SUMMARY:

• 14+ years of total experience in analysis, design, development, integration and testing of various 3 - tier, Client/Server and Web-Based Applications using FileNet Products.
• Expert knowledge of FileNet P8 products i.e. Content Engine, Process Engine, Process Analyzer, Rendition Engine, Records Manager, Workplace, Workplace XT, BPF etc.
• Experience in Configuration and installation of FileNet P8 Products (PE, CE, AE, RM).
• Provide administrative and architectural support to FileNet applications.
• Involved in migration activities of FileNet Development and Production LDAP environment.
• Incident management, take responsibility of application incidents and resolve with client outlined SLAs, Troubleshoot production problems, Review Trace and System Logs, Work with product service providers to resolve issue and provide on call support when needed.
• Perform the IBM FileNet P8 application/component deployments.
• Perform IBM FileNet P8 System health checks, monitor the system alerts and resolve them.
• Works with the Development and Quality Assurance organizations when application enhancements are required or bugs are found.
• Communicates technical issues to Product Managers and Project Manager.
• Prepare the technical documentation.
• Support FileNet application testing activities like Performance Testing, Failover testing etc.
• Help developers troubleshoot issues.
• Demonstrates strong analytical and problem solving abilities.
• Strong team player and also ability to work independently.

AREAS /APPLICATIONS:

Insurance: Motor Claims Processing System

Banking: Confidential (CAT).

E-Governance: WCS (Workers Compensation System), Case Management & Consumer Quality System, Correspondence Management System (CMS)

Travel & Hospitality: Confidential Enhancement, Development and Support

Telecomm: Confidential

COMPUTERS WORKED ON:

• Pentium P1, P2, P3, P4
• VB 6.0, ASP 3.0, Java/J2EE, JSP and VBScript, PL/SQL, XML
• FileNet P8 2.x.x/3.x.x /4.5/5.0 (AE, CE, PE), BPM, CFS, Records Manager, Workplace/XT, Image Manager, e - Forms 3.5.1-009, Panagon EProcess 5.1, FileNet Panagon Image Services 4.0 SP5, FileNet Panagon Visual Workflow 4.2, Panagon Capture Professional 5.2, FileNet Panagon Web services 3.2/Open Client.

CAREER PROFILE:

Confidential, Omaha, NE

Senior FileNet Administrator

Responsibilities:

• Assist with FileNet software life cycle planning.
• Installation of FileNet P8 Products on all different environments.
• Deploy system patches and other software updates; track, analyse, performance and capacity management, assisting multiple development teams, release management, and repository configuration; user, group and document security administration; application and system monitoring; change management; and documentation.
• Defined and implemented processes to improve performance and response time, automate manual steps and streamline the process pursuing a paperless office goal.
• Working on IBM PMR process and management. Use FileNet Dashboard for analyzing and monitoring FileNet P8 Servers.
• Identify and analyse issues that require more attention and works towards fixing defects.

Operating System: Windows Environment.

Languages: IBM WebSphere, Oracle, Unix

Special Software: IBM FileNet P8 5.1, Content Manager, Process Engine, Application Engine, FileNet Content Federation Services(CFS), FileNet Panagon IDM Desktop 4.0.1, Panagon Capture Professional 5.2

Confidential, NJ

FileNet Administrator

Responsibilities:

• Managed support and maintenance of FileNet application environment. .
• Installation of FileNet P8 Products on all different environments.
• Coordinated with vendor and functional business leaders.
• Working closely with the lines of business to investigate areas where ECM/BPM initiatives can be implemented to streamline processes, reduce paper overhead and cut operating costs.
• Worked on IBM PMR process and management.
• Handled FileNet security model.
• Evaluated business requirements and suggested technical solutions.
• Administered FileNet P8 and maintained metadata structure.

Operating System: Windows Environment.

Languages: IBM Web logic, Oracle, Unix

Special Software: IBM FileNet P8 4.5, 4.0, 3.5, 2.5, Content Manager, Process Engine, Application Engine, FileNet Content Federation Services(CFS), FileNet Panagon IDM Desktop 4.0.1, Panagon Capture Professional 5.2

Confidential, Minnesota

FileNet Administrator

Responsibilities:

• Aligning ECM/BPM projects with an enterprise-wide vision and blue-print to maximize the bank's return on investment in the FileNet P8 suite leading to reduce operational costs and increased efficiency
• Installation of FileNet P8 Products on all different environments.
• Perform IBM FileNet P8 System health checks, monitor the system alerts and resolve them.
• Migration of FileNet Workflow and Content Management.
• Record Management application tasks performed.
• Designed Automated Records Declaration with business work flows and events
• Daily status reporting and Maintenance of issue logs.

