Windows/Apple Support Technician Resume

SUMMARY

Skillful, results - driven Desktop and Information Technology Support candidate with over nine years of experience who's eager to provide new ideas to Corporations and their employees for technology improvement.
Possess good communication and customer service with notable success skills resulting in outstanding relationships among team members.
Initiated in Corporate IT problems while participating in planning, analyzing, and implementation of solution in major crisis event that impacts the Corporations.
Highly motivated in learning new skills and concepts. Possess experience working with Active Directory, Storage Systems and Virtualization.
Attentive, cautious, and knowledgeable; able to coordinate with directors, managers, supervisors, and team members in all phases of key projects to keep the organization stable and secure while motivating and guiding customers.

TECHNICAL SKILLS

PC, Mac, Printers, Laptops, System Restore, Disaster Recovery, Troubleshooting
Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, Windows Server 2003, Windows Server 2008, Active Directory, Outlook, Lotus Notes, Office 365, Troubleshooting iPhone 4, iPhone 5, iPhone 5c, iPhone 5s, iPhone 6, iPhone 6s, HTC Smartphone Android, Mac Mini
Lion, Leopard, El Capitan, Sierra, High Sierra, Mojave
Routers, Switches, Firewalls, LAN, WAN, TCP/IP Model, OSI Model, VoIP Phones, IPsec, SSL, MPLS, VPN, IP Address, Wireless Technology, Troubleshooting
FTP, SSH, Telnet, SNMP, SMTP, SFTP, SCP, TFTP, TCP, UDP, FTPS, HTTP, HTTPS, RDP, VoIP, DNS, DHCPTicketing Systems - Remedy, Service Now, Service Pro
Symantec Endpoint Encryption, McAfee Endpoint Encryption, BitLocker

PROFESSIONAL EXPERIENCE

Windows/Apple Support Technician

Confidential

Responsibilities:

Test and implement new devices within the organization to maintain a stable and a secure environment
Provide technical support to all individuals and find solutions to all of computer problems.
Update and maintained all network required hardware resulting in a secure connection platform for the people.
Troubleshoot problems related to PCs, routers, switches, network connections, reinstallation, and security resulting in a proper workable platform for individuals.
Assist individuals with concepts, technical information, and troubleshooting resulting in a practical, working knowledge of that subject and achieve better solutions for those particular problems in the future.
Maintain excellent relationship with non-IT professionals.

IT Field Service Engineer

Confidential

Responsibilities:

Tested and implement new devices within the organization to maintain a stable and a secure environment
Provide technical support to all Confidential of Illinois employees and find solutions to all of computer problems.
Updated and maintained all network required hardware resulting in a secure connection platform for the people.
Troubleshoot problems related to PCs, routers, switches, network connections, reinstallation, and security resulting in a proper workable platform for Confidential and Confidential of Illinois employees.
Assisted individuals with concepts, technical information, and troubleshooting resulting in a practical, working knowledge of that subject and achieve better solutions for those particular problems in the future.
Maintain excellent relationship with people within the organization.

Technician

Confidential

Responsibilities:

Pursued CompTIA Security+ Certification while volunteering on different projects
Provided technical support to all individuals and find solutions to all of computer problems.
Troubleshoot problems related to PCs, routers, switches, network connections, reinstallation, and security resulting in a proper workable platform for individuals.
Assisted individuals with concepts, technical information, and troubleshooting resulting in a practical, working knowledge of that subject and achieve better solutions for those particular problems in the future.
Maintained excellent relationship with non-IT professionals.

Systems Engineer

Confidential

Responsibilities:

Configure and install Virtual Machine software, Windows 10 Operating Systems, and required software for GE/Element Development Department resulting in a proper testable environment for Element Developers.
Upgrade users from GE platform infrastructure Confidential platform infrastructure
Provide technical support to all Confidential employees and find solutions to all of computer problems.
Update and maintain all network required hardware resulting in a secure connection platform for Confidential employees.
Troubleshoot problems related to PCs, routers, switches, network connections, reinstallation, and security resulting in a proper workable platform for individuals.
Assist individuals with concepts, technical information, and troubleshooting resulting in a practical, working knowledge of that subject and achieve better solutions for those particular problems in the future.
Maintain excellent relationship with Confidential employees.