Summary

10 years of IT professional experience, with a strong analytical skills, excellent writing skills, and the ability to find innovative solutions, along with proven experience of managing and maintaining servers and desktops/laptops in LAN/Wi-Fi/WAN network infrastructures with multi operating systems.

Professional Experiences

IT Systems Specialist

Consultant

• Provide 2nd level infrastructure support, and assist in the maintenance and troubleshooting of SCCM 2012, Windows 7 Migration.
• Work with the packaging team to resolve any issues discovered during deployment. Assist in create OS images using Windows Deployment Services and Microsoft Deployment Toolkit.
• Create maintenance collections to identify unhealthy SCCM Clients in the environment. Manually fixing workstations and servers with SCCM 2007 Client issues
• Create a VB Script to fix broken WMI machine in the environment and to repair unhealthy SCCM Clients.
• Troubleshooting Networking issues during SCCM builds as well as image failures, Applications, Users data profiles. Configured and installed various software suites on varying client machines.
• Documenting all fixes and tips for the benefit of the current staff to utilize. Involved in the creation of various technical/instructional documentation for end-users.
• Assist in configuring/implementing multiple VMWare virtual servers. Create virtual XP machines within the Vsphere
• console to support legacy applications.

IT Technician

confidential

• Perform IT technical support for several fortune 500 corporations including Union Bank of Switzerland and Morgan Stanley as assigned.
• Support end users in diagnosing and resolving hardware, software applications and network problems insuring all details are tracked in internal ticketing systems in a timely manner and escalating to other Information Technology supports organizations as required.
• Perform moves and changes on all desktop components, inclusive of wiring closet management for network. Team player contributor in large system migration projects using Norton ghost.
• confidential
• Provide daily monitoring, maintenance and management of all windows servers, both physical servers and those virtualized via VMware vSphere. This included management of antivirus software on each, and general management and maintenance of such servers as Domain Controllers 2008/2008R2 , file and print server, SQL 2008, and Antivirus SEP 11.0.X .
• Ensure the confidentiality, integrity and availability of the ICT systems, LAN and data security, including user access to computer, telecommunications facilities, laptops, printers Xerox WorkCentre HP , Network-attached storage NAS , scanner, Internet connectivity, Wireless access point, data backups Symantec Backup Exec 12 and other peripheral equipment.
• Determining annual budget for IT procurements. Assembling and coordinating project staff including on site resources and
• outsourced resources. Managing project resource allocation. Provide direction and support to project team.

ICT Assistant

confidential

• Administration and maintenance and monitoring of Windows Server hardware and software including racking and build of new Windows servers, Network-attached storage NAS , VOIP, software installation, upgrades, scheduled and preventive maintenance, and troubleshooting, operating systems Windows Mac X and network applications.
• Support and maintenance of laptop hardware and software including new computer setup, workstation imaging, software installation, upgrades, preventive maintenance, and troubleshooting. Support PDAs, such as Blackberry and i-mate.
• Primary support for video conferencing with remote offices in New York and Geneva City utilizing a Polycom solution.
• Manage Microsoft IIS 7.0 server for internal SharePoint Server 2007 and external DotNetNuke websites. Assists LAN Manager in administration Sun ONE Messaging Server.
• Maintain accurate documentation and inventory of all deployed hardware and software, as well as procedures regarding end user device support and operations.
• Assist ICT Manager in development, implementation and testing of disaster recovery plans for all critical components of IT environment.
• Provides advice as part of the ICT technical committee Hardware and Software development for UNDP and its projects. Assist LAN Manager in determining annual budget for IT procurements.

Network Administrator

confidential

• Administer LAN/WAN based networks build and configure servers 2003 , mail systems Exchange 2003 , backup and recovery plans, and network security systems. Create and administer policies and permissions. Assist in developing technical and user procedural documentation. Analyze and resolve issues with connectivity, hardware, software, and operating systems as well as working closely with the IT manager in implementing, planning, and analyzing business solutions with IT products and technologies.
• Provide support for end uses with hardware and software problems over the LAN. Including Solomon IV Currently known as Microsoft Dynamics SL , Microsoft Office 2000, XP, 2003 2007, and Microsoft OS XP.
• Perform Management of McAfee Virus Scan Enterprise antivirus software, and any needed software patching, critical or otherwise.
• Install and configure servers including RAID 1 5 arrays in addition to facilitating backup and restoration using VERITAS Backup Exec 10.0 software. Configure switches 3COM, Cisco, D-Link to optimize networks based on flow QoS needs.
• Build, configure, and administer WSUS server as well as SQL Server 2000 administration to include upgrades, updates, backup and restores.
• Assist in developing firewall access policy to block unauthorized access to the internal LAN.
• Deploy and support intranet web site by using SharePoint Portal Server 2003 as well as Microsoft Exchange server 2003 administration and Outlook client support.
• Provide technical direction, guidance, and service assistance to company employees in the operation and use of printers Xerox WorkCentre HP , fax machines, IP telephones, scanners, projectors and security camera system.
• Evaluate new hardware and software. Keep stocks of spare parts and equipment to support the repair and maintenance of ICT equipment.