand, and optimize their Microsoft infrastructure. Primarily assist organizations in upgrading to the current Active Directory and Exchange versions allowing them to reduce cost and complexity in their environment while providing improved authentication and messaging services to their user and applications.
• Manage all aspects of projects, including project plans, scheduling, and task management from the planning and design stages to the documentation, training, and transition stages.
• Manage small seat Microsoft Active Directory and Exchange migration projects
• Create detailed planning, procedures, and training documentation
• Develop custom solutions and applications to increase automation and efficiency
• Write technical articles and whitepapers on Exchange, Active Directory, SharePoint, and MIIS ILM FIM
• Design and carry out greenfield deployments, cross-forests, data center consolidations, organization consolidations, organizations disjunctions, identify management, and directory synchronization projects

Key Accomplishments

• Migrated and thoroughly documented the procedures to migrate from various environments to the latest version of Active Directory, Exchange, and Windows.
• Worked with all versions of Exchange and NetApp, EMC, EqualLogic, Data Domain, VMWare, Hyper-V, BlackBerry, iPhone, ActiveSync, Riverbed, F5, Kemp, SCOM and other enterprise technologies
• Created scripts to automate the process of executing inter-org migrations to Exchange 2003, 2007, and 2010
• Designed and wrote a SPAM filtering product for Exchange 2000/2003
• Beta testing every version of Exchange since 4.0 at Digital Equipment Corporation in 1996

Confidential

Confidential is a multinational computer technology and consulting corporation headquartered with employees/consultants in 170 countries and revenues exceeding 91.4B.

Confidential

Assist clients/customers by demonstrating product benefit, features, scope, and value. Position and drive image management, software integration, and software distribution. Manage information to devise and submit cost model templates and estimates. Critically evaluate and negotiate with internal business units supporting off-shore work in Argentina and Romania. Author and submit SOW Statements of Work . Implement best practices, and technical product demo, as well as, system architecture presentations, and policies and procedures incorporation. Collaborate with senior management and technical specialists/peers to identify product requirements and growth identify and evaluate emerging technology trends and products.

Notable Accomplishments:

• Trend Micro Antivirus Scan Issues: Followed up on approvals to implement a fix on all Domino servers.
• Reviewed maintenance procedure currently in place for admin4.nsf and updated as necessary.
• Documented procedures to monitor addmmin4.nsfhealth and Assigned resource to review health and resolve when necessary
• Implemented monitoring tool to regularly review the health of the admin4.nsf. On all NALA Domino servers.
• Installed debug software fix to the Domino servers allowing the team to capture the exact cause of router pause issue.
• Implemented a monitoring process that checked the health of the router server task every morning to resolve any router pause issues.
• Installed changed recommended by IBM Lotus Support once the issue was identified.
• Documented and successfully completed procedure to update Domino and MS Exchange Servers for DST Daylight Saving Time issue Updated Java Time Zone, Domino Web Access, Rooms Resources database, and all R5 and ND6 mail files Modified agents, forms, and batch files to successfully complete project.
• Registered new Domino servers in ABM AMRO bank domain.
• Daily monitoring of mail routing, critical server tasks, analysis problem resolution of misc. events log files, disk space, statrep.nsf for errors, mail.box's for dead mail. Discovered and deleted more than 45 obsolete mail files from various mail servers, reclaiming 14GB of space.
• Updated NAB person doc certificates for 1,150 users, whose public keys did not match certificates. Documented procedure to transfer user mail files between Hartford Life domains. Modified various server notes.ini files to fix incorrect configuration settings. Register, rename, delete users, approve database deletions in Admin P Move databases between servers.
• Create mail-in databases corresponding mail-in db document.
• Monitor receive, security and delivery services in MIMESweeper and MAILSweeper on Relay Servers.
• Monitor SPAM for Domino Server, and MS Exchange 2007.

