PROFESSIONAL PROFILE

A Systems Engineer/Administrator with 18 years professional experience. Extensive knowledge of LAN/WAN networking, servers, workstations, operating systems, and applications. Experience in hardware installation, configuration, maintenance, and troubleshooting and documentation. Strong communication skills facilitate top-level user support, training, and the ability to lead teams in installations and configurations in large volume environments and multiple sites. Self managed with the capacity to work as a team member, team leader or independently with equal effectiveness. Ability to work in a fast-paced, multi-tasking environment while working toward and achieving desired goals.

TECHNICAL SKILLS:

• MCSE, MCP, CCNA
• Windows Server Windows NT, 2000, 2003, 2008 2012
• VMware vSphere 3.x,4.x,5.x MS Hyper-V and Citrix XenServer
• Cisco, SonicWALL and Sophos firewalls, HP and Cisco switches and VLAN configuration
• Citrix Xenapp 4.x,5.x,6.5
• Exchange Server 2003,2007,2010 and Share Point 2007,2010,2013
• Active Directory, MS SQL, DNS, DHCP,GPO, WINS, IIS
• Dell EqualLogic, Nimble and HP SANs, NAS, backup systems and enterprise Antivirus.
• Experience on Dell and HP server hardware, iSCSI troubleshooting and maintenance

PorfessionaL Experience

Confidential

Sr System

• Provides system maintenance and support for over 2500 users in a Windows 2003/2008/2012 environment and supporting over 60 servers.
• Managed Desktop Support and Helpdesk support staff.
• Responsible for installation, maintenance and support for 40 remote VPN sites.
• Deployment of Citrix Xenapp server to improve access for the mobile workforce.
• Designed and implemented VMware ESX 5.5 and vCenter globally, and migrated 60 Citrix XenServer VMs to ESXi hosts.
• Created and Implement a DR Plan to replicate business critical VMs offsite using using Veeam.
• Replace Sophos UTM firewalls with Sonicwall NSA Firewalls at 50 sites.
• Responsible for over 100 IPsec Site to Site VPN tunnels to 80 sites.
• Extended network from a single subnet to multiple VLANs to segment traffic between servers, desktop, surveillance system and network management.
• Managing Active Directory, making changes to group policy, site replication, adding domain controllers to new sites, making changes where appropriate to DFS, DHCP, DNS, logon scripts, permissions. Upgraded domain from 2003 to 2008 R2 for 2000 users.
• Works with vendors and contractors for various IT business needs.
• Price, evaluate and procure servers, PC's, networking equipment, printers, and software.
• Proactive maintenance, analysis, design, development and documentation through a combination of scheduled onsite and remote work.
• Setup and Configured Whats Up Gold Monitoring Software. Setup to monitor network server and database performance and availability.
• Perform after hours support duties to sustain networking systems and service levels 24/7/365.

Confidential

Sr. Systems Engineer

• Provides system support for over 300 users in a Windows 2003/2008 environment and supporting over 40 servers
• Manager of Desktop Support team.
• Designed and implemented upgrade strategy for Exchange 2003 to 2010 migration.
• Created redundancy solutions for Windows AD 2003 domain controllers, Exchange databases, DHCP servers, file servers and print servers.
• Created AD group policies and logon scripts using VBS and Bat files.
• Designed and implemented upgrade strategy for Exchange 2003 to 2010 migration.
• Moved users Outlook PST files off local PC to a Microsoft Exchange 1010 mail archive solution to keep email secure and protect against loss of emails in personal folders.
• Implemented BES Server 4.6 to BES Express 5 migration.
• Managed and upgraded XenCenter servers from 3 to 7 hosts and added 17 additional virtual servers. Also implemented high availability and load balancing features.
• Implemented and administered remote access using Citrix XenApp 6, Microsoft Remote App Services and Cisco VPNS.
• Upgraded backup software to Symantec Backup Exec 2010 and created scheduled backups on all SQL, Exchange, File servers
• Backup strategy/implementation with Symantec Backup EXEC 2010, NTBACKUP and Batch files using Robocopy.
• Setup and Configured Whats Up Gold Monitoring Software. Setup to monitor network server and database performance and availability.
• Implementation of enterprise antivirus setup and administration with Symantec Endpoint.
• Installed and administered Websense Web Security v7 software.
• Troubleshoot all aspects of desktop support including hands on fixes and maintenance at the desktop level, including installing and upgrading software, installing hardware and configuring systems and applications.
• Redirected user's My Documents to a centralized file server.
• Created scripts to simplify user access to network resources.
• Lead IT team in upgrade implementation projects.

