OBJECTIVE: To join a world class team that will benefit from my skills and challenge me to promote growth and knowledge while working with storage technologies.

TRAINING: EMC SYMMETRIX/VMAX, VNX2/Clariion, FMA, Centera, NetApp Data Ontap, Brocade and Cisco Fiber Director Switches, IBM SVC, IBM Storage, RecoverPoint, VPLEX.

confidential

Storage Engineer

• Architect and design storage infrastructure solutions.
• Design and maintain Replication technologies to meet business disaster recovery objectives. Maintain and Administer over 2 PB of data across multiple sites.
• Manage and implement change controls for upgrades to existing infrastructure.
• Assist with the design and implementation of storage requirements for business solutions. Plan and implement retirement of aging storage hardware.
• Maintain and Administer NAS infrastructure including replication of volumes for disaster recovery. Maintain and Administer Centera CAS Infrastructure.
• Provide 24x7 incident management support.

confidential

• Manage NAS file system, virtual datamovers, replication across remote datacenters, and deduplication implementation.
• Management and implementation of file management appliance for file archiving. Manage storage provisioning for all needed projects.
• Provision and manage Centera Archiving Storage Array.
• File Migration Projects.
• Storage technologies refresh management.
• HP Dataprotector Backup software implementation and management.

Storage Services Lead - Network Operations Center

• Maintain operations of Enterprise Storage infrastructure for all COI's across diverse storage platforms EMC and NetApp .
• Manage SAN fabric switches brocade and cisco . Storage provisioning for all needed projects.
• Provide guidance and technical direction to members of the Storage team. Experience with ECC and Replication Manager Application.

Enterprise Operations Manager - Network Operations Center

• Manage operations across all of NMCI to include both USN and USMC COI's.
• Manage a diverse team across 4 Regional Network Operations Centers with distinct disciplines, including Windows Infrastructure, Exchange, Network Monitoring and Storage.
• Manage teams that support the resolution of operational outages.
• Work with team managers to improve outage resolution times as well as proactively work towards the prevention of outages by following all maintenance approved procedures.

Enterprise Infrastructure Manager - Network Operations Center

• Manage operations of Enterprise Windows Infrastructure across all of NMCI to include both USN and USMC COI's.
• Manage a diverse team across 4 Regional Network Operations Centers with distinct disciplines, including User, System and Web Administration.
• Provide guidance and technical direction as needed to team in order to maintain level of service and minimize operational outages.
• Coordination of implementation of security patching on all Windows based servers.

Enterprise Windows Systems Administrator / Supervisor - Network Operations Center

• Technical Supervisor for enterprise Windows User Administrator team across 3 regional NOC's. Lead a team of 10 User Administrators on daily operations.
• Coordinate consolidation of user and computer domain migrations.
• Provide Tier 4 level support at enterprise level, including internal and external users.

Windows Systems Administrator - Network Operations Center

• Manage users and computer objects in an enterprise level Active Directory network 300K Users Create and administer security groups to manage network resources.
• Handle escalation of advanced Citrix account issues not resolved by helpdesk.
• Create and upgrade administrative accounts in an unclassified and classified enterprise network 2000 Administrators .
• Provide Tier 3 level of support to helpdesk and onsite technicians.
• Assist in providing Citrix solutions for Application Hosting and NMCI Citrix Environment.

Enterprise Duty Lead - Request Operations Center

• Manage operations and resource allocation across the enterprise. Communicate issues that may impact operations or the client. Allocation of resources i.e. delegation of special project .
• Monitor helpdesk resource bandwidth from a global perspective using CentreVu Monitoring software. Ensure adequate staffing of agents to capture all calls offered.
• Act as primary point of contact with other areas of Operational Support.

Area Lead - Request Operations Center

• Monitor correct AUX codes and compliance to correct thresholds.
• Act as escalation point for Zone Leads pertaining to behavioral/discipline problems Monitors FCR SLA for Area.
• Identify agents who are absent and report multiple offenders in Area Lead Report.
• Identify and bring focus to password reset tickets and any other tickets that are SLA impacting. Insure that each zone has adequate lead coverage and report zone lead performance issues to Duty Managers.

Helpdesk Tier II Technical Lead / Floor Support Request Operations Center

• Assist Tier 1 Helpdesk Agents with advance troubleshooting and ticket escalation. Administration of file servers and roaming profile issues for customers.
• Provide coaching to Tier 1 Agents to improve technical knowledge and performance. Assist Shift Leads in zone management.
• Administrative follow up of Agents when required by Shift Lead.
• Client Side Configuration and troubleshooting of Citrix users connecting via Legacy Network thru Web Client.

Helpdesk Tier I Technician / Email Support Team Request Operations Center

• Domain Administration.
• Troubleshoot network related issues i.e. email and network connectivity and Windows 2000 software problems.
• Troubleshoot various software applications, including legacy Navy applications. Provide end-to-end resolution of technical problems to customers via email.