Confidential

It Engineer, Software Integration / Deployment

• Created labor savings of 20 hours/month by automating reporting procedures.
• Spearheaded large-scale, critical process improvements to enhance build process, and lead teams.
• Offered recommendations on current/emerging technologies, to enhance cost effectiveness.
• Critically evaluated production requirements and coordinated delivery of appropriate resources.
• Installed and managed Microsoft Exchange Server 2007, Supported OWA in vast environment.
• Managed messaging security by using Exchange Server 2007 MMC, EMS
• Recovers messaging servers and databases by using Exchange Server 2007
• Monitors and troubleshoots Exchange Server 2007

Confidential

Michelin based in Clermont-Ferrand in the Auvergne r gion of France, is primarily a tire manufacturer with 2005 revenue equaling 20.9B.

Team Lead Image Management, Software Integration / Deployment

Spearheaded application deployment/planning/development operations and image management for 9,100 Michelin workstations. As Solution Architecture Security SME, led the launch of a global PKI infrastructure and support business analysis processes. Verified and calculated TCO Total Cost of Ownership of the desktop management system for business units as Team Accountant. Cultivated and developed strategic partnerships ensuring regulatory compliance, and process improvements. Defined process and established methods to ensure technical enhancement are incorporated into tools. Optimized OS by upgrading and leading migration of machines, accounts, and systems to Windows XP, and Lotus Notes.

Notable Accomplishments:

• Initiated and launched a scripting tool that facilitated no-touch software installation.
• Benchmarked and established the design of a global PKI certificate system supporting 50,000 users.
• Created labor savings of 20 hours/month by automating reporting procedures.
• Spearheaded large-scale, critical process improvements to enhance build process, and lead teams.
• Offered recommendations on current/emerging technologies, to enhance cost effectiveness.
• Critically evaluated production requirements and coordinated delivery of appropriate resources.
• Installed and managed Microsoft Exchange Server 2007, Supported OWA in vast environment.
• Managed messaging security by using Exchange Server 2007 MMC, EMS
• Recovers messaging servers and databases by using Exchange Server 2007
• Monitors and troubleshoots Exchange Server 2007

Confidential

Network Technician

IT Engineer, Software Integration / Deployment, Messaging Administration

Confidential

Network Administrator WIndows 2000 Server

Confidential

Network Technician

Confidential

Network Architect, Lead Tech

Confidential

Network Architect

Confidential

Network Administrator

Confidentialal

Level lll Helpdesk Support

Confidential

Kyrus Cporporation was at this time IBMs number one business partner with leading technology, in developing Bilo's-On-The-Go gas pump systems.

Team Lead Image Management, Software Integration / Deployment ,

Messaging Administration f

• Mentored, supervised, and led 4 helpdesk and hardware installation personnel.
• Administered helpdesk, systems administration, and network management operations.
• Directed seamless transition to client-server technologies/business solutions to boost data security.
• Implemented and managed system architectures, TCP/IP operations, and trouble ticket resolution. FLUKE
• Realized response time improvements by 13.5 by devising increases in customer services.
• Designed processes to lower customer calls and to decrease helpdesk response time.
• Revitalized and improved client relations drove projects to standardize tools and escalations.

Confidential

Milliken and Company has a rich history of technical innovation which has resulted in more than 2,000 patents and the development of the largest textile research center in the world. Having more than 19,000 associates located at more than 55 facilities worldwide working with more than 20,000 different textile and chemical products.

IT Lead

• Mentored, supervised, and led 12 helpdesk and hardware installation personnel.
• Administered helpdesk, systems administration, and network management operations.
• Directed seamless transition to client-server technologies/business solutions to boost data security.
• Implemented and managed system architectures, TCP/IP operations, and trouble ticket resolution.
• Realized response time improvements by 20 by devising increases in customer services.
• Designed processes to lower customer calls and to decrease helpdesk response time.

Training/Development

• MCSE Microsoft Certified Systems Engineer MCP Microsoft Certified Professional
• MCSE I Microsoft Certified Systems Engineer Internet
• Novell Certification CNE Certified Novell Engineer Network -- COMPTIA Network Certification
• A -- COMPTIA