confidential

Analytical, service-focused, and motivated system/network administrator with history of delivering first-class customer service accomplished in information assurance, network/system administration, and desktop support. Optimize network performance and up time through expert maintenance and administration of hardware, software, peripherals, user accounts, and security protocols. Adaptive team player with excellent communication and collaborative talents interface easily with customers and technicians to rapidly diagnose and resolve challenging technical problems.

Core competencies include:

• Network Deployment Maintenance
• Policy Procedure Development
• Data System Security Protocols
• Software Installation Configuration
• 21 year Army Veteran Excellent team player
• Help Desk Operations Customer Support
• Troubleshooting Problem Resolution
• End-User Staff Technical Training

WORK EXPERIENCE

Information Systems Technician Warrant Officer

confidential

Responsibilities:

• Supervised and managed IT systems and equipment and personnel.
• Advised commanders and staff officers of the status of assigned systems and services.
• Planned, installed, administered, managed, maintained, integrates, secures, and troubleshoot information systems and services.
• Supervised and oversaw the planning and implementation of proprietary GOTS information systems.
• Assessed and implemented information assurance and computer network defense measures.
• Managed life cycle program of automated information systems.
• Supervised and oversaw the implementation and use of electronic encryption keys on Type 1 inline encryptors.
• Ensured compliance with operational, administrative, and physical security requirements for government classified material.
• Managed the training of personnel on the planning, installation, administration, management, maintenance, operation, integration, servicing, securing, and troubleshooting of information systems and services.
• Developed policy recommendations and provides technical guidance and advice to commanders and staffs on the management and operation of information systems and services at various levels of command.

Skills Used:

• Cisco Routers and Switches
• VOIP
• Cisco ASA Firewall Security
• Microsoft Active Directory
• Microsoft Server 2008R2 domain controllers
• Microsoft SQL Server 2008
• Microsoft SharePoint 2010
• Microsoft Exchange Server 2010
• Microsoft Systems Center Configuration Manager 2007
• VMWare ESXi 5.0 and vSphere solutions
• Information Assurance

Network Engineer

confidential

Responsibilities:

• Deployment of routers, switches, servers, and uninterrupted power supplies for a Top Secret classified network.
• Responsible for design, configuration, and documentation of IPv4 address space, switch and router configurations, and network documentation.
• Traveled to remote sites, deployed routers, switches, and server equipment at the customer site. De-rack existing equipment and bring new equipment online.
• Configure read-only and writable domain controllers, file and print servers, video teleconferencing equipment, plotters and printers for operation on newly installed network.
• Create and manage Active Directory objects within the domain and site Organization Unit OU .
• Image user workstations from bare metal using Windows 7 operating system. Troubleshoot aging hardware and repair as necessary.
• Accomplishments:
• Deployed cumulatively 25 Dell domain controller and file/print servers 26 Cisco routers, 17 Cisco switches 21 Uninterrupted Power Supplies successfully and with minimal interruption to customer operations and end users.
• Efficiency of deployment and program management resulted in site deployments costs under budget and on-time.

Skills Used:

• Active Directory management
• Server deployments with Windows Server 2008R2 operating system
• Cisco 3900, 3800, 2900, 2800 series routers
• Cisco 3750, 4507 series switches
• Multi-mode fiber optic cabling and patching

System Administrator Master Sergeant E

confidential

Responsibilities:

• Performed administration of user and computer accounts in Active Directory.
• Maintained Command Post of the Future CPOF in a closed-network training environment using all ESX 4.0 and VMware software solutions consisting of 20 virtual servers.
• Knowledge of, and skill in applying a wide variety of applications, operating systems, protocols, and equipment used in the network environment.
• Configured desktop workstations and networking hardware to operate in a classified, closed-network, training environment.
• Configured and monitored file and print servers for optimum efficiency.
• Perform NTFS and role based access security permissions on file servers.
• Ensured all government systems and users complied with DoD and Army Information Assurance regulations and policies.
• Participate in organizational planning and policy development, and deliver user technical training and support.
• Troubleshoot PKI hardware and software within the network.
• Provide expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues.
• Accomplishments:
• Maintained high level of responsibility as one of two DoD 8570.01-M Information Assurance Technical Level 2 System Administrators in the organization.
• Provided expert network and desktop support for 560 users.
• Performed two email system migrations, multiple file server data migrations, and a domain migration for all users.

