OBJECTIVE

A position in the computer industry related to systems administration, security, patch management,

application packaging, and server management

RELATED

EXPERIENCE confidential

Tier II Systems Analyst PKI Design

• Working as part of a team to migrate digital signing and encryption, smart card authentication and domain controller certificates from TrustCenter to Symantec certificate provider.
• Designed automated script to notify end users of certificate expiration and upcoming migration to ease transition to new provider.
• Gathered migration metrics to keep accurate count of certificates that have migrated and those that still need to be migrated.
• Developed Smart card agent installation package requirements and processes and oversaw testing to prepare for deployment of new agent software to all smart card users.
• Documented new processes to allow the operations team to efficiently negotiate new procedures.
• Identify versions of ActivClient software on servers using Opsware to develop client upgrade strategy.

confidential

Tier II Systems Analyst Cyber Ark Access and Identity Management

• Utilize Cyber Ark software to support Privileged Identity Management Highly Privileged Account HPA /Access and Identity management tools including server environment troubleshooting, password synchronization, and user access issues.
• Provision, Distribute, and Support Smart Cards and Digital Certificates issued by TrustCenter and Symantec as part of the Two Factor Authentication strategy for administrative users.
• Approve secure file transfers for HPA users in business critical roles.
• Troubleshoot and resolve issues with nix Central Authentication and Two Factor Authentication systems for user logins to unix and linux based servers.

confidential

End point security specialist

• Remediated failed Digital Guardian deployments increasing global deployment saturation from about 60 up to 95
• Aggressively pursued defects in Windows workstation patching driving the missing patches per machine metric below one missing patch per machine.
• Using the Sophos Console I corrected Sophos client installations that were in a variety of error states.
• Served as non standard software approver assessing security risks based upon unpatched vulnerabilities and software behavior.
• Worked with lab managers to create specialized patching strategies that addressed the delicate nature of their individual lab environments.

confidential

Application Packager/Tier 2 Support Technician

• Worked as primary application packager packaging applications such as Sophos Endpoint Security, Digital Guardian, Microsoft Office 2010, Internet Explorer 8 and several other applications for global deployment using Wise Package Studio, MSI, BAT, and VBScript.
• Manage and troubleshoot application deployments using CA DSM suite of products using custom built database queries and built in tools to verify data accuracy.
• Using custom scripts identify and target deployment defects to allow for proper targeting of resolution deployments.
• Training other team members to create and deploy complex application packages
• Modified existing windows login script to allow for use on Windows 7 systems using KIX and BAT scripting.
• Helped to modify system reimage process to allow for use of new software license monitoring process which allows purchased software licenses to be retained after the system is reimaged.
• Download, test and deploy monthly security patches in both test and production environments in accordance with corporate requirements.
• Gather metrics on monthly patching and other software deployments as needed.
• Helped to manage tape backup system and sent tapes to offsite archive location.
• confidential

Systems Integration Specialist

• Worked on a team to migrate Active Directory users from an old domain to another domain using ADMT from Microsoft.
• Created and maintain users and groups within Windows 2000/2003/2008 Active Directory environment.
• Monitored health and help to maintain Active Directory Domain Controllers using WSUS, Netpro, and Microsoft MOM.
• Created and modified Group Policy Objects
• Installed server certificates to prepare environment for two factor authentication via ActivClient and smart card.
• Helped to ensure that security patches were installed in a timely manner on all domain controllers.
• Authored scripts to install system management applications via GPO on all domain controllers.

confidential

• Worked on a team that manages Exchange 2000 and Active Directory environment for a customer located in California.
• Developed and implemented VBScript solutions to manage Active Directory and Exchange
• Provided third level support for Exchange email issues affecting users of Outlook, Entourage, and webmail clients.
• Provided email support to executive level users
• Patched and maintained Exchange servers and Active Directory domain controllers in accordance with change control procedures laid out by the customer.

