Desktop Support Specialist Resume Profile Burlington - Hire IT People

SUMMARY

Ten years' experience as a technical support professional in a Senior Desktop Support role, and/or a Network Engineer for various companies and non-profits. Technical experience:

Operating Systems: Windows XP, 7 8.1, Ubuntu, Mac OS
Network: Active Directory, Fortinet firewall, Cisco Products, VPN, TCP/IP, OSI Model, Ethernet 10, 100, 1000 , CAT5/CAT6 cabling protocols, LAN/WAN, IPv4, Subnetting, Routing Protocols, DHCP, DNS, TFTP, STP, mapping share folders.
Software: Altiris, MS Office, CA Access Control, CA User Activity Reporting Manager, Ghost, Symantec Antivirus and DLP, McAfee Antivirus, McAfee Foundstone, McAfee Stinger, Nmap, Wireshark, Encase Forensics, Cisco Jabber, FacSys, Archive Systems - Doculogic, Document Direct, OnBase, Powerline Patrina , Stucky, Reflections Mainframe.r3dx, AS400, Citrix, Password Courier, E-time/ADP, PC Anywhere, Kofax, Avaya Site Admin., Footprints, Remedy, Resolve It, Service Now, Avast, AVG, Malwarebytes.
Server Software: Windows 2003, 2008, Linux/UNIX.
Hardware: Dell, Lenovo, HP, ASUS, Custom built, HP printers, NEC/Avaya telephony
Security: Nmap, Wireshark, Advanced Port Scanner, CA Access Control, CA User Activity Reporting Module, Cisco Ironport, McAfee Antivirus, Foundstone and Stinger, Encase Forensics, Avast, AVG, Malwarebytes.
Ticketing Systems: Footprints, Remedy, Resolve It, Service Now Certifications: A , Network , CCNA R S pending
Health and Banking Environments: HIPAA, PHI, PII

ACCOMPLISHMENTS

Manage CAT5 and CAT6 cabling, installations and protocols Support Cisco switches and routers
Collaborate with new and existing clients as to their current and future PC and network infrastructure requirements
Respond to service requests in 2nd/3rd tier escalation support from 200 to 30,000 users by utilizing remote or desk side support
Image and re-image Windows 7 8.1, MS Office 2010 2013 and business applications Patch and upgrade PC's and Windows servers
Build and repair PC's and laptops including Lenovo, Dell, HP and custom machines.
Maintain printers and hubs including HP printers Konica-Minolta biz hubs installation and support Kodak scanner support using Kofax software Ricoh production printers manage Mainframe print queue Support Active Directory, MS Exchange and Dell Edge servers support and maintain FacSys server Configure and manage mobile devices iOS, Blackberry, Android
Support Avaya telephony and Cisco video conferencing
Mobiletek Computer Solutions

Desktop/Network Support

Manage new business development and client retainage
Developed and manage company accounting system
Install new PCs and networks for home and small business clients
Perform hardware and software upgrades
Configure and manage COTS and business applications
Install and manage network and PC security
Manage spyware and virus monitoring
Manage VPN and remote access installations and repairs
Configure and manage wired and wireless network routers and WAP's

Confidential

Desktop Support Specialist Contractor , 35 billion dollar bank with 12,000 employees

Supported 250 network devices remotely or at desk side

Confidential

IT Security Analyst

6 billion dollar clinical laboratory testing company with 34,000 employees
Collaborated and managed new IT security projects such as CA Access Control and CA User Activity Reporting Manager
Provided IT security support to 30,000 network devices per SLA agreement
Used Remedy ticketing system GE's Facility Commander badge system McAfee Antivirus Enterprise software McAfee Encryption and Bitlocker
Managed IDS/IPS for enterprise network
Managed Cisco Ironport email filtering for enterprise network
Performed computer forensics using EnCase software
Wrote macros, scripts and batch files for users to enhance their workflow processes
Created and updated SOP's and technical documentation
Managed disaster recovery plan for business critical systems and data

Confidential

IT Helpdesk Analyst Contractor , 238 bed private, non-profit hospital with 1,900 employees

Installed and supported 2,200 network devices remotely or at desk side. Supported Citrix and AS400

confidential

Estimator/Network Administrator

2 million dollar contracting company with 75 employees
Directed all levels of IT hardware and software projects including installs, maintenance, upgrades and business application configurations

COMMUNITY SERVICE

Collaborate with owner and network users as to their PC and network infrastructure needs per HIPAA regulations health - perform PC hardware/software and network infrastructure maintenance remote desk side
Purchased, installed and manage wireless infrastructure new hardware/software for PCs, laptops and tablets HP and Kodak printers and drivers anti-virus and network security software
Monitor spyware and virus issues and perform fixes as needed
Configure and manage mobile devices iOS, Blackberry, Android
Perform all updates/patches for Windows 7 and healthcare business applications
Perform PC/server hardware fixes, wipe hard drives on donated PC's and servers to be sold for ministry

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