IT Support Services Engineer Resume

SUMMARY

Experience in Personnel and Materials and Project Management (Call Center / Customer Service Office/ Help Desk), IT Field Service Engineering, and Project Management
Possess strong team leadership, motivational, and coaching skills.
Technically astute and Solutions oriented
Maintains a consultative professional coaching style and extensive interviewing and hiring experience.
Establishes performance goals to meet efficiency levels, goal setting, and quality assurance standards.
Excellent Track Record in IT Management, Field Service Engineering(IT Services), and Project Management
Over 25 years of overall IT experience.
Expert technical documentation and troubleshooting track record

TECHNICAL SKILLS

Operating System Proficiencies: Windows NT, 95, 98, ME, 2000, XP Professional, Linux, Novell 4.x, DOS, Microsoft Windows Vista, Windows 7 Enterprise, Windows Server 200, 2003, 2008, 2012

Network Admin Resource Competencies: Windows Active Directory, SCCM

Hardware Competencies: IBM, Dell, Hewlett Packard, Lenovo, LAN, WAN, POE, Cisco Switch and Router Configuration Dell and Compaq servers, POE Switch configuration, Network Cable troubleshooting and repair

PROFESSIONAL EXPERIENCE

Confidential

IT Support Services Engineer

Responsibilities:

First Call solution analyst for global practice IT solutions
Active directory account creation
Active directory account management and termination
Exchange and Office 365 administration
Cisco ASA VPN appliance maintenance and administration
Avaya IP phone administration
Windows Server administration Windows 2k3, 2k8, 2k12, 2k16
Clinical Practice Software support GE CPS, MDlogic
Windows OS support
Comprehensive PC and server Hardware support

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