Financial Analyst Resume Profile Morrisville - Hire IT People

Experience:

Confidential

System / Desktop Engineer

PC Support Technician UNC Hospital Chapel Hill
System / Desktop Analyst HCL America
System Administrator Clarity Communications
Supported Windows 7, XP SP3, NT, 2000, Active Directory and Windows 2000 Server.
Provide system support with Remote Control and Remote Desktop.
Maintain Outlook, manage and build User Profiles.
Install and update McAfee Endpoint Encryption, Trend Micro AV Symantec AV.
Responsible for system design, construction, installation, encryption, upgrade, diagnostics, configuration, integration, troubleshooting and repair. break/fix.
Diagnosed and repaired Dell, Gateway, IBM, clone desktop and laptop systems. Used diagnostic software to detect errors. Replaced defective hardware components.
Participated in and/or coordinated migrations, rollouts, deployments and PC Refresh. Pitt County School system, Hospital Corporation of America, SunTrust Bank. And others.
Configure Security / AV Software. Support DNS / DHCP servers, TCP/IP and Active Directory

Confidential

System / Desktop Engineer

Prime for Nortel Corporate Security RTP Division.
Provided system support for multi-site customer base including Home Base users with Nortel VPN.
Diagnosed and resolved network connectivity issues including DHCP, DNS, TCP/IP and UA problems.
Diagnosed and repaired defective Optiplex, Latitude and PowerEdge hardware components.
Supported Windows 9x, Windows NT/ 2000 Operating Systems, Exchange and custom Applications.
Performed PC Migrations using Ghost, Desktop DNA and backup to server.
Tracked user tickets in Remedium, annotated and communicated resolutions. Break/Fix support.

Confidential

System Specialist 4

Participated in migration from Windows 3.11 to Windows 95.
Evaluated hardware and software requirements for migration to Windows 98.
Developed documentation and knowledge bases. Used Remedy Call Tracking software.
Analyzed and resolved system issues in networking, DNS, DHCP, Scripts, applications Break/Fix..
Provided ongoing and support in server/desktop TCP/IP maintenance.
Worked independently and as a member or leader of a team in multiple projects.
Supported hardware, software, and telecom products via personal or telephone troubleshooting.

Confidential

Second Level Consultant

Responsible for hardware and software support / testing for Online Banking software.
Created three technical training manuals and help desk reference tools.
Interviewed, evaluated, trained mentored additional Second Level support technicians.
Developed processes and procedures for troubleshooting of Online Banking software.
Assisted in the design and implementation of help desk process.
Responsible for customer service and escalated trouble tickets in Call Tracking software.
Initiated tracking for misapplied electronic bill pays.
Checked morning database synchronization run and exception report.
Evaluated and prepared resolutions for upcoming technical issues.

Confidential

Field Support Supervisor

Responsible for system LAN design, construction, integration, troubleshooting and TCP/IP issues.
Performed scheduled system and data backups. McAfee and Norton Antivirus scans.
System Administrator and Manager of hardware and software telephone support.
Write, Edit Troubleshoot Windows Shell Scripts, Various Programming Scripts
Migrated networks from Windows 3.11 to Windows 95 and Windows NT 3.51 to NT 4.0.
Supervised, trained and evaluated field technicians. A and Hardware/Software Instructor.
Coordinated field assignments for onsite support. Setup DHCP DNS servers. Break/Fix support.

Confidential

Financial Analyst / Information Systems

Coordinated migration to PC based operations and from MSDOS to Windows 3.11 platform.
Setup maintained DHCP DNS Servers. Resolved TCP/IP connectivity issues Shell Scripts.
Trained end users in OS application functions features. / Manager MIS System Administrator.
Evaluated, purchased, installed and supported computer systems and network. Break/Fix support.
Developed revised financial plans based on needs of client or changes in investment market.