SUMMARY

• Over 6 years' experience working with Microsoft Active Directory.
• Administration of Cisco multilayer switched networks.
• Create/assign/modify switch configurations in a Layer 2/3 network.
• Experience with Microsoft Server 2008, Exchange Server 2010, routing, switching, firewalls, and other computer and network hardware a significant benefit.
• Experience with Solarwinds database tool for WAN/LAN connections IP Address Managerment, Network Performance Monitor, Swich port Mapper and IP Network Browser.
• Experience with VMware VSphere 5.
• Good knowledge of Security templates.
• Maintained an online server so as to manage the company's LAN via Internet from anywhere.

TECHNICAL SKILLS:

• Operating Systems: Windows 98, Windows 2k Professional, Windows XP, Windows Vista, Windows 7, CISCO IOS, Solarwinds Virtulization Manager, Solarwinds database tool for WAN/LAN connections IP Address Managerment, Network Performance Monitor, Swich port Mapper and IP Network Browser. Windows 2000 Server/Advance Server. Windows2003 Enterprise Edition. Windows server 2008 R2, VMware VSphere 5, EMC Avamar Backup Grid
• Networking: LAN/WAN, DHCP, DNS, WINS, TCP/IP, IPX-SPX, HOSTS, SNMP, SMTP, VPN, POP3, NetBEUI, ICMP, NAT, RIP, IGRP, TFTP, FTP, TELNET, Ethernet.
• Servers: DHCP, DNS Servers, VMware Virtualization software, Windows RRAS, NAT, IP Routing, DFS, FTP, IPsec, Certificate Authority, VPN, Internet Information Server, Active Directory Services
• Routers: Cisco 28xx, 29xx, 45xx, 38xx, 65xx

pecialist - WAN Support

• Provide countywide support for Internet connectivity and server admistration. Manage county filtering appliances both for internet and SPAM. Manage all Cisco devices both local and district. Manage, monitor and troubleshoot wired and wireless network throughout the WISD campus and fiber connected buildings. Perform network
• monitoring, configuration and troubleshooting for Cisco 28xx, 29xx, 45xx, 38xx, 65xx routers and Catalyst layer 2 and layer 3 switches.
• Maintain all objects in Active Directory, DNS and DHCP zones Manage LAN WAN connectivity.
• Setup and Troubleshoot all Cisco routers, switches and HP ProCurve switches, HP Interconnect switches on HP SAN Chassis.
• Manage VMware VSphere 5.
• Manage solarwinds database tool for WAN/LAN connections.
• Setup and manage Cisco wireless networksWLC, WCS, LWAPP
• Setup and assign ip address schemes for VLAN's.
• Manage and Update critical WAN router backups and network documentation Manage and maintain remote connectiviy for vedors and staff.
• Setup, configure and maintain Vlans and ACL'S.
• Use of tools for testing Ethernet jacks and patch cables.
• Assist local district Technicians in troubleshooting network connectivity issues.
• Troubleshoot Cisco firewall devices such as ASA 5540's in Stateful Failover
• Mode.
• Demonstrated experience with Network Security infrastructure methods and protocols.
• In depth knowledge of LAN protocols Gigabit Ethernet, Fast Ethernet, Ethernet, VLANs and Private VLANs, Layer 2 and 3 switches, and 802.1Q trunking, LACP EtherChannel Trunks.
• In depth knowledge of ip traffic analysis and experience with a packet level analyzers Wireshark, Observer, etc.
• Knowledge of Packetshaping and bandwidth analysis, Exinda and/or Packeteer/BluCoat.
• In depth knowledge of IP Address Management IPAM , VLAN Subnetting and Router ACLs.
• In depth knowledge of Linux server setups and syslogs.
• The ability to review and analyze switch/router/firewall logs and syslogs.
• Ability to troubleshoot Routing protocols such as Cisco standards EIGRP/OSPF . Demonstrates excellent customer service skills.
• Demonstrates good communication skills in working with other tech staff both local and external.
• Provides backup to WAN Manager.
• Rotating on-call 24/7 WAN/LAN support.
• Regular, predictable attendance, may be required to carry blackberry devices for on-call support and reachability when in the field.
• Up to 25 travel throughout the year to various locations within the county for DSL/VPN/VLAN and Wireless Support of networks directly and indirectly connected to the WISD Backbone.

confidential

Network Engineer

Responsibilities:

