SUMMARY OF QUALIFICATIONS

7 years of extensive hands on experience in a medium to large enterprise network, Windows/Linux Systems administration, Cisco Firewall/Router/Switch troubleshooting and Checkpoint Firewall troubleshooting. Designed, installed, configured and maintained complex routed LAN/WAN networks. Directed and coordinated activities for IT support services personnel to ensure IT progresses on schedule and within budget. Strong general management negotiation, inter-personal, communication and team building skills. Supervised permanent and contract personnel. Excellent communication skills with the ability to interface at all levels. A team player who also works well independently. Self-starter.

ACCOMPLISHMENTS

• Experience with hybrid networks containing Checkpoint Provider-1 on Nokia appliance, Wireless Access points, VoIP and Cisco equipment, configuring routers and switches, IPAM tools to configure IP address space. Supported WAN/LAN network system.
• Communicates to management the progress and issues that encompass the assigned IT department. Manages resources within IT departments effectively and efficiently.
• Used Packet Capture software NMap to monitor network for malicious activity.
• Install and troubleshoot Cisco VPN tunnels and remote Cisco router connectivity issues
• Configured router and end user workstations with a static IP addressing scheme

PROFESSIONAL EXPERIENCE

confidential

Sr. Network Engineer

• Monitors network activity. Escalates urgent issues following proper protocol and chain of command.
• Prepares network operations briefings for senior leadership i.e. Manager.
• Translates conceptual directives into tactical action plans.
• Analyzes data and prepares specialized reports based on business or technical requirements.
• Subject matter expert on panels focused on data engineering, business process management, application error tracking, hardware/circuit quality.
• Define network communications and designs and implements solutions within existing network.
• Manage load configuration of central data communication processor and makes recommendations for upgrade of data networks.
• Evaluate and report on new analog and digital communications technologies to enhance the capabilities of the data network.
• Provides problem resolution for all hardware and software elements of the data communication network and ensures the availability of the data network.
• Proposed solutions to management to provide all data communications requirements are based upon future needs and current usage, configuring such solutions to optimize cost savings.
• Coordinate network-oriented projects.

confidential

Network/Datacom Analyst

• Monitors network activity. Escalates urgent issues following proper protocol and chain of command.
• Prepares network operations briefings for senior leadership i.e. Commanding Officer.
• Translates conceptual directives into tactical action plans.
• Analyzes data and prepares specialized reports based on business or technical requirements.
• Subject matter expert on panels focused on data engineering, business process management, application error tracking, hardware/circuit quality.
• Provide service assurance and performance management duties that impact Branch or Division level leaders.
• Define network communications and designs and implements solutions within existing network.
• Manage load configuration of central data communication processor and makes recommendations for upgrade of data networks.
• Evaluate and report on new analog and digital communications technologies to enhance the capabilities of the data network.
• Provides problem resolution for all hardware and software elements of the data communication network and ensures the availability of the data network.
• Proposed solutions to management to provide all data communications requirements are based upon future needs and current usage, configuring such solutions to optimize cost savings.
• Coordinate network-oriented projects.

confidential

Network Operations Engineer

• Monitor and maintain all servers in the Datacenter.
• Use, manage and improve network monitoring and alerting systems.
• Provide escalation and notification of all business critical issues.
• US and International Internet Circuit Monitoring.
• First line of server troubleshooting.
• Hardware support for servers and NAS devices in the Datacenter and in the Branches Approx 210 servers and NAS devices in Branches and 190 servers in the Datacenter
• NET backup, Dell IT assistant, IBM Director, SCOM, Solarwinds, Vitalnet, Remedy and MS operations manger. VMware, Windows 2003 and 2008 server troubleshooting.
• Identify, troubleshoot and resolve network performance problems.
• Escalate and push network issues to resolutions within Brinks and our customers and vendors.
• Maintain and respond to information from security monitoring systems.
• Prepare network systems performance reports and analyze them for potential issues.
• Maintain network infrastructure documentation. Participate in 24X7 call-out rotation if required.
• Help organize and maintain internal systems to track issues and resolutions.
• Help others on the Network Operations team as required.
• Server builds and installs, application upgrades, network equipment build and installation.
• Maintaining hardware serial audits and all server backups in Datacenter/Branch locations.
• Facilities maintenance monitoring and management of air conditioning, UPS, generators, power usage, and running housekeeping checks and national Brinks locations in the US and Canada .
• Facilities provisioning installing racks, setting up power, installing Ethernet, fibre and console cabling, remote power and KVM .
• Development of knowledge and skills in network and system administration.

