Summary

Business and IT professional with over 15 years of infrastructure and operations leadership including IT alignment with business functions. Experience in multi-industry disciplines such as manufacturing, hospitality, government, legal, education, finance and banking. A specialist in infrastructure architecture, security, disaster recovery and alignment of IT support, operations and infrastructure with business units to provide recognizable savings and improvements in efficiency.

Career Experience

Confidential

• Linked business strategies to IT solutions by adopting reusable technology to improve efficiency.
• Implemented System Center Operations Manager to monitor and self-heal on-prem and cloud infrastructures.
• Designing service management portal to facilitate the automation of virtual machine creation using Azure Automation, System Center Service Manager, Orchestrator and powershell.

Confidential

• Managed and provided leadership to the city's technical operations team. Overall structure of 4 employees, 9 sites and 450 users. Improved efficiency by introducing operational excellence, accountability and processes.
• Aligned technology with business operations of the city, including but not limited to: Critical Infrastructure, Public safety Police/Fire/E911 , Public Works SCADA/Traffic , finance, facilities and administration.
• Managed over 25 vendors and relationships.
• Technical Emergency Operations Officer.
• Architected and rationalized the city's infrastructure, wired and wireless networks Cisco routing and switching , firewalls Palo Alto , Intrusion Prevention Systems, storage, virtual environments VMware/Hyper-V , Active Directory, Office 365, Endpoint Management, Mobile Device Management, inventories, installed SCCM, monitoring Solarwinds , backup and data protection using Commvault.
• Audited and posturized security through risk/vulnerability assessments and implementation of critical security controls: Device and Software Inventory, Secure Configurations for Hardware and Software, vulnerability scanning, malware defenses, wireless access control, improved data recovery, staff skills assessment, privilege control, firewall and IPS implementation, network redesign and penetration testing.

Confidential

• Consultant and Subject Matter Expert for virtualization, storage, networking, data protection and DR.
• Architected, configured and deployed custom infrastructure solutions spanning multiple verticals including the banking industry, manufacturing, finance, retail, education, hospitality as well as global corporations.
• Assisted clients with infrastructure strategy development.
• As presales solution engineer, gathered customer requirements and created SOWs.
• Scoped and designed all projects fixed and T M based.
• Architected, implemented, migrated, assessed, and remediated datacenters, virtual environments, networks and technologies based on VMware ESX/ESXi, vCenter, SRM Microsoft Windows server, Active Directory Hyper-V, Failover Clustering, Exchange, SCCM, and SCVMM Dell hardware servers, storage Compellent, Equallogic, MD , networking Powerconnect, Force10, Sonicwall, Aruba Networks, Juniper, Fortigate, and Brocade , backup software including AppAssure and Commvault.

Noteworthy projects:

• Architecture and implementation of a multi-site private cloud solution for a large regional bank.
• Consolidation and redesign of MPLS network for a large behavioral health organization in Missouri.
• Multiple network refresh, architecture and redesign projects.
• Architecture and implementation of several multisite Commvault disaster recovery solutions.

Confidential

• Managed and supported server and network infrastructure for the primary datacenter, restaurant support center and 183 restaurants.
• Environment consisted of Exchange 2010 in multi-site Active/Active HA environment, multiple 2008 R2 Hyper-V clusters, HP Lefthand P4300 SAN clusters, multiple AD domains with trusts, ADFS, Juniper SRX210s and SRX240s, Microsoft TMG, Aerohive wireless and Symantec BackupExec.

Confidential

• Primary Managed Services consultant for 9 clients including law firms, architects, financial advisors, manufacturers and a yoga company.
• Assess and make recommendations that correlate with client needs/goals implement changes with consideration of budget constraints.
• Technical areas included: Windows, Windows Servers, Exchange, VMware, Hyper-V, messaging, server hardware, firewalls, networking LAN/WAN/Wireless , VPN, AV, backup and DR, storage and storage area networks, terminal services, Active Directory, SQL and client specific software: Time Matters, Summation, E2 Workshop, Schwab Portfolio Center, Centricity, Concordance, PranaStudio, and IBM Client Access.

Confidential

• Managed all aspects of the company's voice and data networks comprising 17 manufacturing facilities and offices, 2 datacenters, and roughly 1000 users. This was a five person team.
• Technical advisor for ERP rationalization, shop floor data collection and plant consolidation projects.
• Streamlined operations by implementing helpdesk, inventory controls and change processes.
• Spearheaded security initiatives: policy creation and implementation, vulnerability assessments and remediation, virus/malware defenses and access control auditing.
• Reported directly to COO for security related matters.
• Architected, designed, and implemented a secure, centrally managed, redundant and highly available wireless network to 15 sites. Managed all aspects of project including budgeting, scheduling and vendor relationships.
• Implemented a document management solution for AR department using Toshiba MFPs and iDatix software.
• o Reduced A/R document retrieval time by 75 .
• Managed datacenter migration from Dallas, TX to Frisco, TX advised and assisted with 3 other migrations.
• Other projects and responsibilities include: Domain consolidation 4 to 1 , AD upgrades and maintenance, Exchange upgrade 5.5 to 2003 , AS400 administration, Image creation and deployment, router configuration and troubleshooting.
• Managed data protection and backup systems: AS400, CA Arcserve and Symantec Backup Exec.
• Provided ad-hoc technical and security training for all employees.