Construct and Support Resume Profile

Resume

Mission Statement

Eager to contribute highly applicable business process management skills and ability to personalize service delivery to analyzing business needs and translating them into executable strategies for your place of business.
Professional Profile:
Seasoned IT professional with comprehensive front end desk side, as well as a back end Infrastructure skillset with process improvement, systems integration, workflow design, project management, leadership, process modeling, testing/quality assurance, customer service, project management, estimating, and vendor relationship skills.
Proficient problem-solver who envisions business and technical perspectives to develop workable solutions.
Motivated achiever who guides organizations in applying technology to business settings, provides added value, and creates project deliverables in a timely manner.

Proficiencies:

confidential

Duties Included:

Construct and Support Customer Lab Environments to allow for the best experience possible

Develop proof-of-concept environments so that the customers may test various Microsoft products within their labs.
Install and Test all versions of Microsoft Windows and Various other products on new and old hardware to verify compatibility
Install and Decommission Servers and Switches, PC's, and cabling when needed.
All levels of Hardware Software Troubleshooting
Process Review and Implementation
Datacenter Hardware Mapping
SAN Management on EMC, NetApp, Equilogic, Left-hand, HP, XioTech systems using Fiber, iSCSI, and Direct Attached storage.
Virtualization Support Server Application
Using Microsoft operating system deployment technologies
Implement ISA/TMG servers in conjunction with lab isolation strategies
Implement IAG/UAG servers in conjunction remote lab access strategies
Developed Reston Microsoft Technology Center network infrastructure
Manage all systems in the Reston Microsoft Technology Center datacenter
Manager all storage area network SAN in the Reston Microsoft Technology Center datacenter
SQL Server/SQL Server Cluster Deployment
Data Protection Manager DPM Installation, Configuration and Management

confidential

Duties Included:

confidential

Duties Included:

Install and Support all desk side equipment PC's Monitors, Printers Cabling
Software Support of over 600 local applications
Tier 1 Laptop Support
Office Move Planning and Execution
Contract management of SLA Service Level Agreement , TOT Time On Task , and QA Quality Assurance and Ticket Count and Completion.
Management of all Hot and Cold inventory.
Remote Management Support
Basic Local Server Support of File and Remote Access Servers
Basic Local Switch and Infrastructure Support
Conduct IT Forum with all department heads to review all present and possible problems for fast resolution.
Design and Maintain Operations Support Knowledge Base of over 1200 Applications.

confidential

Duties Included:

Install and Support all desk side equipment PC's Monitors, Printers Cabling
Sales Laptop and Printer Support
Office Move Planning and Execution
Contract management of SLA Service Level Agreement , TOT Time On Task , and QA Quality Assurance and Ticket Count and Completion.
Management of all Hot and Cold inventory.
Remote Management Support
Basic Local Server Support of File and Remote Access Servers
Other Siemens Contracts Once in a while support :
Bearing Point
Coca Cola
Other Experience:

confidential