SUMMARY OF QUALIFICATIONS

Over thirteen years of extensive and diversified experience in the information technology industry with seven years in the telecommunications sector ranging from software engineer to program manager. Expertise includes application development in COBOL/DB2 as well as project management with strong emphasis on results oriented project tracking and oversight utilizing the full software development life cycle. I have worked as a COBOL/DB2 Lead Developer in the private sector at IBM MCI and Verizon.

TECHNICAL SKILLS

COBOL II CSP ISPF TSO/E JCL SYNCSORT ENDEVOR ON-LINE BATCH FILEAID

MICROFOCUS COBOL PANVALET LIBRARIAN SMARTTEST PL/SQL SQL DB2 QMF SPUFI MS OFFICE SUITE MS PROJECT ORACLE 10g JAVA C C UNIX HTML LOTUSNOTES VISIO CDF/CDP ABT WORKBENCH and SEI CMM LEVEL II PROCESSING ENVIRONMENT

PROFESSIONAL EXPERIENCE

confidential

Explain to clients the real estate listing and purchasing process. Understand client requirements for purchasing and selling a home. Advise clients step by step through the real estate process. Understand and determine the Client s needs and desires. Bring Seller s and Purchaser s together for the real estate transaction. Additional responsibilities include

• Provide maximum exposure through membership with MRIS Metropolitan Regional Information System .
• Develop present review and negotiate real estate contracts.
• Develop marketing plans and strategies to net customers a maximum return on their investments. Conduct comparative market analysis on what properties are selling for.
• Assist Clients and Customers with obtaining financing for the purchasing of property.
• Interface with Mortgage Broker Lender Appraiser Home Inspector and Title Company to coordinate efforts on the client s behalf.

confidential

Network Information Systems Site Supervisor September 2002 to April 2003

• An integral member of the School Management and Education Department teams in providing students with a quality educational experience.
• Principle Accountabilities included
• Managing a faculty staff of thirteen instructors and one lab assistant.
• Serving as liaison between the Executive Director Director of Education and campus staff maintaining open lines of communication regarding curriculum as well as class and student issues.
• Overseeing the day-to-day operations of the assigned campus and programs.
• Providing accurate and timely weekly reports as well as monitoring campus progress related to student outcomes.
• Providing input to the development of the department work plan on an annual basis and monitoring performance in reaching established goals.

confidential

Adjunct Professor July 2002 to October 2002

Principle Accountabilities included

Algebra Trigonometry Professor at the Radio Electronic Technology RETS campus for TESST College. Provided students with a solid foundation in algebra and trigonometry which enabled students to apply the basics to practical problems in other technical courses.

Prepared lesson plans developed tests and quizzes to evaluate students knowledge and understanding of the subject matter as well as mentored and tutored students on an as needs basis.

confidential

Virginia Program Manager February 1999 to June 2001

Information Technology Program Manager for E-commerce and Business Markets Program Management Office in a distributed processing environment using Unix Java PERL C C HTML and Oracle for web based applications. Managed high bandwidth internet data voice and video transmission requirements across end-to-end IT applications. Maintained required documentation and artifacts for all assigned projects. Developed and implemented mid to large size project schedules and project management plans based on customer business specifications while adhering to the Software Development Life Cycle. Program managed concurrent projects and resources within budgetary and schedule guidelines with weekly verbal and written communication to upper management.

Key accomplishments include

• Served as Program Manager for the Network Automated Call Distribution Center Project.
• Served as Program Manager for Qwest Control Production Support Program managed thirteen sub-projects in the areas of 1 Application Support 2 User Experience Application Network Server and Database Monitoring and Reporting 3 Application and Network Architecture 4 Capacity/Configuration Planning and Upgrades 5 CIS IT Operating Standards and Procedures.
• Promotion to Project Manager III in October 2000.
• Managed programs with as many as fifty resources. Managed five to eight software development teams from the analysis phase to software implementation.
• Implementation of the ATM and Frame Relay permanent virtual circuits as well as switch virtual circuits on product solutions across end to end IT applications.
• Ensured complete compliance of software development teams with the standard Comprehensive Delivery process.
• Developed and maintained project schedules for multiple releases in MS Project as well as ABT Workbench.
• Interfaced with Network Planning Network Operations Network Product Engineering Marketing and Sales System End Users Application Developers and Product Implementation to define network and business requirements for the internet data voice and video product offerings.
• Coordinated internal reviews of customer business requirements and system requirements for all impacted functional areas which included order entry provisioning customer fulfillment call record processing data record processing pricing cycle processing invoicing fraud traffic reporting and revenue reporting.
• Served as central point of contact to resolve action items and issues concerning business requirements and system requirements. Communicated complex technical requirements to non-technical personnel.
• Identified and tracked all action items issues alternatives and solutions throughout the software development process to completion for each project as well as risk management.
• Presented briefings to senior management officials on complex/controversialissues.