confidential

Senior Datacom Implementation/Service Engineer

• Juniper Netscreen ISG 208, 1000/2000, Extreme Summit switches, TCP/IP, Security, DMZ, routing/switching, VLAN.
• Configurations and debugging DNS, DNS-secure, FTP, SFTP, SSH, NTP, MTA, DMZ on Sun Solaris.
• Tasks managing VPN's, managing policies, configuring network troubleshooting/debugging, and documentation.
• Deliverables implementation scripts, technical documentation.
• Firewall design and policy implementation VPN integration planning and implementation to port it to permanent FW once new HW is received.
• IP/Port mapping to internal NAT'd Service 1B
• DNS service over VPN to operator/3PP
• Knowledge of 2G and 3G network elements, UTRAN and protocol TCP/IP, ATM, SS7, etc.
• Excellent understanding of Telecommunications and Data Networking theory.

confidential

Videophone Installer/Trainer/IP Network/Security Engineer

• Trained customers on the operation of videophone.
• Manage and support cluster file shares, web servers, Sniffer technologies, Site to Site VPN configurations and Remote Access, SharePoint sites, windows 2003/2008 servers and in house Net applications
• Worked with Sorenson Technical Support and customer to resolve connectivity issues.
• Installed videoconferencing device for deaf and hard of hearing end users.
• IP management, SWIP to ARIN and converged architectures, network topology and routing, VoIP protocols, Cisco Access switches 3500, 3550, 3700 series, Cisco FWSM, Cisco ACE XML Gateway, Checkpoint NG, Cisco ASDM Gateway configurations.
• Manage the IP addressing and DNS, Customer internet routers/modems for different types of internet service providers such as DSL, Cable, DS1, bonded DS3, T-1, and T-3 dedicated lines.
• Implement VPN connections using Juniper NetScreen NS-5GT and NS-500 and NS-5XT, Edge Router 2800 ISR, 7200 series, SNMP, DMZ configuration and segregation methodologies,
• Installed and maintained communications and cable systems on complex telecommunications networks.
• Experience with QOS protocols, NAT and PAT, HSRP, Ericsson IP RAN, Jitter, diagnosing or turning Quality of Service, and bandwidth by application.
• Experience with gateway protocols, specifically H.323 and SIP, VLAN/VIP configurations,
• STP
• Evaluate solutions troubleshooting problems and maintenance infrastructure systems.

confidential

IT Specialist/Network Engineer

• Install and configure VPN Client software on end users' desktops, VPN routing protocols as well as routing protocols BGP, OSPF, EIGRP, RIPv2, and multi-cast traffic.
• Worked with different types of Firewalls, especially Juniper and Cisco configurations, switches, routing and load balancers F5 including the Cisco 6509x/450x.
• Cisco Security skills ACE/ASA, PIX, IOS, CLI and MARS.
• Maintained and operate corporate network and critical networks, protecting network assets.
• SAN Administration, System Security, EMC Storage Area Networks
• Knowledge of protocols and router maintenance/configurations, Cisco Collapsed Core 6500, 600 series, PBX, IPAM tool.
• Provided support plan and resolution for network and IT issues that occur.
• Aided customers in troubleshooting complex issues and supporting multi-vendor products.
• Maintained network connectivity, availability, and security.
• Used NMap packet capture software to check for un-necessary ports opened and check for vulnerabilities.
• Implemented VMWare Workstation on end-user desktops to support legacy software.
• Installed Host Based Intrusion Systems on host. Created honeypots to trap unauthorized users.

