Experienced IT Professional - Lead by Example - Overachiever

• Skilled IT professional possessing over 10 years of experience in the design, security, implementation, and administration of Servers, LAN and WAN technologies, Information Security standards, and IT Management.
• Focused on customer service, quality of work, and timely resolution of incidents. Determined and resourceful problem solver.
• Strength in Project management by communicating goals and progress to the team and customers. Enthusiastically pursue new solutions to provide better service while keeping business data secure

Professional Experience

confidential

Security Engineer

• institutions throughout the Confidenial by assisting them with their security compliance obligations such as with firewall and intrusion prevention services, security assessments, vulnerability testing, endpoint and mobile protection, email security and encryption and identity theft/anti-phishing services, network monitoring and change management..
• Respond to and resolve security change requests and technical issues.
• Support Platforms: Cisco ASA 5500 Series, Cisco VPN and Anyconnect, Cisco Switches, Cisco Ironport, IBM Proventia IPS Intrusion Prevention Systems , Barracuda Webfilters, ZixCorp Email Encryption Services, RSA SecurID, Solarwinds NCM
• Setting up temporary but secure solutions such as Site-to-Site VPN connections over 4G wireless enabled routers
• Collecting and providing data needed to satisfy audits for compliance.
• Provide direction and implementation for solutions such as highly available internet access, Exchange server migrations, branch access, network performance monitoring, and centralized management
• Migrations from Microsoft ISA server to Cisco ASA 5500 series appliances. Participated in an on-call rotation.
• Keeping detailed change management, documentation, and Visio diagrams.

confidential

Senior Systems Engineer / Engineer III

• For over 15 years, ANC has been providing IT solutions to clients in the SMB and education markets. These services are designed to proactively manage an organization's IT assets - from infrastructure to data security and beyond.
• Responsibilities included keeping customers and management completely updated on action item and project status.
• Complete migration of school districts from Novel to Microsoft.
• Building solutions for automated OS deployment using the MDT or System Center Configuration Manager.
• Systems management via VB scripting and PowerShell delivered via Group Policy or SCCM. Designing, Planning, and Implementing System Center Configuration Manager 2012 based
• solutions for unattended software deployment, mobile device management, patch management, AppLocker for software whitelisting, scheduling workstation maintenance, user device software targeting, and use of deeplinking for controlling access to Windows 8 style apps.
• Quickly respond to emergencies and outages. Bringing the services and/or systems back online as quickly as possible
• P2V and V2V migrations between mainly VMware and Hyper-V platforms. Inventory and assessment of customer equipment and configurations
• Being the sales teams eyes while on site. Feeding them suggestions based on conversation
• with the customers and when we see single point of failures or warning lights.

confidential

Systems Engineer III

• VC3 is a IT Services company that specializes in Full Management and Support of Customers IT environments, Cloud-based desktop solutions built on Citrix's solutions, and IT and Security Assessments
• Being the primary engineer for multiple customer environments. This includes being the main engineer to resolve incidents and address service requests, performing and managing the maintenance and updates to the customers workstations, servers, storage, and network equipment, implementing new servers and software, creating and maintaining system backups, and creating/updating documentation
• Customer Snapshot: Small to Medium size businesses and municipalities. The vast majority of my customer's infrastructures were Dell Servers running ESXi, Virtual Machines running Windows Server 2008 R2, connected with Cisco Catalyst Switches, and behind Cisco ASA firewall/vpn endpoint device. Several of my customers also included VMware vCenter and either EqualLogic or EMC iSCSI SAN storage. A growing number of customer's infrastructure was hosted at VC3 and was accessed by thin clients or workstations connecting to Citrix XenApp servers.