• Provide global network support inclusive of provisioning, administration, and operational support. Monitor network elements and systems that make up the Dana global network including WAN, LAN, and WLAN devices.
• The position is responsible for the implementation of methods, procedures, and practices used for installation, maintenance, augmentation and repair of network elements and supporting infrastructure. This includes security, monitoring, disaster recovery, MACD, trouble ticketing, change management, inventory and design documentation.
• Using NMS tools, the Network Engineer is expected to identify, isolate, and resolve events that may occur in all components of the network, clearly documenting each event and actions taken in the trouble ticketing system.
• Responsible for timely repair coordination, event notifications, and escalations, related to network outages, impairments or maintenance activities.
• Open tickets with and coordinates repair efforts with 3rd party providers.

confidential

Network Analyst

Responsible for design, implementation, and support of LAN/WAN and WLAN for all NASC Network services. Performs device configurations, internal operating system upgrades, and software upgrades and deploys network devices including but not limited to routers, switches, load balancers, and firewalls. Assists with troubleshooting circuit equipment and all other network issues. Will also perform the responsibilities of a Network Analyst II.

MAJOR DUTIES/RESPONSIBILITIES

• Perform configuration of Cisco Call Manager, Cisco Unity, and systems as needed for proper call flow, routing and VoIP operation.
• Works with the project management team in planning, designing, and implementing new LAN/WAN technology solutions AND upgrading existing LAN/WAN based on the delivery specifications.
• Performs project needs analysis, researching and selecting appropriate hardware/software, configuring and installing network equipment, and documenting the network.
• Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.
• Troubleshoots and resolves complex network infrastructure issues - handles escalations from the NASC Service Desk and Network Analyst Iteam.
• Provides technical assistance to the NASC Service Desk.
• Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.
• Maintains network services documentation.
• Documents and updates Network Administration processes and procedures.
• Creates and delivers training material for the NASC Service Desk, FSA's, and
• Network Analyst I team members.
• Completes network change requests in accordance with NASC and I O Change Management processes.
• Maintains network lab and equipment inventory.
• Maintain and support the Wide Area Network WAN and voice over IP VoIP systems.
• Follows documented network services processes and procedures - identifies gaps in processes or documentation and suggests improvements.

confidential

Admin and Technical Specialist

• Provide countywide support for Internet connectivity and server admistration. Manage county filtering appliances both for internet and SPAM. Manage all Cisco devices both local and district. Manage, monitor and troubleshoot wired and wireless network throughout the WISD campus and fiber connected buildings. Perform network monitoring, configuration and troubleshooting for Cisco 28xx, 29xx, 45xx, 38xx, 65xx routers and Catalyst layer 2 and layer 3 switches.
• Maintain all objects in Active Directory, DNS and DHCP zones Manage LAN WAN connectivity.
• Setup and Troubleshoot all Cisco routers, switches and HP ProCurve switches, HP Interconnect switches on HP SAN Chassis.
• Manage VMware VSphere 5.
• Manage solarwinds database tool for WAN/LAN connections.
• Setup and manage Cisco wireless networks WLC, WCS, LWAPP Setup and assign ip address schemes for VLAN's.
• Manage and Update critical WAN router backups and network documentation Manage and maintain remote connectiviy for vedors and staff.
• Setup, configure and maintain Vlans and ACL'S.
• Use of tools for testing Ethernet jacks and patch cables.
• Assist local district Technicians in troubleshooting network connectivity issues.
• Troubleshoot Cisco firewall devices such as ASA 5540's in Stateful Failover
• Mode.
• Demonstrated experience with Network Security infrastructure methods and protocols.
• In depth knowledge of LAN protocols Gigabit Ethernet, Fast Ethernet, Ethernet, VLANs and Private VLANs, Layer 2 and 3 switches, and 802.1Q trunking, LACP EtherChannel Trunks.
• In depth knowledge of ip traffic analysis and experience with a packet level analyzers Wireshark, Observer, etc.
• Knowledge of Packetshaping and bandwidth analysis, Exinda and/or Packeteer/BluCoat.
• In depth knowledge of IP Address Management IPAM , VLAN Subnetting and Router ACLs.
• In depth knowledge of Linux server setups and syslogs.
• The ability to review and analyze switch/router/firewall logs and syslogs.
• Ability to troubleshoot Routing protocols such as Cisco standards EIGRP/OSPF . Demonstrates excellent customer service skills.
• Demonstrates good communication skills in working with other tech staff both local and external.
• Provides backup to WAN Manager.
• Rotating on-call 24/7 WAN/LAN support.
• Regular, predictable attendance, may be required to carry blackberry devices for on-call support and reachability when in the field.
• Up to 25 travel throughout the year to various locations within the county for DSL/VPN/VLAN and Wireless Support of networks directly and indirectly connected to the WISD Backbone.