ProfessionaL Experience

Confidential

Systems Administrator

• Provided hardware/software support for a network of 50 Windows 2003 and 2008 servers.
• Provided support for over 300 users in a Vista/XP desktop/laptop environment Implementation and administration of File/Print servers, Domain Controllers, WINS servers, DHCP server, Exchange 2003/2007 servers and various application servers.
• Maintained a Cisco infrastructure consisting of Catalyst 4506 and 3550 series switches.
• Provided Cisco ASA firewall support and configuration changes.
• Responsible for the scheduling and monitoring of backups across multiple sites.
• Setup a VMWare environment to support remote access users.
• Setup Symantec Endpoint Security for desktops and servers.
• Installation of a Blackberry enterprise server and provided smart phone support.
• Setup a WSUS server for patch management for desktop and servers.
• Installation and support for Dell PowerEdge servers.
• Setup systems using Symantec Ghost to push images out to desktops and laptops.
• Responsible for creating and implementing GPO's for desktop customization.
• Provided PBX telephony support for a Nortel BCM 400 with VOIP and digital phones
• Provided documentation and procedures for other team members to follow.
• Administrator of network monitoring software such as What's Up Gold and Dell Open Manage.
• Constantly testing new hardware and software technologies.
• Implemented an internal Certificate Authority server.

Confidential

PC/Server Administrator

• Implementation and administration of File/Print servers, Domain Controllers, WINS servers, DHCP server, Microsoft Exchange 5.5/2003 servers and various application servers
• Responsible for administration and maintenance of over 50 Servers Enterprise wide 24/7.
• Responsible for installation, maintenance, and upgrading of Windows NT, 2000 and 2003 servers in a Data Center environment.
• Upgraded Exchange server 5.0 to 5.5 to 2003.
• Implemented and administered multiple Citrix MetaFrame Farms.
• Supervisor of Desktop Support.
• Upgraded and rolled out over 200 PC computers in the corporate offices, stores and warehouses.
• Responsible for the configuration and roll out of over 2200 Windows Based terminals and 700 network printers in 130 stores and 11 warehouses.
• Installed and administered Symantec Antivirus Enterprise 10.0, Symantec Web Security, and Symantec Mail Security 4.1 with Brightmail Antispam.
• Price, evaluate and procure servers, PC's, networking equipment, printers, and software.
• Supported and maintained corporate LAN and WAN Frame Relay.
• Resolved technical calls from associates in the corporate offices, stores, warehouses, and business partners as needed.
• Installed and administered GoodLink Messaging server and installed Good software to Treos and other smart phones.

Software Assurance Analyst/System Support Associate

• Software testing and documentation for the corporate retail system.
• Resolved software related calls from associates in the Home Office, stores, and warehouses.
• Migrated users from an IBM AS400 system to Windows NT Terminal Server.
• Technical Trainer Trained all Store management on MS Outlook, MS Word, MS Excel and Window 98.

Confidential

Programmer

• Programmed for Batch Data processes for Group 1 Software: EZ-Letter, Code 1, MW 210 List Conversion , CM30 Merge/Purge , Mail Stream Plus, and Sterling Software: QuikJob.
• Responsible for sorting and reformatting of data for large mailings 100,000 - 15 million to be processed into labels, self-mailers, postcards, magazines and envelope inserts.
• Primary contact for account executives on client-oriented projects.
• Responsible for working on multiple projects simultaneously.
• On call 24 hours for trouble-shooting in all projects