Operating System: Windows Environment, Unix

Languages: Oracle, IBM Web Sphere Application Server

Special Software: IBM FileNet P8 4.5, 4.0, 3.5, 2.5, Content Manager, Process Engine, Application Engine, FileNet Content Federation Services(CFS), Records Manager (RM), P8 eForms,, FileNet Panagon IDM Desktop 4.0.1, Panagon Capture Professional 5.2

Confidential, NYC

FileNet Administrator/Consultant

Responsibilities:

• Tracking and monitoring customer issues, and getting timely resolution on the issues having an impact on the project schedule and cost.
• Participated in Enterprise wide Case Management System, helped in designing case types, defining workflow.
• Used Export manifest to export object store objects including security from development to QA environment.

Operating System: Windows Environment, Unix

Languages: IBM Web Sphere Application Server, Web Sphere Studio Application Developer v 5.1.2, Oracle 9i, JavaScript, J2ee

Special Software: IBM FileNet P8 2.5, Application Engine, Content Manager, Process Engine. FileNet Content Federation Services (CFS), P8 eForms

Confidential

FileNet Project Manager

Responsibilities:

• As an FileNet Administrator, I was responsible right from the onsite engagement with customer and SI, requirement gathering, preparing SRS/BRS to the final delivery of the phase1 of the project; this was for one of the largest EDMS implementation in General insurance industry.
• Designing and implementing Claims Management System for registering claims in FileNet repository to automate maintenance and register Claims.
• Manage Issues Resolution with onsite and offshore.
• Develop user interface prototypes.
• Executing of testing process.
• Daily batch monitoring and ant script development.
• Application support and Maintenance

Operating System: Windows Environment

Languages: SQL Server 2000, JavaScript, J2ee

Special Software: P8 Workflow 2.0, Process Engine, Content Engine, FileNet Panagon IDM Desktop 3.1, IDM Viewer 3.1, Panagon Capture Professional 3.1

Confidential, Missouri

FileNet Tech Lead

Responsibilities:

• Worked on initial system design and analysis process to convert different departments’ documents from CS to CM.
• Managed OSAR libraries containing over 9500 gigabytes of storage to ensure the availability of documents
• Develop user interface prototypes.
• Daily batch monitoring and ant script development.
• Application support and Maintenance

Operating System: Windows Environment

Languages: ASP,IIS, VB 6.0, SQLServer 2000, Windows 2000, JavaScript

Special Software: P8 Workflow 2.0, Process Engine, Content Engine, FileNet Panagon IDM Desktop 3.1, IDM Viewer 3.1, Panagon Capture Professional 3.1, Kofax 3.3, Visual Worflo 3.0, Scanner Drivers

Confidential

FileNet Consultant

Responsibilities:

• Test and Apply releases from 3rd parties. E.g. hot fixes, service packs, OS, etc. from Stellent, FileNet, HP, Microsoft, etc...Work with 3rd parties (FileNet, Stellent, RSCA, etc.) to analyse, understand and resolve all application problems. Integration of solution(s) into business process and technical architecture
• Documented Source Code Release Process (Version Control). Management of Releases (Planning, Communication, Co-ordination of resources, etc.)
• Monitor systems (Daily checks on systems availability, application outage management, system alerts, communication to end users, etc.)

Operating System: Windows 2000

Languages: ASP,IIS, VB 6.0, SQLServer 2000, JavaScript

Special Software: P8 Workflow 2.0, Process Engine, Content Engine, FileNet Panagon IDM Desktop 3.1, IDM Viewer 3.1, Panagon Capture Professional 3.1, Kofax 3.3, Visual Worflo 3.0, Scanner Drivers

Confidential

Software Engineer

Responsibilities:

• Requirement study, detailed design, Coding, documentation and implementation.
• Configuring and Installation of File Net’s Services, Web Services, IIS, Administration of Services.
• Developing Web pages using Visual InterDev 6.0 Daily batch monitoring and ant script development.

Operating System: Windows 2000

Languages: ASP,IIS, VB 6.0, SQLServer 2000, JavaScript

Special Software: P8 Workflow 2.0, Process Engine, Content Engine, FileNet Panagon IDM Desktop 3.1, IDM Viewer 3.1, Panagon Capture Professional 3.1, Kofax 3.3, Visual Worflo 3.0, Scanner Drivers

Confidential, Missouri

Software Engineer

Responsibilities:

• Develop user interface prototypes.
• Developing Web pages using Visual InterDev 6.0 Daily batch monitoring and ant script development.
• Application support and Maintenance

Operating System: Windows 2000

Languages: ASP,IIS, VB 6.0, SQLServer 2000, JavaScript

Special Software: P8 Workflow 2.0, Process Engine, Content Engine, FileNet Panagon IDM Desktop 3.1, IDM Viewer 3.1, Panagon Capture Professional 3.1, Kofax 3.3, Visual Worflo 3.0, Scanner Drivers