confidential

Network Analyst

• Designed and recommended telecommunication infrastructure and select ideal network solution based on customer requirements and needs.
• Build and modify systems to meet project and user requirements.
• Installed, integrated and configured of WAN/LAN hardware and SONET network enhancements to include ensuring interoperability between internal and external systems.
• Provided Checkpoint firewall on Nokia Appliance and security policies that are enforced on the router as a set of rules and exceptions by using IP tables and filters. IPSec and SSL VPN experience.
• Recovered lost or encrypted files.Restored data and network security.
• Provided network penetration testing to find potential security gaps on router's security policies. F5 Load-Balancers.
• Installed Snort Intrusion Detection System on servers to prevent un-authorized entry.
• Used NMap to scan for vulnerabilities in Local Area Network and inbound vulnerabilities
• Configure NetApp Cache appliance to store frequently visited sites for a faster browsing experience.
• Provided private ip network address scheme based on number of departments a company had and made sure it was a contiguous network.
• Setup Storage Area Networks SAN to mirror data to a remote location which kept data safe in case of a disaster.
• Set up Point-to-Point and Frame Relay end points using DLCI's and network addresses. Juniper SA2000 and Juniper IDS.
• Install E-Trust sign-on client and password synchronization on Windows Server 2003 and
• Install TripWire on hosts to monitor un-authorized changes on servers/hosts, SYSLOG and Cisco ACS and ASA.
• Hardened workstations and servers by turning off un-necessary services and processes to prevent them from being used in an outside attack.

TECHNICAL SKILLS

• Networking: Troubleshooting IP networks, LAN/WAN Technologies, Routing Protocols, Ericsson IP RAN, Checkpoint VPN, Checkpoint FW-1, F5, Foundry, HP and Cisco VoIP. Juniper IDS, SA2000.
• Configuration of Cisco Enterprise Routers: Cisco 7200, 10008 ESR, 12000/12816 GSR, Juniper M320, T1600, Cisco ASA, Cisco FWSM, 6500, 6000, switches 3500, 3550, 3750 series.
• Cisco Specific Technologies: Cisco Routing Protocols IGRP, EIGRP, RIP version 1 2, OSPF, BGP, VRRP, HSRP, ACE/ASA, PIX, MARS, IOS and CLI , Switching Protocols such as VLAN, VTP, STP, TCP/IP, Cisco Internetwork Troubleshooting, Cisco Internetwork Design, Advanced Cisco Router Configuration, Cisco LAN Switch configuration, Cisco VOIP experience, Cisco PIX, ASA Firewall configuration, Cisco ACE, Cisco ACE XML gateway, Cisco 7513s Cisco 6500s Cisco CSS 5/7 content switch configuration. Computer Telephony Integration utilizing Cisco. Troubleshoot complex IP telephony and contact center problems.
• Systems: Microsoft Server 2003/2008 Configuration, VMWare Server/Workstation configuration, HP OpenView Management Software, Sniffer ProNetwork Analyzer Layer 2 and Layer 3, Configuration and installation of Linux, Mac OS X, Windows XP/Vista on client computers.
• Hardware Experience: Installation, troubleshooting hardware problems on Macintosh, PC, and Linux computers and remote access support via remote host software, i.e. Logmein, Microsoft Remote Desktop, Hamachi .
• Software Experience: Solarwinds Network Management Software, HP OpenView, Microsoft Office, Adobe Photoshop, SQL Server 2005, QuickBase Database Management, RamQuest Software, Cisco VPN Client. Experience with PC based tools and products such as Excel, Visio or PowerPoint.
• Languages: Visual C , Visual Basic, Javascript, Java, HTML, SQL queries, WAN/LAN network, Information Technology Management
• Enterprise Service Management: Software installation procedure for UNIX/Linux and Sun Solaris systems EMC Storage Area Networks Installed and maintained Sun Solaris/ Unix/Linux application servers, updated software and hardware as required maintained security for Sun Solaris/Unix/Linux systems some support for end users as needed. EMC Storage Area Networks and Clarion Cluster Systems