IT & General Technical Support Resume

SUMMARY

Looking to secure a challenging position in Technical and Production Support role in an organization where my abilities and skills are utilized to their maximum potential. Work well independently, or in a group. Excellent communication and presentation capabilities.
Possess in - depth knowledge of schematics, wire diagram, blue prints and interpretation of technical drawing.
Skilled in installation, operation, repair and maintenance of electronic systems and equipment.
In-depth knowledge and understanding of numerous hardware, software packages and operating systems.
Ability to identify, replace and explain the proper usage of electronic systems.
Ability to understand new systems and its applications.

TECHNICAL SKILLS

Computer Programming Skills: C#, Visual Studio C, Java, Assembly, MS Access DB, SQL (Entry level) and IT works.

Hardware Skills: Assembles hardware, Wiring, PC hardware, MAC, ASIC and Emulator, and Test Equipment.

Software Skills: Windows OS (Win 7, NT, 2000 Server, XP, Vista), MAC OS X, Unix, Microsoft Office Suite, Outlook and Internet set-up.

Hobbies: Hi-Tek Electronics such as PC, Laptop, Smart Phone, Tablet, Wireless Equipment, Setup LAN and Application Programming, Software Development.

PROFESSIONAL EXPERIENCE

Confidential

IT & General Technical Support

Responsibilities:

Responsible for diagnosing and repairing equipment (such as weighing scales, POS scales, Check-stand equipment, Wrapping Station, and wiring)
Handled the tasks of preparing User documentation like safety logs and repair status for employee.
Providing IT support relating to technical issues involving Microsoft front-end/back-end, networking (LAN), Windows 2000 Server and related technologies.
Schedule to maintain Server and back-end and front-end computers.
Providing installation and upgrading services of hardware and software.
Troubleshooting network devices in order to ensure connectivity from the PC to the network.
Diagnosing equipment’s failures and implementing repair solutions.
Developing User Application software for merchant machine to interact with POS software.

Confidential

IT & General Technician

Responsibilities:

Provided technical, integration, and test supports of multiple Electronic products. Design software and hardware test interface.
Responsible for diagnosing, testing and troubleshooting Unit-Under-Test by following designed specification.
Performed wiring, reading schematics and testing connectivity for Test equipment and Unit-Under-Test.
Responsible for testing and repairing test equipment and electronic components.
Providing IT support relating to technical issues involving Microsoft front-end/back-end, networking and related technologies.
Schedule to maintain Server and back-end and front-end computers.
Ability to handle high volume and multi-task environment.

Confidential

Test Engineering Technician

Responsibilities:

Provided technical, design, schematic analysis, integration, and test supports of the satellite subsystem design. Design software and hardware test interface.
Responsible for diagnosing, testing and troubleshooting Unit-Under-Test and other electronic devices by following designed specification.
Performed wiring and testing connectivity for Test equipment and Unit-Under-Test.
Performed parametric/functional test of unit systems (integrate/debug) including shock, vibration, temperature.
Developed Test programs for User Interface (in Visual C++ language) to test UUT in Windows platform.
Test cases and test scripts creation based on Requirement Analysis.
Test Procedures/User Manuals Documents creation in proper contents and normal language.
Control Cost and Project budget.
Provided information, assisted with new ideas and trade studied for a better test system.

Confidential

Test Engineering Technician

Responsibilities:

Developed Test plans and procedures for storage products and also generate test reports.
Responsible for functional and parametric tests using C++, and test simulation (using VHDL).
Integrated and debugged test programs on Advanced Mixed Signal Test & Measurement system (Teradyne A500 series and Catalyst on Unix platform).
Implementing the production test solutions at suppliers' facilities by bring up the initial production test by working all engineering issues.
Tested complex electronic Mixed-Signal circuitry (Analog/Digital) for customized storage and communication products such as R/W Head Channels I/O, Embedded Servo, Motor-speed Controller, UART and LAN.
Helped new designs for testability. Assisted in transition to production support and the resolution of manufacturing test issues.
Operated Surface Mount Technology machine and build prototype PCB to integrate with new IC design. Assisted in manufacturing support with SMT process and documentation.

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