SUMMARY

• C apable of working well with other peers
• Excellent team work collaboration, team leader with Strong work ethic
• Motivate, Creativity, Talent with excellent written skills and problem detection solving abilities
• Good presentation skills + Customer Service orientation.

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Assisted with engineering and architecture designing process.
• Conduct gap analysis of current infrastructure system.
• Involved in design and engineering Tivoli monitoring solution
• Implement Net cool omnibus, Impact, ITNM, ITM, probes, Gateway, Confidential BlueCare, Web Sphere for JAZZ - DASH
• Reviewed and recommend ITIL process improvement during the designing phase and production phase
• Installed and Configured Tivoli Monitoring HUBTEMS (HACMP) + 32 RTEMS
• Installed and Configured Data Warehouse (TDW) + 32 Warehouse Proxy Agent (WPA)
• Installed and Configured TEPS + integration with LDAP
• Installed and Configured more than 20000 ITM Agents (OS, Blue Care) + ITCAM for DB2
• Installed and Configured Confidential Tivoli Netcool/omnibus in 2 tire architecture “GSMA Standard”
• Installed and Configured ITNM on Cluster DB2 Mode
• Network discovery, map topology, event list that centralized network fault management
• Built Custom Dashboard including all events from different source through filters and views
• Installed and configured Netcool JAZZ SM “Dash” + creating different filter based on Impact.
• Integrate Net cool omnibus with nGenius for more Event detail through SNMP
• Installed, configured SCCD gateway, bi-directional gateway, Event Integration with ITM by EIF probe
• Installed Impact server in cluster mode “GSMA Standard” +configure data source from different DB
• Developed Omnibus rules for SNMP probe.
• Built custom Dashboards for Net cool WebGUI through GSMA Standard
• Deployed ITM 6.3 FP5 on Unix (AIX, Solaris, Linux), windows agents (Oracle, MS SQL and Sybase) & application agents (Log file agents and Web Sphere MQ)
• Established processes and procedures for software upgrade patches for ITM 6.3.x
• Configure Blue Care Portal (Monitoring Solution Service responsibilities, Managed Node, mass upload)
• Install BMC Patrol server with HA on windows server + with Agent Configuration on different platform

Confidential

Responsibilities:

• Upheld organization goal in architecture maintenance
• Provide Sizing and hardware capacity recommendation for the project
• Reviewed and approved all project documentation.
• Tracking activities against the detailed project plan
• Lead the implementation process with team of five technical people
• Design the solution build data migration, integration, testing, go-live & production support for Tivoli Netcool solution
• Configure Jazz dashboard for Netcool products, Integration Jazz with Netcool/Omnibus, NMIP.
• Discover NE's devices "Alcatel” by integration EMS with NMIP 4.1.
• Create & configure two different domain to obtain network discovery with in multi different subnet
• Built custom Dashboards for Windows and Unix on Net cool
• Implement & configure different probes "Alcatel SAM, Huawei, Mttrpad ”SNMP”, Siemens", SCOM2012
• Develop rules files in Omnibus to handle & to process traps/events/alarms which comes from the SBI
• Maintained ITIL standards to support processes and procedures
• Maintenance Resolved business issue and complaints in accordance with appropriate professional standards
• Improve process quality in coordination with team members
• Organizing and facilitating project steering / Operating committees meetings
• Reduced the cost by 7% of IT infrastructure

Business Unit Manager

Confidential,

Management

• Responsible for costing, estimating and planning project.
• Identifying costing and processing any contract variations
• Writing detailed project progress reports
• Upheld organization goal in architecture maintenance
• Improve process quality in coordination with team members
• Responsible for ensuring best value is obtained for project
• Maintaining and completing Project KPI
• Defines project scope, goals and deliverable that support business goals.
• Update project plans to include agreed change request
• Design the architecture of system center Configuration& Operation manager for 3000 users.
• Provide project management and support including “technical detail and project plan "for various projects.
• Respond to customer RFP that include “Technical detail, financial investment and project milestone
• Work with Sales Team to provide product, business and technical knowledge in support of pre-sales activities.
• Help translate business requirements into technology requirements for inclusion in contracts
• Monitoring actual expenses figures against project budgets
• Ensuring Projects and plans and executed using agreed standard process
• Ensured staff and sub-contractor time sheet were completed
• Preparing status report to be used in communication to stakeholders
• Establish management meeting with customers.