confidential

Lead Software Engineer September 1995 to January 1999

Project Leader of a 21 million dollar a month Public Phone Commissioning System. Expertise included leading critical COBOL and DB2 application development software programming efforts with focus on the full software development life cycle and project management. Communicated complex technical requirements and to Clients who were non-technical personnel. Key accomplishments include

Promotion to Project Leader after nine months of independently learning Commission Extraction application. Responsibilities included analyzing developing planning scheduling and testing the Payphone Commission Extract System application programs and processes.

Managed technical development staff of five members in the implementation of a Federal Communications Commission mandated system resulting in projected additional annual revenue of 93 million dollars for the Public Operator Services division. Lead the team in planning scheduling designing coding testing debugging and implementation of COBOL and DB2 programs according to detailed requirements. Provided coaching and training to junior level programmers.

Awarded a Certificate of Excellence in October 1997 and Director s Award in March 1998 for displaying accountability and performance excellence in meeting Payphone Legislative requirements and producing New England commission checks. Lead and provided quality customer service in the development and integration of software applications and interface systems to enable customers to successfully meet their business goals.

Interfaced with diverse external and internal stakeholders to resolve critical issues to successfully implement projects.

During post-merger served as Subject Matter Expert for the integration of Bell Atlantic and Nynex Per Call Compensation and Commissioning systems. Effort included integration of two independent systems into a single system due to the merger of Bell Atlantic and Nynex. Provided advice on devising solutions to a wide range of Information Technology issues. Earned Achievement Award for my role as Subject Matter Expert in the successful integration of Bell Atlantic and Nynex Payphone Commissioning Systems.

Implemented several process improvements to reduce processing times streamline the current process and make it easier to maintain and support the enhancements of software.

Conducted Software Code and JCL walkthroughs with project team members for accuracy.

Used Endeavor Software Change Manager to organize and control software management tasks associated with mainframe development.

Evaluated the effectiveness of installed applications and processes in the current operating environment. Provided advice on and devising solutions to a wide range of Information Technology issues. Identified key process improvements that required new requirements of software applications to improve processing efficiency.

Project Developer January 1994 to August 1995

Team Leader of a 6 million dollar per month billing system. Expertise included analysis planning scheduling developing testing and implementation of new marketing initiatives as well as maintenance releases for system implementation by incorporating the software development life cycle. Other key accomplishments were as follows

Received a Recognition Award for COBOL II and DB2 development contributions on the Personal Thanks Project in 1994. Analyzed planned scheduled coded tested and implemented COBOL/DB2 software application programs in support of the Personal Thanks Initiative.

Promoted to Project Developer after first year of service. At this position I communicated complex technical requirements to non-technical personnel. Provided coaching and/or on the job training to junior level programmers.

Managed eight programmers for quarterly project releases as well as maintenance releases for the 10XXX billing system. Responsibilities included planning scheduling developing and testing all assigned COBOL/DB2 software applications as well as distributing assignments to team members.

Developed detail design documents of system enhancements as well as interfaced with external support groups to insure smooth installations. Maintained all required documentation and artifacts for all assigned projects.

Conducted Software Code and JCL walkthroughs with project team members for accuracy.

Used Endeavor Software Change Manager to organize and control software management tasks associated with mainframe development.

Programmer Analyst August 1989 to January 1994

Developed billing and contract application systems for the Professional/National Services and Marketing sectors of IBM in PL/1 COBOL and DB2. Key contributions include

Promotion to Associate Programmer after one year of Service. Planned Developed Scheduled Unit Tested PL/1 COBOL and DB2 software applications. Modified JCL as required based on business requirements.

Promotion to Programmer Analyst after two years of service. Supported the maintenance of existing software applications.

Awarded the IBM Achievement Award in 1991 for outstanding contributions in implementing a new function to the Billing System that allowed the end user to override the price of an IBM hardware machine prior to invoicing.

Awarded Team Award in 1993 for outstanding contributions of GUI prototypes.

Served as Team Lead for the re-engineering and development of GUI screen prototypes for the Professional /National Services System on a 1.3 million dollar contract.

Developed GUI screens navigation and programs using ADW/GUI construction tools and MICROFOCUS COBOL on a CLIENT/SERVER platform.

Led a Teamwork Project using a Decision Center Lab to evaluate team effectiveness within the Billing organization to identify areas of process improvement.