Network Engineer Resume Profile NC - Hire IT People

IT Professional

10 years of experience and strong background in IT field. Quick to learn, master and implement new
technologies. Experienced in field, NOC and enterprise network environments and a good team player.
Technology Strengths

Experience confidential Network Engineer

Responsible for the day to day Cloud Managed Services' activities of Monitoring Troubleshooting network
infrastructure reliability and uptime for customers with over 40,000 devices.
Customer focused service in a clear, courteous and straightforward manner.
Providing effective first line Layer 3 Routing/ Layer 2 Switching Troubleshooting and support for Corporate, Retail and
Cloud Services in compliance with SLAs.
Creating, updating, resolving and closing and escalating incident tickets using Remedy and Cisco MAP ticketing systems.
Enforcing ITIL standards in a 24/7 fast paced Network Operations Center by incident categorizing according the severity,
root cause, site importance and business impact.
Coordinating the processes of Warranty, Maintenance, Change and RMA of both parts and labor dispatches
Supporting on site technicians and engineers with installation and troubleshooting and coordinated with customers'
network and helpdesk teams.
Supporting Cisco routers 800, 1800, 2800, 2900, and 3900 , switches 2900, 3500, 3700, 4500, and 6500 , OpenGear
OOB and Liebert Network UPS.
Document processes and procedures for Support tasks, Activities and Change Management.
Customer focused service in a clear, courteous and straightforward manner. Incident Management systems BMC Remedy/ Cisco MAP
Enforcing ITIL practices in a fast paced 24/7 customer service environment.
Remote and On Site Supporting Cisco Routers 800, 1800, 2800, 2900, and 3900 , Switches 2900, 3500, 3700, 4500, and 6500 , OpenGear OOB and Liebert Network UPS.
Troubleshoot Hardware, Operating Systems, Software and Peripherals.

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Network Engineer Resume Profile

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