Additional Responsibilities:

• Being the primary technical lead on IT Assessments The IT Assessments were done at the customer's site by myself and usually a more junior engineer. These were full hardware and software audits of a company/municipality's it assets and interworking's. This included workstations, printers, servers, network equipment, policies and procedures, backup and disaster recovery configuration and planning, security measures physical and software/hardware based , and recommendations and options on addressing any issues found.
• Identifying and automating like tasks across multiple customers to decrease time spent on maintenance via scripting VBS and Powershell .
• Migrating physical servers to virtual machines P2V as part of Server Consolidation projects. Sometimes this included migrating Virtual Machines to different Virtual Machines V2V .
• Scheduling and coordinating updates, service request, hardware installation with multiple customers, vendors and other staff.
• Traveling to VC3's remote offices in GA and NC to provide support for customers serviced from that office and also work on projects and deployments of locally serviced customers.
• Be an escalation point for other engineers and provide assistance or take the lead on customer support incidents or service requests.
• Participate in a weekly rotation of on-call. Fielding all urgent support requests and addressing monitoring system alerts from 6pm till 7am the next day and all day Saturday and Sunday while still working normal business hours of 8-5pm.

confidential

Senior Systems Engineer

• Infinity Business Group, a company that develops electronic payment solutions and performs recovery of bad NSF checks for banks, merchants, and school districts across the US.
• Established a robust infrastructure to handle the enterprise's rapid growth and expansion. Worked directly with department leaders to engineer the systems in the best manner to address the issues limiting business potential. Project manager for all of the IT based initiatives. Implemented and enforced the IT systems many layers of security. Established, grew, and nurtured the relationships with vendors and contractors.
• Professionally installed, neatly cabled, and documented the cabinets, servers, switches, routers, and firewalls in the server rooms.
• Grew the IT infrastructure from a one office with 15 employees until eventually it was five securely connected offices in 4 states and 200 employees in a 6 month timeframe.
• Along with the five connected offices there were 3 remote users who connected in using Cisco ASA 5505's to setup VPN tunnels to our corporate offices. Provided mobile users a secure way to access internal resources by utilizing the Cisco VPN client and Cisco's AnyConnect VPN client.
• I migrated them from a shared web-hosting based e-mail service to an on-premise Exchange
• 2007 system which saved approximately 5000/year.
• Engineered and built a central call center and multiple smaller remote call centers. A Cisco VoIP solution was implemented to provide all call centers with reliability, flexibility, and expandability. This solution eliminates site to site long distance charges and provides essential services like call recording and reporting.
• Programmed all nine of the company's Cisco ASA's and ten Cisco Catalyst 3560 PoE switches. Managed two Cisco 2811 routers and helped maintain the Cisco CallManager, Unity, and IPCC Express servers.
• Planned and executed a P2V migration of all standalone physical servers in virtual servers.
• Reduced the company's cell phone costs by 1500/month while providing more functionality. Worked with employees and management to understand the business needs. Increased productivity and security by deploying Blackberry phones and Blackberry Enterprise Server with encryption and remote-wipe functionality.
• Managed all of the IT challenges associated with three complete office building relocations and the construction/renovation of two corporate headquarters, and a 20,000-square-foot call center. Challenges such as establishing and/or moving telecom circuits, cabling and having the cabling certified, having the sensitive IT equipment physically moved, and planning for downtime or temporarily redirecting the data flows.

confidential

Network Engineer / Lead Tech

• MCM Network Systems is a locally owned and operated IT service, support, and consulting company. The company services hundreds of businesses covering a wide array of industries.
• Supporting over 70 business's offices. Duties covered a gamut of disciplines, from running cable to setting up racks and server to designing complete IT solutions. Managed a staff of 4 technicians. Setup numerous Active Directory domains, Exchange servers, file and print servers, VPN connections between multiple locations, remote user VPN access, and managing the network and computer based security systems.
• Overhauled the corporate office of a large local trucking company, giving them the reliability needed to keep their trucks on the road.
• Accelerated business for one of the largest local plumbing company's by engineering a new system for them. New servers, desktops, firewall, and developing a remote access solution to allow telecommuting.
• Provided systems and support for an entire group of cardiologists. The cardiologists were so impressed with the work and skill in which we supported their offices, most of them also chose us to provide home systems and setup/support them.