Skills Used:

• Active Directory management.
• Configuration and monitoring Windows Server 2003, 2008, XP and Vista operating systems.
• Configuration and troubleshooting of plotters and printers.
• IPv4 addressing and DHCP configuration.
• Troubleshoot network performance and provide solutions to network infrastructure team.
• Manage permissions on file shares.

Help Desk / Communications Manager Master Sergeant E-8

confidential

Responsibilities:

• Provided support by telephone and email for end users regarding issues with client machines, user accounts, security policies and applications on Department of Defense networks.
• Advised senior leadership on application of technology and security, playing integral role as the only IT and communications support for entire the organization of 130 users.
• Provided subject matter expertise for all IT and radio projects.
• Repaired equipment using manufacturers' warranty support.
• Developed IT asset tracking system for lifecycle replacement.
• Experience with account creation and management, permissions, group and security policies, file share management, software installation, and disaster recovery.
• Prepared oral and written reports for management.
• Used automated trouble ticket system for problem management and auditing.
• Installed Operating System images from a master image using hard drive cloning machines, Symantec Ghost imaging software, and network distribution systems SCCM .
• Ensured users and information systems complied with DoD and Army Information Assurance regulation and policies.
• Created logical and physical network diagrams to ease in troubleshooting and future expansion.
• Troubleshooting technical issues with BIOS, operating system, and installed software.
• Delivered staff assistance and training that boosted user knowledge, increased efficiency, and lowering number of help desk calls by 50 .
• Developed software based training tracking database for providing metrics to management enabling them to make command decisions.
• Accomplishments:
• Regularly sought after by both peers and superiors to tackle challenging IT projects.
• Served as sole member of IT and communications staff section for 6 years.
• Skills Used:
• Active Directory management
• Windows XP and Vista operating systems
• Telephone, and Motorola radio support
• Help Desk troubleshooting, resolution, and tracking
• Advice and support to management for operational decision-making

Senior M1 Abrams Tank Mechanic Staff Sergeant E

confidential

• Excelled as senior tank mechanic in a 110-member organization.
• Trained and led five-member team performing scheduled and unscheduled maintenance on assigned M1 Abrams battle tanks.
• Maintained equipment operational readiness rate in excess of 90 during tenure.
• Used management techniques with task delegation to maximize team efficiency.
• Operated routinely without supervision and always accomplished any task assigned.
• Utilized diagnostic equipment and schematic diagrams to troubleshoot mechanical, hydraulic and electrical problems.
• Analyzed faults and identified trends, and compiled reports for briefing senior management.
• Lead vehicle recovery team for the organization with a 3 man crew.
• Garnered numerous awards for outstanding performance in the field, along with awards for achieving highest operational readiness rates.
• Maintained 100 accountability for hundreds of thousands of dollars in equipment.
• Played integral role in revising semi-annual and annual service processes, boosting department efficiency by 50 .
• Maintained impeccable safety record during recovery operations with no damage to personnel of equipment.
• Cisco Routing and Switching Cisco IOS upgrade Fiber Optic and Copper Cabling techniques Windows Server 2003 Windows Server 2008R2 Windows 7 Windows Vista Windows XP Office 2003, 2007, 2010
• Symantec Ghost 11.0 Remedy Action Request System Computer Associates Unicenter ticketing system
• Dame Ware NT Utilities and Mini Remote Control MOSS 2007 and WSS 2007 Microsoft Management Console Remote Desktop General Dynamics KG-175D Taclane Building and repairing Intel and AMD based PC's and laptops CPU upgrade/installation Memory upgrade/installation Hard drive upgrade/ installation Video card upgrade/installation Power supply upgrade/installation CD/DVD upgrade/installation
• Motherboard upgrade/installation RAID drive upgrade/installation

Commendations:

Meritorious Service Medal 1 Army Commendation Medal 3 Army Achievement Medal 8