Network Engineer Resume Profile

SUMMARY

Highly skilled certified professional with Help Desk, Customer Service, Retail, Large Format Printing Consulting Experience. Seeking a position that would best utilize my skills talents, with the capacity to grow.

WORK EXPERIENCE

confidential

Production Coordinator / Shipping Specialist

Takes customer orders, gives pricing information, performs consultative selling to customers, and recommends FedEx Office products and services
Set up or operate bindery machines, such as coil binders, tape binders, plastic comb binders, or specialty binders.
Cut binder boards to specified dimensions, using board shears, hand cutters, or cutting machines.
Punch holes in and fasten paper sheets, signatures, or other material, using hand or machine punches and staplers.
Produces work in accordance to pre-established priorities of customer projects.
Collates, sorts and organizes customer orders.
Provides key services that include correcting stoppages by making minor adjustments, in accordance with equipment manufacturer's operating guides.
May take customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers.

confidential	l
Network Engineer

Designed and implemented the network between 8 large formatting printers 10 desktops and 4 office copiers
Laid down and installed Ethernet cat5 network
Plans and supports network and computing infrastructure
Install, configure, and maintain network services, equipment and devices
Manage user accounts, permissions, email, anti-virus, anti-spam
Oversee software and network security
Install all new hardware, systems, and software for networks

confidential

I Tran Operator

Administer the Image Scan process system for record retention
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Review files, records, and other documents to obtain information to respond to requests.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Compute, record, and proofread data and other information, such as records or reports.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
Process an average of 3,000 checks and invoices by document scanning, data entry, network monitoring and account balancing for nightly reports
Scan all incoming checks and invoices into Klindist or D.M.P software
Process into system and ensure accuracy of all documents.
Prepare batches for processing making sure the invoices match up with payments.
Customized the database system for the documentation of clients, uploads all related proofs and documentation to the mainframe.
Handling multiple bank depositor accounts, those utilize multiple systems dates for one processing day.
Crossed trained on all job and equipment able to fill in when needed

confidential

Help Desk /Analyst

Supported Win 98, Win2000, win XP, Outlook, MS Office Suite, HP / Lexmark printer support, Mac OS, Mainframe, B.E.S., Mobile Devices
To provide first line helpdesk support to external customers, assisting them with hardware
and software problems via phone, email or fax
Processed handle over 65 calls a shift
Active Directory support
Provided supportto Central offices and a schools in the DOE System
Created accounts andreset password, setup emails for new users
Provided I.B.M. 3270 Mainframe Support
Strong knowledge of Microsoft based operating systems with emphasis on Win2000 2003
Experience with using and troubleshooting Outlook within a network environment Permissions, calendar sharing, delegation
Experience with using and troubleshooting Microsoft Office with emphasis on MS Word MS Excel and MS PowerPoint
A Strong understanding of PC hardware set-up and configuration
Basic OS 9 / OS 9 -OS 10 tiger support and troubleshooting
3270 Mainframe Operation IBM session emulator
Remote desktop /VNC
Experience with Remedy and Magic ticketing system

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