confidential

Admin and Technical Specialist

• Maintain all objects in Active Directory, DNS and DHCP zones. Manage LAN WAN connectivity.
• Setup and Troubleshoot all Cisco routers, switches and HP ProCurve switches, HP Interconnect switches on HP SAN Chassis.
• Setup and manage Cisco wireless networksWLC, WCS, LWAPP.
• Setup and assign ip address schemes for VLAN's.
• Ability to use tools for testing Ethernet jacks and patch cables.
• Assist other Techs in troubleshooting network connectivity issues.
• Ability to troubleshoot Cisco firewall devices such as ASA 5540's in Stateful
• Failover Mode.
• Manage EMC Avamar Backup Grid.
• Manage solarwinds database tool for WAN/LAN connections. Manage Solarwinds Virtulization Manager.
• Experience with Solarwinds CatTools, Engineer's Toolset, IP Address Tracker, Kiwi Syslog Server, SFTP SCP Server, TFTP Server, Dell Bladecenter.
• Demonstrated experience with Network Security infrastructure methods and protocols.
• Private VLANs, Layer 2 and 3 switches, and 802.1Q Trunking, LACP EtherChannel Trunks
• In depth knowledge of IP traffic analysis and experience with a packet level analyzer Wireshark, Observer, etc.
• Knowledge of Packet shaping and bandwidth analysis, Exinda and/or Packeteer/BluCoat
• In depth knowledge of IP Address Management IPAM , VLAN Subnetting and Router ACLs
• The ability to review and analyze switch/router/firewall logs and syslogs

confidential

Technology Consultant

• Request Management Server Admin plans, coordinates, analyzes, and implements global non-Release RMDB requests.
• Functions:
• Reviewed and analyzed simple complex Request Management Data Base RMDB requests.
• Identified and validated existing Engineering Work Orders EWOs and/or QMS documentation for use in accomplishing the RMDB.
• Provided support to larger RMDB Project Teams as the SRM Subject Matter Expert SME .
• Identified pilot implementation candidates.
• Created, reviewd, and presented to the appropriate GM Change Approval Boards CABs GM Requests for Change RFCs / HP Enterprise Change Management ECM requests.
• Executed appropriate Engineering Work Orders EWOs and/or QMS documentation per the agreed upon project implementation schedule.
• Reviewed technical deliverables throughout the life of the project.
• Analyzed and recommended solutions as the Escalation contact for the IMAC team for any unresolved issues.
• Volunteered and assisted in performing scheduled global patching activities. Provided periodic, scheduled On Call support for emergency or unplanned
• requests e.g. site power shut downs .
• Participated in Requirement Reviews for new EWOs that apply to the Server-Storage-BUR SSB Center of Expertise CoE .
• Participated in Peer Reviews for new EWOs that apply to the Server-Storage-BUR SSB Center of Expertise CoE .
• Responsibilities:
• Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers' business needs and, consequently, for understanding customers' businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to
• HP's solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels or expense relief for internal project teams and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization's profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

confidential

Technical Support Specialist

Responsibilities:

• Supported Cisco VoIP phone system, Cisco routers, switches, QuickBooks Pro 2010, HP Thin clients, Windows Server 2008, MAC server, Projectors, Elmo and Smart Boards, Axis camera station, and Buffalo terastation.
• Telecommunications: PBX Voice mail, and peripheral devices.
• Good understanding of VMware virtualization software, Windows 7, Vista, XP, Windows 2003 Enterprise Edition and Windows server 2008 R2
• Experience withAdministration of Cisco multilayer switched networks:
• Experience with Create/assign/modify switch configurations in a Layer 2/3 network
• Working experience with Microsoft Office Professional Suite, Microsoft Outlook, Network: Ethernet, TCP/IP, IP, Sonic WALL NSA 4500.
• Experience configuring and testing Desktop systems provided problem resolutions for Desktop hardware, support, and trouble ticket processes.
• Ability to use Desktop standards and follow guidelines, as well as help others interpret policy.