Senior Consultant,

Confidential,

Responsibilities:

• Completed business requirements analysis including the evaluation of systems specifications for NMS
• Served as leader of Netcool automation Installation team.
• Effectively communicates project expectations to team members in a timely manner
• Involved in operation support system project on Confidential Tivoli Netcool/Omnibus, Impact for Telecom
• Involved in Installation of Net cool Confidential suite products including ITM6 Net cool (ITNM, OMNIbus, Impact, Webtop),
• Involved in Installation & configuration of TSM Server & Agent.
• Involved in installation & configuration of TSM Server & Agent.
• Involved in implementation in Confidential Tivoli monitoring ”ITM 6.x for server monitoring
• Managed ITM 6.3 and Net cool suite of products on Windows and Unix (OMNIBus, impact, WebTop)
• Managed complex Net cool/Omnibus, Monitoring deployment software and acquisition of business requirements.
• Working on different network and system monitoring for Telecom, ISP and Banks.
• Successfully trained 30 employees to use new network monitoring tools system..
• Successfully implemented & configured Confidential Tivoli Net cool/Omnibus high availability, ITNM & Impact
• Built custom Dashboards for Unix on Net cool
• Network discovery, map topology, event list that centralized network fault management for major ISP in Kurdistan.
• Maintained Cisco router, Huawei, Ericson, Alcatel through ITNM
• Configuration Netcool/omnibus various probes “failover” and TEPs web GUI for Tivoli/omnibus and ITNM.
• Led technical team & provide project management in Confidential Tivoli Netcool/Omnibus solution for Major ministry
• Led technical team in Microsoft infrastructure Installation &upgrading project for Major Telecom Company
• Led the technical integration project between various Confidential Tivoli Omnibus, TSRM, ITM, &TBSM for major ISP
• Implementation of Confidential Tivoli storage manager for different company in Lebanon & GCC region.
• Implementation of security and identity solution using TIM & TAM “SSO” in different project in Lebanon.
• L3/support coordinates, prioritize, assign and fix problem for Tivoli Netcool/omnibus, ITNM, Impact, ITM, and TSM.

IT Manager,

Confidential

Responsibilities:

• Managed IT Infrastructure servers.
• Planned& designed internal site network through new installation & configuration of Microsoft Windows server.
• Led the Implementation team for AD, DC, Exchange Server 2007, GFI and ISA 2006.
• Led the Pastel Implementation & development team.
• Ensure Functionality and quality assurance of in accordance with the business requirements.

TECHNICAL SKILLS

• O perating System: Linux, Unix, Solaris, AIX, Windows Server 2008/2012 with corresponding command lines
• Backup solutions: Confidential Tivoli Storage Manager “TSM”
• Network management tools: ITNM, HP NNMi,
• Event management tools: Confidential Net cool/Omnibus, Impact, HP-OMI, NNMi, SCOM 2012, BMC-Patrol/BEM
• Security Tools: TIM, Confidential Q Radar SIEM: Log Manager
• Project Management: MPP, Agile
• Database: DB2, SQL
• Scripting: Perl script.
• Ticketing system: SM7, TSRM, SCCD
• IT Strategy and Process Analysis
• IT Integration and Migration
• Team Management
• Confidential Tivoli Netcool Omnibus
• Confidential
• Tivoli Endpoint Manager
• Tivoli Monitoring +ITCAM
• Confidential
• Tivoli WebGUI + Confidential
• JAZZ-SM Dashboard
• Confidential
• Tivoli Business Service Manager
• Confidential Tivoli Impact
• Confidential
• Tivoli Network Manager
• Confidential Tivoli Net cool/ Probes and Gateway Integration
• HP Operation Manager-i
• BMC Patrol and BEM
• Microsoft System Center OM/CM
• Confidential BlueCare