Summary

A resourceful and dedicated ITIL-certified professional with over 20 years experience with key companies in the insurance, travel, and financial derivatives industries. Major strengths are in the areas of ITIL Capacity and Problem Management. Other strengths include the ability to create or modify SAS or COBOL applications, and to analyze mainframe performance utilizing SMF data, SAS, Tivoli, and MXG software.

Work History

Confidential

Consultant Performance Analyst

• Extracted performance data from raw SMF or the Tivoli Decision Support database using SAS, or from IMS, DB2, or CICS using Mainview in support of pre-installation system testing
• Analyzed performance data, comparing to standards and current production performance
• Wrote summary reports for management with recommendations based on test results
• Assisted project personnel with analysis using Strobe, Mainview, and Apptune tools

Confidential

Consultant Capacity/Performance Analyst

• Monitored and reported on mainframe systems for IBM offices and client operations using various tools, primarily based on IBM SMF/RMF data.
• Utilized IBM Workload Manager to rectify system-wide performance issues on several LPARs,
• implementing and maintaining several complex sysplex WLM policies.
• Performed software upgrades for Omegamon on multiple LPARs.

Confidential

Consultant COBOL Programmer

• Designed and coded a conversion program to place data on table rows that had been previously calculated from several different sources.
• Used the InterBase database system, SQL, and Microfocus COBOL in a HP UNIX environment.

Confidential

ITIL Problem Management Analyst

• Researched and reported to management on production problem incidents, determining root cause by working with numerous developers, engineers, service desk people, vendors, and end users
• Updated Problem Management Database with known errors and workarounds
• Participated in intensive stabilization effort to improve dependability of a major end-user application, leading to a significant reduction in down time
• Utilized Peregrine ServiceCenter for researching incidents
• Participated in daily CAB Change Advisory Board meetings
• ITIL Capacity Management Analyst
• Produced 80 monthly reports using SAS and Excel documenting current utilization and
• providing trend analysis for 8 IBM mainframe LPARS, over 2 CPCs.
• Researched mainframe performance issues using SAS with SMF data, frequently using MXG
• Provided on-demand analysis of performance problems utilizing HP OpenView on UNIX
• Compiled aggregate monthly stats on CPU and disk usage for 140 UNIX and Linux servers
• Responsible for mainframe performance tuning using Workload Manager WLM

Confidential

Capacity Planner

• Documented consumption levels of system resources on IBM OS/390 system and
• Solaris UNIX systems.
• Forecasted future consumption of CPU resources.
• Reported capacity status to management.
• Worked on tuning of Java applications on DB2 database
• Reviewed new application documentation for capacity implications.
• Tools used include SMF data, processed by MXG.
• Used BMC Mainview product for performance monitoring.
• Generated reports using SAS on mainframe and Microsoft Excel on PC.
• Used BMC Patrol utility on UNIX systems.
• SAS reports created:
• Daily mainframe CPU consumption by 4 LPARS
• Extract of I/O performance stats for slow disk devices
• Multi-month CPU utilization plot with forecasted growth using SAS/ETS
• Daily report of jobs and processes using highest amounts of CPU
• Many reports created to highlight performance data of particular jobs
• Systems Administrator
• Installed vendor software using SMPE or custom install methodologies.
• Installed several releases of IDMS database software.
• Implemented PTF upgrades on IDMS system.
• Served as expert in IDMS support and primary vendor contact with CA for IDMS issues.
• Maintained sysplex policies for Workload Manager - Goal Mode

Database Administrator

• DBA for IDMS systems, with emphasis on physical implementation.
• Used OCF, BCF, SYSGEN, SCHEMA, SSC, and IDD utilities to define and maintain the database system.
• Monitored performance with PERFMON.
• Analyzed application database requirements
• Assisted end-users and level one support personnel with database issues
• Coordinated changes to existing database
• Corrected errors in database design
• Implemented application database systems
• Managed disk utilization for IDMS files
• Tested and installed new releases of IDMS database software
• Led and participated in several application tuning efforts
• Supported INFORMIX systems for 2 years

Application Developer

• Designed, coded, and supported applications in COBOL and IDMS ADS/O languages.
• Participated in all phases of project life cycle from concept through implementation.
• Many COBOL programs written to process online transactions, update batch files, create reports online and batch, update databases
• Responsible for off-hours production support and emergency program maintenance
• Wrote and executed System Test plans for applications
• Used SQL language and IDMS utilities OLQ and DML/O for ad hoc query and updating.
• ADS/O programs written for updating and query
• ADSA application framework written to control flow of ADS/O dialogs within application

Operating Systems

• IBM z/OS 1.9, OS/MVS, OS/390 mainframe systems
• Sun Solaris
• Windows XP/98/NT/95