Helpdesk IT Specialist Level Resume Profile Waterford - Hire IT People

IT Professional with over 14 years of experience. Have thrived in a range of company sizes and types of environments and cultures. Knack for seeing the big picture but also breaking things down into their details. Focus is always on how I can make and save the company/client money through use of technology and how to protect its assets by making systems more secure, stable and organized by using standards and best practices. Have a proven track record of success in multiple positions that require a high level of critical thinking, confidentiality, honesty and dedication.

EXPERIENCE

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Field Technician Support Representative III

Top-tier engineer at IT firm whose role is to plan and execute technology implementations and migrations for local and national SMB clients. Expert in virtualization ESX/Hyper-V , storage SAN/NAS , networking, backups, DR, AD, Group Policy. Serve as primary tech for diverse clients and industries medical, manufacturing where I fully integrate and learn their business and culture so that we can best support and fulfill their needs.

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Systems Administrator

Responsible for server/storage infrastructure of 24x7x365 casino. Responsibilities included 9 ESXi hosts, 110 VMs, 10 physical servers, 2 EMC SANs, AD, backups and DR, patching, AV, PCI and SOX compliance. Hand-picked to be technical lead that designed and built IT infrastructure for Scioto Downs Casino sister casino in Columbus, OH: planned and built ESXi virtual, backups, AD infrastructures trained IT staff. 400k project budget. The casino opened successfully on time to much fanfare.

Helpdesk IT Specialist Level 3

Rebuilt helpdesk. Improved score on helpdesk feedback survey from C to A grade. Received company-wide recognition of Employee of the Month in January 2010. Managed 2 employees.

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Vice President of Technology

One of five leaders that steered company. Implemented corporate management structure, job descriptions, employee handbook. Streamlined sales and production by implementing Windows domain, file server. Increased revenue by designing and launching e-commerce website Drupal/Linux/Apache/MySQL/PHP/HTML/CSS . Managed 3 employees. Systems supported thousands of clients nation-wide.
Significant real-world experience with

MICROSOFT

Windows XP/7/8/8.1
Windows 2003/2008
Windows 2008 R2/2012/2012 R2
Windows SBS 2003/2011
Domain/Forest Trusts
MS Clustering
Exchange 2003/2007/2010/2013
SQL 2000-2014
Group Policy/WSUS
SharePoint 2013
Licensing/Enterprise Agreements

VIRTUAL

SERVERS/STORAGE

HP/Dell/Lenovo Servers
OS/Hardware Migrations
Buffalo/Synology/High-Rely NAS
EMC Clariion/VNX SAN
HP MSA SAN
EMC Replication Manager

NETWORKING

Firewalls/Switches/Routers
Fiber Channel HBAs/Zoning
SonicWALL/EnGenius/Ruckus
VLANs
Citrix XenApp Server

MONITORING/REMOTE

LabTech
Kaseya
MS SCOM
HP Systems Insight Manager
SpiceWorks
Nagios
The Dude
BACKUPS/DR
Axcient/Intronis
Veeam/vRanger
Backup Exec

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Information Security Officer

Wrote and enforced HIPAA security policy for Medicaid HMO. Policies were consistently commended by Pennsylvania Department of Welfare.

Systems Manager

First employee hired. One of the last to leave when company ceased operations. Built and maintained IT department and infrastructure. Managed 7 employees.

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Systems Architect

Partnered with Ion Health's Chief Medical Officer and developed technology infrastructure for medical dictation company while also working at Ion Health and working at, and attending, Pittsburgh Technical Institute.

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Junior Technician

Remedied day-to-day helpdesk calls and assisted in projects.

Tutor and Instructors' Assistant

Member of the tutoring team tutored peers in multiple disciplines networking, programming . Assisted instructors by helping students during class and lab. Maintained 30-workstation Linux lab.

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Helpdesk It Specialist Level Resume Profile

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