SUMMARY

Seasoned IT professional with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure. Experienced in coordinating, negotiating and motivating outside vendors and off-shore resources in support of timelines and IT project deliverables. Perform well under stressful, time-sensitive conditions comfortable working independently or on a team. Recognized for dedication, critical thinking, and exceeding expectations.

WORK EXPERIENCE

• SOX Auditing
• Ensure to communicate SOX testing results to the appropriate authority.
• Document work as per established practices and SOX standards.
• Support audit activities sponsored by internal, retained, or external audit areas SOX .
• Prepared detailed findings for review with appropriate management.
• Detected operating deficiencies and proposed ways to remediate control failures. Deploy Winmagic diskdrive encryption.
• Implement Crashplan for client backup.
• Trained helpdesk
• Deploy and support Aruba workspace for the Sales team
• Administrator Microsoft Exchange 2010, AD, Sharepoint 2013, Windows 2010 2012 Servers, VMware, SAP, Lync and etc.
• Troubleshoot server hardware issue and work with Service Provider to facilitate repairs.
• Proactively monitor systems health and physically inspecting environment and utilizing provided tools such as SCOM, Accelops, Solarwinds, WhatsupGold, Barracuda, Fireeye and PRTG Network Monitor.
• Proven success working high priority tickets meet within SLA. Demonstrated strengths in rapidly diagnosing, trouble shooting and resolving client issues.
• Known for excellent problem-solving skills and patience in dealing with frustrated users. Configure Aruba RAP5, RAP109 device for remote users.
• IT Procurement
• Taking care of all IT accessories related purchases/software.
• Purchase related all responsibility on New Vendor Development, Price Negotiation with vendor, PO releasing and Material Delivery.
• Contact supplies to resolve missed deliveries, short shipments and pricing discrepancices.
• Delivering cost savings for the company.

confidential

• Planned servers move to new campus Data CenterWindows Admin for New Campus Program Consultant Project Management
• Migration timelines on applications move to Broomsfield, CO
• Communicated to all stakeholders on a weekly basis.
• Conducted weekly meetings to review tasks, risks/issues, etc.
• Completed tasks on time.
• Server strategies and consolidation planning.
• Worked with Windows Infrastructure and Operation teams on server inventory list
• Virtualized old servers
• Established documentation process.
• Provided day-to-day support and resolved issues by cases using helpdesk ticketing system. Managed and implemented New Citrix solution

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Senior EIS Windows Admin Operation Tech Lead

• Managed 15 team members on their daily operations and projects.
• Documented/deployed SOP's for operation hardware, patches, software such as backup, antivirus, etc.
• Established a blog for the team to share knowledge and documented solutions to prevent future issues.
• Collaborated with monitoring JEMS to make sure all servers were monitored and backed up when new Windows server was released.
• Established a blog for the team to share knowledge and documented solutions to prevent future issues. Implemented escalation policy and procedures based on the applications critical to the business.
• Consolidated most physical servers to VMware.
• Tracked and analyzed trends in Help Desk requests and generated statistical reports on a monthly basis.
• Managed SLA and reported weekly meeting to VP of IT with strategy on solutions to cut down SLA issues.
• Maintained IT equipment inventory, including asset and inventory management, recording and analysis of equipment costs to determine cost effectiveness of usage.
• Supported contracts and yearly budgets with various vendors such as HP, Microsoft, Citrix, Postini, Quest, etc and re-negotiated contracts to reduce cost.
• Conducted research to enhance products and service.
• Worked with the SOX internal/external auditing, including monitoring the activity of privileged users with high level access to the system to assure compliance. Submitted to the Change Control Board and built reporting and analysis on user access and login.
• Involved with Orion on Oracle CRM project by assisting with and resolving urgent request issues.
• Administrated ESX 3.5 VMWARE environment with more than 30 hosts and over 300 vm's, maintaining minimal downtime servers.
• Led 6-month Citrix 4.5 project by budgeting, planning, coordinating, and deploying Citrix.4.5 x 64 bit driven initiatives/solutions multiple farms.
• Responsible for over 1000 users as third-level support of 30 applications on Xenapps 4.5, troubleshooting and resolving end-users requests.
• Built and upgraded additional Citrix servers to the existing Farms. Administrated exchange 2003/2007 and eVault backup solution.
• Assisted desktop team with Outlook client issue and resolved when escalated.
• Provided on-call after hours support for P1 escalation process in a timely manner.
• Planned, managed, documented, and executed Netscreen Acquisition email migration. Completed 8-month project in 7 months.
• Deployed Blackberry Enterprise Server.

confidential

Senior System Administrator

• Managed and budgeted Blackberry and cellular phone services.
• Provided hardware and software installations, troubleshooting and break-fixing for Dell Compaq laptops desktops. Resolved problems with network or wireless hardware and configurations.
• Set up user accounts on Goodlink server and performed basic troubleshooting of handheld devices. Migrated First Class mail server to Exchange 2000 mail server.
• Deployed Goodlink Technology server.
• Installed local and network printers, routers, video projectors, scanners.Replaced toners as needed.
• Installed, configured and implemented Windows 2000/2003 Servers and Workstations throughout the corporation. Documented all the new/existing Windows/Exchange/Network changes procedure.
• Performed all upgrades, virus software, program and operating system software changes, system maintenance and support, desktop and laptop hardware changes. Set up wireless networks, process management, email support, and emergency readiness. Troubleshot hardware and software problems.
• Supported sales kickoff conference.
• Consistently received positive user feedbacks for excellent support and overall troubleshooting skill. Implemented MS Exchange 2000 Server and Active Directory.

confidential

System Engineer

• Performed ghosting, PC and application upgrades and installs, and new user set up.
• Troubleshoot problems and worked with telecom providers in ensuring high service levels.
• Performed day-to-day email account maintenance to include client install, global address list update, proxy address maintenance and general email troubleshooting/support.
• Conducted user training sessions on the use of Exchange/Outlook and Schedule to enhance general users' productivity. Configured remote email accounts through Microsoft RAS facility for mobile laptop users, utilizing knowledge of
• modem setup and company's analog network access.
• Completed documentation and training for all existing production systems.
• Supported Network Engineer in installing and configuring Cisco Router and Desktop Switches. Deployed GFI Fax server.
• Provided after-hours and weekend on-call support.