TECHNICAL KNOWLEDGE

• Protocols: TCP/IP, IPX/SPX, SMTP, PPP, DHCP, OSPF, RIP, IGRP, EIGRP
• Scripting language: HTML, VBScript, JavaScript, ASP, PHP, C, C , Java
• Databases: MS SQL, MySQL, MS Access, Oracle, PL/SQL
• Tools: UML, MS Visual Studio, Visual Source Safe, Dreamweaver
• Platforms: Windows 95/98/NT/2000/2003/2008/2012/XP/Vista/7/8, Unix/Linux
• Networks: Windows 95/98/NT/2000/2003/2008/2012/XP/Vista/7/8, Unix/Linux
• Graphics: Adobe Photoshop, Flash, CorelDraw
• Engineering: OrCAD, Protel, VISIO, MATLAB, MathCAD, MS Project
• Virtualization: VMware Virtualization, Cloud Computing, Amazon Virtual Server

PROFESSIONAL EXPERIENCE

Confidential

Position: MIS Officer

Responsible for:

• Installed SQL Server 2008 and migrated data from SQL 2005 and Access
• Created triggers, view, designed SQL queries to summarize data
• Prepared necessary analysis and summary tables to be incorporated in quarterly, annual reports for the Board, Donors and Government
• Installed and maintained Windows 2003/2008, Linux CentOS, Exchange, SharePoint Servers
• Designed and implemented Active Directory, Group Policy, Network Security Polices and guidelines
• Installed and maintained LANs, WANs, VPNs, network, hardware and software
• Maintained the integrity of the network, server deployment and handled network security
• Supported desktop computers, IP printers, routers, switches, firewalls, phones, personal digital assistants, smart-phones, software deployment, security updates and patches
• Ensured regular backup of SQL Server database, Exchange server and electronic documents stored on server and users computers
• Reported IT progress periodically to senior staff and provided necessary information/advice to different divisions in the organization
• Designed, developed, trained and upgraded IT system to suits need of organization

Confidential

Position: MIS Expert

Responsible for:

• Carried out Management Information System MIS and Information Technology IT related project to strengthen and maintain the ICT infrastructure for NGO, INGO, Government and Corporate
• Designed and Implemented various IT projects/Solutions required by organization to meet their need and growth
• Advised and supported to strengthen Management Information System MIS , Geographical Information System GIS , Local Area Networking LAN , Wide Area Network WAN and IT Security System
• Provided IT, MIS and GIS related consultancy and solution
• Prepared ToR, EoI, Proposals, Technical Documents, Manuals, Training Guides and other relevant documents whenever required.

Confidential

Position: Information Communications Technologies Specialist

Responsible for:

• A. Information, Communications Technologies
• Maintained, Installed, Configured and Troubleshot:
• Strengthen and maintained the ICT infrastructure for Ministry
• Administered, Managed and Troubleshot Domain Controllers and Exchange servers including administering of user account, group policy, passwords, email and FTP services for staff
• Maintained integrity of the system such as router and Internet connectivity to the local Internet Service Provider ISP
• Provided assistance relating use of office computer applications and facilitated implementation of new applications to meet evolving and emerging needs
• Ensured that Ministry data processing environment is free of virus and other security threats, and Ministry Informatics Standards are implemented
• Maintained an updated inventory record for all computer software and equipments
• Backed up of all Ministry critical servers and applied latest security patches and upgraded/installed Operating System.
• Monitored and advised to outsource contracts and service providers on issues related ICT.
• Provided office personnel with training, backstopping and supported in areas such as networking and software use
• Assisted different section of Ministry in designing the web-site and developing the e-governance strategy and its implementation
• Developed future plan for the Management Information Systems MIS of the Ministry
• Assisted in developing a simple, sustainable and cost effective e-governance strategy for local bodies
• Provided support to strengthen Management Information System including GIS and Local Area Networking of Ministry
• Carried out other ICT related tasks as requested by the PM and concerned Output Managers.
• B. Supported
• Provided Super-user support for officials and staff
• Kept up to date with developments in ICT technologies, provided technical recommendations for the required system, hardware and software in accordance with the National ICT policy
• Performed trouble-shooting support to all users at Ministry and sections
• Provided basic training/orientation for new users as required
• C. Documentation
• Prepared detailed technical documentation, relevant user-documentation and operational procedures
• Maintained system configuration documentation for all servers and network devices
• D. Data Management
• Maintained detailed record of key findings for Ministry and its sections and organized them for use by technical program
• Maintained record of all documents, contracts and monitored their progress so as to report to the regular progress review meetings
• Kept record of all proposals received and their movement in the Office for efficient tracking.
• Maintained office inventory record