confidential

Systems Integration Analyst

• Worked as the primary package builder for GE Global Research preparing applications for global deployment
• Packaged applications such as Office 2007, Symantec Antivirus 10 Corporate, Business Objects 11, and Lotus Sametime 7.5
• Managed CA Unicenter environment globally including Software Delivery, Asset Management and Asset Intelligence.
• Worked to maintain data integrity in the Unicenter environment by removing duplicate machine records and created reports to identify issues and needs in the environment
• Regularly deployed security patches, updates and applications to 6,000 clients globally
• Designed and built coreload images to be used on high performance workstations using industry standard best practices and tools, such as Windows sysprep and Symantec Ghost
• Administered the Windows scanning and printing environment including hardware setup, queue creation, and documentation of setup procedures for onsite support team
• Assisted in the creation of a post imaging update solution to automatically install site specific software and updates using USD and WSUS technologies to prepare new computers for deployment to end users.

confidential

Deskside Support Engineer/Server Hardware Support

• Delivered hardware and software support on a variety of systems to the GE Global Research end user community with highly diverse needs and requirements.
• Responsible for providing server hardware support on Intel based server platforms. These responsibilities include on call support for mission critical servers.
• Proactively provided notifications of security vulnerabilities and other necessary patches to ensure that security standards can be maintained.
• Authored and distributed documentation to improve the quality and speed of support that the team provides to the end users.
• As a member of the Change Management Team provide insights and possible concerns associated with planned changes
• Assisted as a team member on Six Sigma Green Belt projects.
• Directed team members in procedures and best practices to recognize and remove Spyware/Malware from individual systems.
• Defined install procedures and provided step by step documentation for the end user community to allow them to install engineering applications such as Unigraphics, Ansys, and Matlab
• Provided support for portable devices such as Treo 600 and 650 and several models of RIM Blackberry devices
• confidential

Customer Service/Network Monitoring/Network Operations

• Configured customer DNS zone files and diagnosed issues within the DNS zone.
• Researched and analyzed Email delivery problems to provide resolution or escalation to Tier 2 support.
• As a Network Monitoring Technician, monitored customer dedicated line and DSL connections and contacted the customer to perform remote troubleshooting in the event of an interruption of the connectivity to their site.
• Provided advanced troubleshooting of connectivity issues to customer sites through communication with both the customer and the telephone companies.
• Reviewed Cisco Router and Switch configurations as well as customer equipment configurations to determine the cause of the outage.
• Played a key role in reducing cost and increasing the stability of the network by creating new PVC son the Cisco switches and working with the telephone companies during off peak times to cut the customer circuits from less reliable or costlier circuits to new, more stable, cost effective circuits.

confidential

PC Installer/Technician

• Traveled to NYS Parks to install new Dell workstations to replace existing mainframe equipment in remote sites and administrative offices.
• Provided instruction to end users to familiarize them with Windows NT environment.
• Assisted in setup and configuration of new server and network environments in main offices.

confidential

Software Installer/Team Leader

• Supervised and assisted in a coreload rollout that included Norton Antivirus, MS Office 97 and Outlook 98.
• Provided installation support for several versions of MS Access to allow usage of specialized databases.
• Coordinated with team members to maximize efficiency while minimizing impact on the end user community.

confidential

Lab Assistant

Provided instruction in a lab for students preparing to take the A exam.

confidential

Asset Specialist/Deskside Support

• Worked on a team at GE Corporate Research and Development implementing an asset tracking system.
• Provided support to end users on hardware, software, network, and Windows operating system issues

SKILLS SET

• Proficient in Windows 9x, DOS, Windows NT 4 Server and Workstation, Windows 2000 Professional and Server, Windows Server 2003 and 2008, Windows XP, Windows 7, Active Directory planning and management
• Skilled in configuration and troubleshooting of the following technologies: TCP/IP, DNS, WINS and DHCP, Access and Identity Management.
• Scripting Technologies: Wise Package Studio, SMS Installer, Windows Installer Technologies, Windows Scripting Host, Windows Shell Scripting, Powershell, VB Script, DOS batch scripting.
• Applications: Cyber Ark. Microsoft Office, Internet Applications, WSUS, ActivIdentity Card Management Client and Server client, Symantec Ghost, Symantec Antivirus, Safeboot, Mcafee Endpoint Encryption, Proventia, Windows PE/Bart PE, Microsoft Exchange Server, Hummingbird Exceed and NFS Maestro