SUMMARY

• Over eighteen years of extensive hands-on experience in network engineering, Windows, SCO UNIX, AIX and Linux systems administration, troubleshooting and repair. Designed, installed, configured and maintained complex routed LAN and WAN networks using CISCO, 3COM and LUCENT equipment. Supervised permanent and contract personnel. Excellent communication skills with the ability to interface at all levels. Team player who also can work well independently with, leadership and problem solving abilities.
• As a result of my developed analytical problem solving skills and ability to learn new tasks and concept abstractions quickly, I am also more than willing to accept a position in an exciting new field that I have not yet had the opportunity to work in.

EXPERIENCE

Confidential

TECHNICAL SUPPORT MANAGER

• Built and administered Microsoft servers 5 physical 3 VM EXSi including Windows 2008 Domain Controller, 2010 Exchange migrated from SBS 2000 , MSQL/SQL, SharePoint and Miscellaneous Application servers including QuickBooks Pro and File/Print servers.
• Managed Microsoft Exchange 2010 server with web access and administration
• Implemented VMware EXSi to reduce the iron servers and creating less downtime and scheduled snapshots.
• Managed the 8-person local IT/conversion team, allocating resources to ongoing projects and enforcing deadlines.
• Built Microsoft SharePoint 2007, 2010 servers and created document repositories
• Installed and configured Kodak Document Viewer and Kodak Scan and View Software for Microsoft SharePoint
• Troubleshot and resolved network connectivity and general software and hardware issues.
• Provided a high level of product and leadership support to representatives and clients.
• Routinely prepared and evaluated Salesforce CRM reports to identify problems and areas for improvement reducing time spent on open cases.
• Re-wired new office when company moved with CAT 5e network and phone.
• Segmented network and applied group policy's to adhere strict client confidentially.
• Troubleshot and resolved network connectivity and general software and hardware issues.
• Maintained fleet of document scanner rental pool of over 100 units, brands including KODAK, Fujitsu, Canon and Panasonic.
• Designed maintenance program for Canon CR-180 check scanners that included over 1,000 units nationwide with ether Depot or AUR and established tracking of units with chronic problems Knowledge Base for common problems.
• Developed Knowledge Base for common problems in document capture and document scanners.
• Designed, implemented document capture/data extraction solutions utilizing KOFAX Capture for high profile clients including Harvard University admissions, Fallon Health Care, National Life, Lincoln Financial Group and John Hancock Financial Services, Inc.
• Created custom data validation scripts using SBL in KOFAX Capture.
• Created custom data extraction modules with KOFAX KTM.

Confidential

NETWORK ENGINEER

• Provided network and server administration across multiple server platforms including SCO Unix 5 , Linux 3 , and Windows NT 1 /2000 2 /2003 4 Servers.
• Designed the implementation of WAN/LAN, client-server based POS systems for retail clients.
• Programmed WAN appliances including CISCO routers, PIX Firewalls and various other appliances from other leading manufactures.
• Analyzed, designed, tested, and evaluated network systems, such as local area networks LAN , wide area networks WAN , Internet, intranet, and other data communications systems.
• Planned and managed migration and/or integration services of Windows, SCO Unix and Linux servers in seamless network service environments.
• Setup, configured and tested new POS systems Troubleshot LAN/WAN connectivity problems.
• Documented Wide Area Networks.
• Created system to inventory client hardware and maintained up to date records with pro-active approach of system updates and software patches.

Confidential

NETWORK ADMINISTRATOR SYSTEMS ANALYST

• Administered the local area network servers including Windows NT 4.0 8 , Windows 2000 server 5 , IBM AIX 4 and Red Hat LINUX 2 .
• Maintained and repaired IBM servers, IBM main frame as well as attached devices including IBM 3480 tape drives and Kennedy 9 track tape drive systems.
• Configured, troubleshot and maintained networked PCs.
• Configured and maintained Windows NT RAS server.
• Designed built and implemented terminal server for remote client accesses via VPN and RDP protocol.
• Provided hardware and software technical assistance and training to personnel.
• Successfully migrated networks and workstations for the Y2K rollover for the entire company.
• Systematically upgraded premise wiring from CAT 3 and COAX to CAT 5 greatly improving network reliability and performance improving network.
• Scheduled meetings with department heads, managers, supervisors, vendors, and others, to identify potential operation outages on a pro-active approach and resolve unforeseen problems in daily operations.

Confidential

RETAIL MANAGER / SERVICE MANAGER

• Provided retail customer support.
• Repaired major branded computers, printers, monitors, power supplies Consulted with clients on custom computer needs and recommended appropriate equipment.
• Was in charge of purchasing and inventory control.
• Managed the largest selection of computer/technology books and magazines in the Upper Valley accounting for 20 of retail space generating 30 of income for the store.
• Was responsible for daily retail store operations including AP/AR.

ACCOMPLISHMENTS

• Oversaw implementation of new IP phone system which resulted in more cost-effective service.
• Diagnosed hardware and software failures and resolved technical issues with a 98 success rate.
• With creative use saved company over 10,000 by refurbishing, re-purposing existing computers and technology equipment.
• Maintained 99 uptime on all company networks.
• Worked with company systems such as Live Support GoToAssist and diligently completed all assigned tasks, working overtime as needed to resolve customer problems.
• Created Microsoft Access Document database for Electric generating corporation for engineering drawings, documentation and correspondence that included password protected Administrator interface for database maintence and an Operator interface for document lookup. The database has the ability to hyper-link documents on LAN/WAN with one click reducing the amount of time looking up documents in the library.
• Designed and developed conversion processes including paper to digital, digital to microfilm, microfilm/microfiche to digital.
• Designed, programmed and deployed Frame Relay WAN for 15 retail stores to a central SCO UNIX server including Pole Displays, Receipt Printers and Cash Drawers.
• Designed and maintained document capture project using KOFAX Capture for the closing of BUCKLEY Air Force Annex in Denver, CO. extracting images from microfiche and paper.
• Designed and maintained document capture project using KOFAX Capture, PSICapture for the MARK Center in Washington D.C. capturing the Defense department FARS, DAC and ASPER documents.
• Designed and maintained document capture project using KOFAX Capture for Real Estate Holdings Company.
• Designed document Capture with KOFAX Capture, KOFAX KTM, KODAK Capture Pro, KODAK Capture Desktop, PSICapture, ABBY Flexi Capture, CANON Capture Pro, Fujitsu Capture Perfect Pro and IBM Datacap Taskmaster.
• Have certifications hardware from KODAK, CANON, Panasonic and Sharp MFP