Confidential

Position: IT Engineer

Responsible for:

• Responsible for managing backups, restore and system failure recovery
• Diagnosed and resolved technical issues
• Supervised small to medium-sized IT/MIS projects as per requirement
• Provided desktop, server and network support
• Installed/Configured authorized software to laptops, desktops and servers
• Reported faults and maintained logs on servers, desktops and laptops
• Setup and configured new core servers
• Ensured latest patches and upgrades are applied to core servers
• Created purchase requisitions for IT hardware/software
• Ensured all software purchased licensing is recorded and maintained
• Maintained Exchange server mailbox including archiving and backup

Confidential

Position: Senior IT Engineer

Responsible for:

• Designed and Implemented IT Solutions for Corporate, Banks, Government and other INGOs and NGOs
• Prepared Project related Technical Documents Manuals, User Guide, Technical Guides, ToR, etc
• Designed, implemented and monitored company network based on Windows 2003/2008 server, Windows XP/Vista/7, ISA Server Firewall, Active Directory, TCP/IP, Group Policy, Security, DHCP, DNS, MS Exchange 2003/2007, MS Outlook, Linksys Wireless Routers, DLink Switches, Network Printers, NAS, SAN storage, RAID and Remote Access Implementation, Virtualization, VPN solutions and data recovery
• Backed up/restored important data and software as well as disaster recovery
• Firewall and Antivirus installation, configuration and regular scan/removal of any spyware, malware and viruses as well updated Windows and Software

Confidential

Position: Asst. Network Engineer and Content Developer

Responsible for:

• Designed network solutions for small and medium companies based on Cisco, Linksys, D-link products
• Designed, implemented and troubleshot computer Networks, routers, switches and VLAN in the organization
• Assisted in routine installation, configuration, testing and deployment of server hardware, operating systems - Linux and Windows 2003 servers.
• Used VMware products for training and testing different applications/OS
• Implemented, configured and troubleshot network solution and security- LAN, WAN, firewall, DNS, Database servers, IIS web servers configuration
• Implemented different protocols and configured TCP/IP, RIP, IGRP, EIGRP over the network
• Designed and implemented multi-domain and Active-Directory integrated DNS, DHCP, IIS and WINS over Windows 2003 servers
• Incorporated new technology in organization, provided training, supported in security related issue to organizations
• Provided training for CCNA, MCP, MCSE and A certifications

Confidential

Responsible for:

• Designed, developed, and implemented integrated hardware/software/network systems solutions to organizations
• Planed, implemented and troubleshot system software/hardware/networks
• Analyzed operational requirements and assessed data processing technology and capacity requirements
• Provided a range of systems training and/or supported activities for users
• Provided technical guidance and leadership to professional personnel in area of expertise
• Carried out Computer security procedures and protocol
• Determined the nature of computer hardware and systems software problems and communicated technical guidance and information to users
• Installed, configured, and maintained computer and network operating system and application software, as appropriate provided on-call support for computer/network systems as required
• Maintained a broad knowledge of current and emerging state-of-the-art computer/network systems technologies, architectures and products