Summary: Highly talented, experienced and multi-faceted IT professional with a unique skillset involving a broad range of virtual, network and server abilities backed by industry leading certifications virtualization expert with experience covering a variety of both data center virtualization and desktop/application delivery technologies.

Technical Skills:

• Operating Systems:Server 2008R2, Windows 7, Vista, XP, Server 2003, Server 2012, Cisco IOS.
• Hardware: Servers, Desktops, Laptops, Printers, HP Thin Clients, Wyse Zero Clients, Miscellaneous computer peripherals, Smartphones
• Software: Microsoft Office Word, Excel, Outlook, PowerPoint , Lync, Visio, Project, Quest ActiveRoles, McAfee HBSS
• Virtualization: vSphere 5, VMWare View VDI, Citrix XenApp 6.0/6.5 with Provisioning Service, Hyper-V.
• Network: Cisco switches, Cisco routers, Cisco Wireless Access Points, WiFi routers, Cisco ASA, McAfee Sidewinder Firewall, Bluecoat Proxy.
• Programming:PowerShell, Visual Basic, Java, VBScript, Turbo Pascal, Basic, DOS.

Abilities

• Proficient at analyzing, researching, troubleshooting and resolving complex technical issues.
• Accustomed to, and works well within groups and teams.
• Capable project manager in a complex environment involving many moving parts.
• Proficient at analyzing, researching and resolving complex technical issues.
• Seasoned at reading and following technical instructions/schematics/wiring diagrams.
• Quick to learn new technologies/methods, especially relating to computer/technical components.
• Adept at reading, analyzing and interpreting reports/statistics.
• Experienced with quality assurance/inspecting in-progress/completed tasks.

Professional Experience

Consulted with SAFE Federal Credit Union's IT department on multiple issues assisted in resolution of legacy application installation and deployment new terminal server-led progression to implement two more unutilized servers knowledge of GPO and WSUS design was instrumental in ground up patch management/remediation strategy-facilitated OU, WSUS server and GPO design to automate client patching wrote template for rapid deployment of DMVPN spoke routers to assist in network migration from legacy point to point links-instructed IT staff on use and router deployment reducing third party dependency.

confidential

Technical Support Specialist

• Provides support/troubleshooting for enterprise network services and to remote sites for enterprise level support which included incident management and escalation, troubleshooting and monitoring WAN connections, servers, firewall rule implementations/ troubleshooting, virtualization troubleshooting and escalation, monitoring of enterprise environment utilizing a variety of monitoring tools, IP management.
• Attended Microsoft PowerShell v3.0 workshop completed McAfee ePO 3.6 administration training.

confidential

Thin Client Engineer

• Administered all aspects of AFCENT Trusted Thin Client infrastructure consisting of VMware server virtualization, Citrix XenApp 6.0 presentation using MS Server 2K8R2 published desktop environment utilized Citrix provisioning for vDisks performed updates and patch remediation for 100 servers for compliance with DOD requirements STIG/IAVA . Performed extensive troubleshooting of technical problems within virtual environment including: group policies, Active Directory, security, IP/VLAN association, network troubleshooting. As third level engineer, researched, tested and implemented solutions to add new services/applications and resolve long term problems for users.
• Resolving sporadic services outages/increased redundancy I built Citrix Web Interface/Zone Data Collector utilizing Server 2K8R2 and Citrix XenApp6.
• Implemented event log server utilizing event log source initiated subscription based off GPO streamlined process for reviewing, collecting and saving critical event logs for 100 virtual servers.

confidential

Network Technician II

• Overall IT site lead for two plants at Sumter, SC location which includes: approx. 250 users/200 Windows XP workstations,100 printers, Siemens VOIP phone system, cell phone management, Cisco network equipment/Dell servers responsible for managing asset inventory/life cycle replacement Extensive workstation, peripheral, network, Active Directory and server troubleshooting.
• Implemented switch port configuration change to resolve chronic time clock failures moved clock ports from auto-negotiation to a full duplex/100MB static configuration eliminated employee work hour errors/supervisor corrections.
• Configured Cisco WAP's to provided guest wireless access in support of plant closing auction service allowed auctioneers to webcast asset auction/buyers to place bids on equipment.
• Utilized Cisco CDP to locate all Cisco WAP's to ensure correct VLAN/AAA settings documented/ diagram plant IDF and WAP locations using MS Visio.

confidential

System Administrator

• Assists Sr. Admin/VM Engineer with setup/testing/maintenance/rollout of VMSphere 5.0/VMView VDI environment in a Flex Pod arrangement using WYSE PCoIP installations for ARCENT staff setup/configured user WYSE PCoIP workstation, updated/created VM snapshots, created thin apps for user access. As a team, maintained, troubleshot and repaired Active Directory domain environment including domain controllers, DNS, DHCP, security groups, permissions, backup, storage, exchange and servers.
• Designed/setup/configured virtualized VSphere 5.0 lab environment using 4 Dell PowerEdge 710R servers, Dell EqualLogic 6000 iSCSI storage, Cisco 3750 switch/2621XM router provided learning environment to setup/install VMware virtualized environment from ground up configured switch, router and routing, ESXi hosts, SQL server, 2008R2 virtual servers, VCenter Server, VMView/Composer.
• Utilizing MS Visio, diagramed entire datacenter rack diagram consisting of over 48 racks.
• Designed/implemented group policy for scheduled restart of workstations involved restructuring of
• objects within domain OU's, configuring GPO/task scheduler settings for command line task
• Helpdesk/computer service technician Sep 2012-Oct 2012
• Provided computer support for the 3rd Army headquarters performed user settings/data migrations from Windows Vista to 7 computer image management troubleshoot/patch/cross-connect network connections/ coordinated with network team on switch port configuration performed initial setup/tier 1 maintenance on networked printers assisted users with general computer issues/resolution extensive remote desktop/remote assistance use Active Directory account management.a